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Phone causes network reset

Discussion in 'Networking' started by Ekouts84, Sep 20, 2019.

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  1. Ekouts84

    Ekouts84 Thread Starter

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    When I connect to my home network via WiFi with my cellphone (Google pixel 2 xl) after a few minutes of usage it causes my entire home network to reset.
    I've tested the theory that it is my phone by when I get home and open anything web browser YouTube ECT it resets. None of the other devices cause any issues using WiFi only happens with my cellphone.
    I've reformatted my phone and installed all updates but still the issue occurs. Has anyone had this problem or know which direction I should take to trouble shoot this. Nothing has changed in the household like the routers or modems have all been the same for months this problem started a few weeks ago and has just gotten worse.
     
  2. lunarlander

    lunarlander

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    What do you mean when you say your network 'resets' ? What did you see ?
     
  3. Ekouts84

    Ekouts84 Thread Starter

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    The modem it self resets. Internet loses signal and all devices lose connection
     
  4. lunarlander

    lunarlander

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    Is this a modem + router combo ? Or do you have a modem and then a router ?
     
  5. Ekouts84

    Ekouts84 Thread Starter

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    A modem then a router. We lose connection at the modem.
     
  6. lunarlander

    lunarlander

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    But it is the router that provides WiFi. Did you see the modem lights all turn off and restart itself ?
     
  7. Ekouts84

    Ekouts84 Thread Starter

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    Yes I never lose connection to the wifi. And yes we do see the lights go out and restart on the modem. We have had our isp provider here and had the modem replaced as well. Everything stays connected to WiFi just without internet for about 5 mins while everything reconnects
     
  8. plodr

    plodr

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    Something is still not right with the modem. Call the ISP again. A modem should not "reset". Perhaps they are giving you modems that were returned for problems.

    I have mine attached to an UPS and it has stayed on since the day I installed it - sometime in 2017, I think.
     
  9. Couriant

    Couriant Trusted Advisor

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    Do you by chance have another router to test this theory of the cell phone causing issues?
     
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