phone system with robot answering

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donpabio12

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Joined
Apr 27, 2010
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we got a avaya partner phone system and a robot service (partner messaging) (press 1 for this, press 2 for that)
its set so that it answers automatically, without delay, on config its delay/rings 0

but when we get a call still the phones inside still ring 1 ring.
the phone service company said there's no way to turn that off except no ringing at all- have the phones blink- but that doesnt help us...

is there a way? there's all kinds of ringing and its confusing us...

phone system
business phone systems
 
Joined
Apr 27, 2010
Messages
162
Hi donpabio,

I think your best option would be to contact your phone system vendor. Did you purchase the phone system directly through Avaya or was there a third-party vendor?

Because I'm not familiar with your direct phone system setup, I can only guess at what is going on. It sounds like the Avaya phone system is not connected directly to your PBX and the incoming ring signal is still being sent to the phones. Your PBX should connect to the Avaya system, then the Avaya system should be the one to hand out your calls. If your phones are ringing before the Avaya system picks them up, it sounds like your phones may still be connected to your PBX.

Avaya has online forums as well, so for specific questions and assistance you may have better luck over there.
http://support.avaya.com/forums/index.php

Hope this helps!
--- Russ
 
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