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Phone Line Disconnects When I Hook Up Modem!

Discussion in 'Hardware' started by GmaSicily, Apr 22, 2007.

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  1. GmaSicily

    GmaSicily Thread Starter

    Joined:
    Apr 22, 2007
    Messages:
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    I have a large Toshiba P25-S520 running WinXP Home. In the summer I shift from Cable
    broadband to dial-up. This year, When I connected my phone line to the RJ11 hook-up, my telephone connection literally died. When I tried to dial up the internet, I received a "no dial-tone error." The minute I disconnected the phone line from my computer, all of my phones started working again! I checked the hardware device list and the modem is o.k. and I also "queried" the modem as well. All seems to be in working order.

    I should mention that my husband's laptop works just fine, with no problems whatsoever.

    Can someone help?:confused:

    Thanx!

    GmaSicily
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    I suspect that the actual modem had died. The relay (solid state or mechanical) that takes the phone off-hook is usually the suspect here.
     
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