pcp 1300 all-in-one HELP

I had a tech set up my printer etc. I have used the copier and printer functions. When I try to scan I get an error msg, "an error occurred communicating with the scanning devise. Please ensure scanning devise is connected properly and try again." How can that not be connected when it is an all-in-one and the other devises work fine? I watched the installation and believe the tech did it right. Do I need to reinstall?

Thanks For Your Help,
Elise

 

You should go the vendor's support web site and follow the instructions for troubleshooting. i.e., support.hp.com

I had to do it myself as I had a problem scanning to MS Word and I had to download Office 2003 driver, which I found on the vendor's site.