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Photoshop Problem: Help!

Discussion in 'All Other Software' started by BML, Dec 13, 2001.

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  1. BML

    BML Thread Starter

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    I use photoshop 6.0 and it was fine on win98. Then I saved all my pics to CD, reformatted, and put winXP on. Now I am getting some wierd things happening.

    There are certain photos that I cannot open. When I click on it under the "open file" command, it simply shuts down the whole program! Sometimes, it will say "canno complete the open command becaue of a program error" and then it will freeze.

    I dont have any other apps running. but my system only has 128mb RAM. Could it be a memory problem?

    What else could it be?
     
  2. ksuwyldkat

    ksuwyldkat

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    Not sure if this applies but I found some info at URL=http://www.adobe.com/support/techdocs/2a40a.htm]Adobe[/URL] This is about upgrading to Win XP
     
  3. ksuwyldkat

    ksuwyldkat

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    Sorry not sure what happened with the link, but here it is again.

    adobe
     
  4. BML

    BML Thread Starter

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    Yup. Mine was definitely a clean install - reformatted the harddrive! So I had no traces of win98 at all.

    I am wondering if this could be a memory problem. Photoshop is slow anyway under winXP...they are both memory hogs!

    hmmm...i could be wrong though.

    Something else interesting: Those pics that I tried to open are on CD. If I open the windows explorer to that CD directory and click "open with..." and "photoshop", it actually opens the picture!

    I just can't use the "open file" command from within PS.
     
  5. ksuwyldkat

    ksuwyldkat

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    Could be a memory problem. When I use photoshop I have to close almost everything else or I get problems. Good to hear you can at least get the items.
     
  6. BML

    BML Thread Starter

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    well, I think I worked around that problem. Those pics that caused it to shut down were all in 2 directories. I deleted all of them, created 2 new directories, ad re-loaded the pics from my CD...and they're ok. but now there is a **new** problem:

    I can't open "help" in photoshop! When I click on "help" on the menu bar, or even hit F1, it does nothing. The help files are actually there, because if I go to "run" and go to the photoshop directory I see them there and I can open one from there. (the help files are html pages that open in a browser)

    Is there something with my browser causing it? or is it Photoshop? I have tried re-starting, re-loading the program, all sorts of things.
     
  7. ksuwyldkat

    ksuwyldkat

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    Sorry not sure what may cause that. Has anything been done recently other than the XP install. These seem like strange errors to be having. Do you have problems with any other programs?
     
  8. eddie5659

    eddie5659 Moderator Malware Specialist

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