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Picture It. Publishing

Discussion in 'Business Applications' started by Ron Hunkin, Nov 22, 2001.

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  1. Ron Hunkin

    Ron Hunkin Thread Starter

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    When I am running Norton Utilities- one button checkup, I came up with 1 error found in "program integrity scan"(finds missing application file] When I run fix it, it tells me to run Norton Win Doctor. When I run Win Doctor, it tells me I have a missing file.
    When I ask to repair it, it can't. When I hit the advanced button it says "Missing File" C:\Program Files\MICROSOFT PICTURE IT! Photo Pub\MHPNRG.EXE, then under that it says C:\Program Files\Microsoft Picture It! Photo Pub\MHPMRG.EXE cannot access a necessary file " mhputilu.dll
    When I tried to uninstall and reinstalln Picture It Publishing a message comes up saying "Interna Error. uninstall "shoebox.dll
    If I try to run Picture It Publishing and choose Flyers and Brochures a message comes up saying PIP has caused an errorin MSJET40.DLL and pip will now cloes.
    Then the computer locks up . I need help

    Thanks
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

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  3. Ron Hunkin

    Ron Hunkin Thread Starter

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    Thanks Eddie 5659 for some of the solution
    When I try to run Picture It. Publishing and choose "Flyers and Brochures" a PIP window comes up and says "PIP has causeds an error in "MSJET40.DLL and PIP will now close" When I try to close this window the computer locxks up!
    When I try in unistall and reinstall Picture It. Pubulishing a message comes up saying "Internal ERROR 2735 UNISTALL Shoebox.DLL" Thjen the whole unistall-reistall stops.
    Hope this explains it a little better Eddie
    Ron
     
  4. eddie5659

    eddie5659 Moderator Malware Specialist

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    Hiya

    For the shoebox, did you have a look at the article? It mentions:

    Internal Error 2735: shoebox.dll

    but not the Install bit. However, it does say:

    So, you may be able to do it.

    as to the other error MSJET40.dll is from your Office package. This may go if you can succesfully carry out the steps for the shoebox problem.

    Have a look at the shoebox, and if no go, let us know.

    Regards

    eddie
     
  5. Ron Hunkin

    Ron Hunkin Thread Starter

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    I deleted Shoebox.DLL, uninstalled Picture It. Publishing and it works fine now. BUT when I close the program out, message comes up saying "PIP has caused an error in KERNEL32.DLL PIP will now close." When I click on "Close" to close the window, it stays there. It will not delete. Control, Alt. Delete does not come up on the screen. The message will not go away. I open other programs and the message stays in front. When I try to shut down the computer it will not shut down. Help Eddie!
    Ron
     
  6. eddie5659

    eddie5659 Moderator Malware Specialist

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    Okay

    At least we're halfway there :p

    Go here and download AddAware wwww.lavasoftusa.com
    Install and run, ensuring that Deep Registry Scan is enabled. Remove all except any references to Web3000 or new.net. If you're unsure, copy/paste the list here.

    Regards

    eddie
     
  7. Ron Hunkin

    Ron Hunkin Thread Starter

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    I downloaded the program you suggested. I ran the program and and had it in deep registry scan. The results were 4 suspicious files.
    Doubleclick:C:windows\cookies\[email protected](1).txt
    Doubleclick:C:windows\cookies\[email protected](3).txt
    Otherfile:C:windows\cookies\[email protected](1).txt
    Otherfile:C:windows\cookies\[email protected](3).txt

    These are the files. I hope you can make heads or tales from this.
    Thanking for the help so far

    Ron
     
  8. eddie5659

    eddie5659 Moderator Malware Specialist

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  9. slipe

    slipe

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    ”the whole unistall-reistall stops” I’m curious about this. Is it a one step process? Have you gone Start>Settings>Add/remove programs and uninstalled from there before doing an install from the CD?

    If you have Office 2000 there is an update that will install a revised msjet40.dll for you: http://support.microsoft.com/support/kb/articles/Q253/5/89.ASP#Issue2
     
  10. Ron Hunkin

    Ron Hunkin Thread Starter

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    Yes it is a one step operation. Disc #3 of Works Suite 2001

    Ron
     
  11. eddie5659

    eddie5659 Moderator Malware Specialist

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    Any joy with the link that I mentioned?

    eddie
     
  12. Ron Hunkin

    Ron Hunkin Thread Starter

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    It was not exactly the message that I got on the screen.
    It said " invalid page fault in module Kernel32.dll
    It said to check my drivers on my printer and scanner for any updates. My question is that worked before, how come they aren't proper now?
    Still confused.
    Ron
    P.S. Do you any other suggestions Eddie?
     
  13. eddie5659

    eddie5659 Moderator Malware Specialist

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    Okay

    I have done a search on the newsgroups and they all say the same thing:

    Is that the version that you have, and if so, have you tried it?

    eddie
     
  14. Ron Hunkin

    Ron Hunkin Thread Starter

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    Eddie:
    I have Norton System Works 2001.
    I feel like that twig in the stream.
    How do I turn off NAV SCRIPTING SCANNER?
    Please be patient.
    I hope the stream doesn't get any stronger.
    Ron
     
  15. Ron Hunkin

    Ron Hunkin Thread Starter

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    Eddie:
    I went into Norton options, and chose antivirus, highlighted script blocking and disabled it
    I restarted my computer, went into Picyture It! Publishing, did some work in it, went out of it AND NO ERROR MESSAGE!!!!!!!
    Thank you SO much.
    One question, what will this do to my antivirus program?
    If you would, send me an e-mail at [email protected]
    I feel like a log in the creek now

    Thanks

    Ron
     
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