JUNE 11TH I BOUGHT A LAP TOP COMPUTER FOR MY SON DALE, 15TH AUGUST IT LOST A BOOT UP FILE AND WOULD NOT START . AS I TOOK OUT A INSURANCE POLICY AT £7-99P A MONTH FOR ACCIDENTAL DAMAGE (PEACE OF MIND) SO I WAS TOLD , IT DIDNT WORRY ME. TOOK THE PC BACK TO PC WORLD EXPLAINED THE PROBLEM . THAT WILL BE £69-99P TO PUT IT RIGHT , "rubbish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