I have searched this forum and other places on the net, and I have not found the exact problem I am having.
I have downloaded and installed pfbackup.exe with Outlook 2002. It installed successfully and "backup" shows up in the file drop down window, but when I try to backup the problem starts. I select backup and choose the path in which to save the backup (on an external hard drive). It tells me that I have to close Outlook first, so I do, but then when it tries to backup it gives me the following error: Cannot copy outlook: Access is denied. Make sure the disk is not full or write protected and that the file is not currently in use. The external hard drive is "My Book" with 344 GB free space.
I have been working on this problem for hours, and I finally admit defeat.
Thank you for your help.
Diane
I have downloaded and installed pfbackup.exe with Outlook 2002. It installed successfully and "backup" shows up in the file drop down window, but when I try to backup the problem starts. I select backup and choose the path in which to save the backup (on an external hard drive). It tells me that I have to close Outlook first, so I do, but then when it tries to backup it gives me the following error: Cannot copy outlook: Access is denied. Make sure the disk is not full or write protected and that the file is not currently in use. The external hard drive is "My Book" with 344 GB free space.
I have been working on this problem for hours, and I finally admit defeat.
Thank you for your help.
Diane