I was told by a PCW employee that by using cartridges refilled by Cartridge World, I had automatically 'voided' PC's warantee on my HP printer, bought from PCW (Worcester) earlier this year. This, say PCW, is because Hewlett Packard refuses to honour warranty repairs on printers whose users have used refilled cartridges.
Now HP's cartridges come in a box with a leaflet that urges users to 'recycle'. Ironical, or not? Certainly the manager of our local Cartridge World was unimpressed.
Also, PCW neglects to mention this clause on their receipts ("We don't have to", said their Tech.Guy representative, just before refusing to give his name.)
Are PCW allowed to do this? As a retailer, surely they cannot shelter behind their suppliers' conditions?
bob
Now HP's cartridges come in a box with a leaflet that urges users to 'recycle'. Ironical, or not? Certainly the manager of our local Cartridge World was unimpressed.
Also, PCW neglects to mention this clause on their receipts ("We don't have to", said their Tech.Guy representative, just before refusing to give his name.)
Are PCW allowed to do this? As a retailer, surely they cannot shelter behind their suppliers' conditions?
bob