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phone system with robot answering

Discussion in 'Do It Yourself (Not Computer-Related)' started by donpabio12, Apr 27, 2010.

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  1. donpabio12

    donpabio12 Thread Starter

    Joined:
    Apr 27, 2010
    Messages:
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    we got a avaya partner phone system and a robot service (partner messaging) (press 1 for this, press 2 for that)
    its set so that it answers automatically, without delay, on config its delay/rings 0

    but when we get a call still the phones inside still ring 1 ring.
    the phone service company said there's no way to turn that off except no ringing at all- have the phones blink- but that doesnt help us...

    is there a way? there's all kinds of ringing and its confusing us...

    phone system
    business phone systems
     
  2. digitalsatori

    digitalsatori

    Joined:
    Apr 27, 2010
    Messages:
    162
    Hi donpabio,

    I think your best option would be to contact your phone system vendor. Did you purchase the phone system directly through Avaya or was there a third-party vendor?

    Because I'm not familiar with your direct phone system setup, I can only guess at what is going on. It sounds like the Avaya phone system is not connected directly to your PBX and the incoming ring signal is still being sent to the phones. Your PBX should connect to the Avaya system, then the Avaya system should be the one to hand out your calls. If your phones are ringing before the Avaya system picks them up, it sounds like your phones may still be connected to your PBX.

    Avaya has online forums as well, so for specific questions and assistance you may have better luck over there.
    http://support.avaya.com/forums/index.php

    Hope this helps!
    --- Russ
     
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