1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

PC Won't Wake up from Sleep Mode

Discussion in 'Windows 7' started by Snakeobich, Aug 16, 2014.

Thread Status:
Not open for further replies.
Advertisement
  1. Snakeobich

    Snakeobich Thread Starter

    Joined:
    Feb 17, 2009
    Messages:
    69
    I have an HP Pavilion p7-1154

    I literally did a complete reformat yesterday, and did not have this problem prior to reformatting.

    Since then, every time my computer goes to sleep, I cannot wake it up.

    Moving the mouse, pressing a key, or even a short press on the power button. I have to manually power it down, unplug it, let the reserve light drain, and then turn it back on.

    I tried to Google, but I can't find anything that isn't a bunch of blind leading the blind. I am fairly proficient with computers.


    SysInfo file

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: AMD A6-3600 APU with Radeon(tm) HD Graphics, AMD64 Family 18 Model 1 Stepping 0
    Processor Count: 4
    RAM: 5616 Mb
    Graphics Card: AMD Radeon HD 6530D Graphics, 512 Mb
    Hard Drives: C: Total - 953639 MB, Free - 864790 MB;
    Motherboard: PEGATRON CORPORATION, 2ACD
    Antivirus: avast! Antivirus, Updated and Enabled
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,799
    First Name:
    Frank
  3. Snakeobich

    Snakeobich Thread Starter

    Joined:
    Feb 17, 2009
    Messages:
    69
    No, it wasn't. Because that is all common sense stuff that I've performed on my own prior to asking for help.

    Yes I checked my device manager and made sure everything was allowed to wake up my computer, no I do not have any unessential items plugged in to my computer right now, yes I have all the latest updates, no I don't have any weird third party software on my computer right now, and no the power button does not wake the computer up either.

    This is literally a fresh copy of Windows 7, and I was not having this problem prior to reformatting.

    When I have to manually unplug it, when it is booting back up it says 'Resuming Windows' not 'Starting Windows' and it moves very slow loading the log on screen and playing the log on sound. It seems to me like there is a conflict somewhere, but I don't know how to find it.

    Even going through MSConfig and booting the system with all startup items and all system services items disabled still reproduces the problem.

    I literally have no idea what else to do.
     
  4. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    12,357
    First Name:
    Allan
    Sounds like it's hibernating rather than sleeping.

    Have a look in Control Panel > power options then click the relevant 'Change plan settings' blue link then 'Change advanced power setting' on the new window.

    You can change a lot of things in there.

    EDIT : look under 'Sleep' first !
     
  5. Snakeobich

    Snakeobich Thread Starter

    Joined:
    Feb 17, 2009
    Messages:
    69
    Managed, I've already checked that. It is not the problem.
     
  6. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    12,357
    First Name:
    Allan
    Ok.

    Anything with a yellow ! or ? in Device Manager ?
     
  7. Snakeobich

    Snakeobich Thread Starter

    Joined:
    Feb 17, 2009
    Messages:
    69
    No managed.

    I've already check all that stuff.

    I've double checked all the drivers, I've doubled checked that the power options for the HID devices support waking up the pc. I've removed any unnecessary devices from being plugged in.

    I've ran the system repair utility tool.

    I've literally done all the basic trouble shooting steps. That is why I am posting in the forum.
     
  8. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    22,546
    Please clarify what you mean by this

     
  9. Snakeobich

    Snakeobich Thread Starter

    Joined:
    Feb 17, 2009
    Messages:
    69
    I cleared out all partitions and installed a fresh copy of Windows 7
     
  10. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    22,546
  11. Snakeobich

    Snakeobich Thread Starter

    Joined:
    Feb 17, 2009
    Messages:
    69
    Mac,

    Thanks I couldn't remember what the utility was actually called, but yes I ran that. It gave me the Windows Resource Protection did not find any integrity violations result.

    I've checked the power data support on my mouse & keyboard before and they show they support wake up, but here they are if you would like them:

    Mouse
    PDCAP_D0_SUPPORTED
    PDCAP_D1_SUPPORTED
    PDCAP_D2_SUPPORTED
    PDCAP_D3_SUPPORTED
    PDCAP_WAKE_FROM_D0_SUPPORTED
    PDCAP_WAKE_FROM_D1_SUPPORTED
    PDCAP_WAKE_FROM_D2_SUPPORTED

    Keyboard
    PDCAP_D0_SUPPORTED
    PDCAP_D1_SUPPORTED
    PDCAP_D2_SUPPORTED
    PDCAP_D3_SUPPORTED
    PDCAP_WAKE_FROM_D0_SUPPORTED
    PDCAP_WAKE_FROM_D1_SUPPORTED
    PDCAP_WAKE_FROM_D2_SUPPORTED

    BIOS version
    AMI 7.07

    I have also attached the power situation report as a word document, as it is crazy long and easier to read.

    Thanks!
     

    Attached Files:

  12. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    22,546
    Make the wireless adapter power setting change

    Warnings

    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)

    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

    Control Panel power options change plan settings, change advanced settins, click change settings currently unavailable - scroll to wireless adapter - expand, expand power saving mode, click max performance and change


    Also check USB settings - expand - selective suspend - check it is enabled


    see analysis results errors
    none of your usb devices are entering suspend state


    Analysis Results

    Errors

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.




     
  13. Snakeobich

    Snakeobich Thread Starter

    Joined:
    Feb 17, 2009
    Messages:
    69
    Will the fix the no waking up from sleep issue?

    I changed it medium power saving, I suppose that is a good balance between performance and conservation? This is something I do not have any experience with.
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    22,546
    I honestly do not know - are we sure it is sleeping in the first place


    also is it uefi or traditional BIOS
     
  15. Snakeobich

    Snakeobich Thread Starter

    Joined:
    Feb 17, 2009
    Messages:
    69
    Well... All I know is that when I had it set to go to sleep after 20 minutes, it would not wake back up. The same situation occurred if I manually put it to sleep via the keyboard button or the start menu option.

    It would go to sleep, and it would not wake back up. I'd have to turn it off by holding power, unplug it, wait for the power reserve light to drain, then plug it in and boot it back up.

    This would happen immediately after it went to sleep. Didn't matter how long I waited to try and wake it up.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1131683

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice