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Photoshop CS4 hangs while initializing won't open

Discussion in 'All Other Software' started by capescafe, Aug 1, 2019.

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  1. capescafe

    capescafe Thread Starter

    Joined:
    Apr 22, 2010
    Messages:
    193
    I just started having this problem yesterday where when I try to open Photoshop (I still have version CS4 Extended) it just won't open. It doesn't get past the intial opening window and the last thing I can see it says is Initializing something... but then it dissapears and never opens. When I hover over Photoshop in the task bar it still shows that window like it's still opening, but I can't see it. And then the only way to get out of it is to go to Task Manager and End Task. I used the Windows Event Viewer to look at any error logs. Here is one I found that has Photoshop.exe as the problem app. I copied and pasted the relevant errors I can see in the Event Viewer:
    --------------------------------------------------------------------------
    Error - Event ID 1002 Application Hang
    The program Photoshop.exe version 11.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 2bd4
    Start Time: 01d548be2798746d
    Termination Time: 4294967295
    Application Path: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Photoshop.exe
    Report Id: 0d6f2421-c057-4a01-b85a-0f9dc36d4268
    Faulting package full name:
    Faulting package-relative application ID:
    Hang type: Top level window is idle
    --------------------------------------------------------------------------
    Information - Event ID 1001
    Fault bucket 129430373663, type 5
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Photoshop.exe
    P2: 11.0.0.0
    P3: 48d38aa7
    P4: 9d95
    P5: 67246080
    P6:
    P7:
    P8:
    P9:
    P10:

    Attached files:
    \\?\C:\Users\Carolyn\AppData\Local\Temp\WER8753.tmp.version.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8773.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8793.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER87B1.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER87D1.tmp.txt
    \\?\C:\Users\Carolyn\AppData\Local\Temp\WER87E3.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Photoshop.exe_47d73492a93e36d9ec4604cb9b3f058d7357fb6_27ca3e04_cab_29528918\minidump.mdmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Photoshop.exe_47d73492a93e36d9ec4604cb9b3f058d7357fb6_27ca3e04_cab_29528918\memory.hdmp

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_Photoshop.exe_47d73492a93e36d9ec4604cb9b3f058d7357fb6_27ca3e04_0c869c62

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 0d6f2421-c057-4a01-b85a-0f9dc36d4268
    Report Status: 268435456
    Hashed bucket: e27ae59d283669dd7d9b5fdc89a7c289
    Cab Guid: 0


    --------------------------------------------------------------------------
    MY SYSTEM INFO:
    --------------------------------------------------------------------------
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 8073 Mb
    Graphics Card: Intel(R) HD Graphics 3000, -1988 Mb
    Hard Drives: C: 930 GB (679 GB Free);
    Motherboard: Dell Inc., 01MCMN
    Antivirus: Windows Defender, Enabled and Updated
     
  2. capescafe

    capescafe Thread Starter

    Joined:
    Apr 22, 2010
    Messages:
    193
    Forgot to mention, I already tried moving the Preferences file to another folder and then tried restarting Photoshop, still the same problem occurs. I've also tried restarting my laptop, still same problem.
     
  3. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,739
    First Name:
    Jim
    Uninstall, reboot, and reinstall Photoshop.

    Or assuming you are using a licensed and registered version of the software, contact Adobe support. They will have troubleshooting steps and know the possible reasons for any error codes.
     
  4. capescafe

    capescafe Thread Starter

    Joined:
    Apr 22, 2010
    Messages:
    193
    Ok thanks. I'll have to find my software first. But I have 2 profiles on my computer and I'm able to use Photoshop just fine in the other profile. So it's either something to do with my Photoshop settings in my other profile or something happened to my user profile that is causing it not to work.
     
  5. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,156
    First Name:
    James
    When/if you uninstall CS4, go to adobe's site and use their removal tool to make sure it has been removed completely
     
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