1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Ping possible but not browsing

Discussion in 'Networking' started by weboeni, Nov 9, 2011.

Thread Status:
Not open for further replies.
  1. weboeni

    weboeni Thread Starter

    Joined:
    Nov 9, 2011
    Messages:
    1
    Hi everyone

    Computer details:
    HP pavilion 2.2 g
    windows vista home prem 32
    billion modem
    dlink router
    ie9
    firefox5

    able to ping and access the router and modem over the browser

    had the google redirect virus and couldnt get rid of it. used stopzilla malware bytes and a lot of other programmes. but only stopzilla removed a file i cant remember which one it was. I have already tried the following:

    -scf /scannow to find if a file is missing but no real results
    -browser proxy settings are fine
    -DNS is allocated auto
    -flushed dns
    -renewed tcp/ip
    -windows restore comes up with an error that it didnt complete properly
    -reset the network connection
    -reset ie9

    other symptoms:
    -i use a tp link usb receiver. The connection when i boot up is only connected to the network but not the internet. after i reset the connection it goes through to the internet but still cant browse.That only started happening after the redirect virus

    exact error msgs: for firefox and ie9
    fire: Server not found
    IE: internet explorer cannot display the webpage
    -> diagnosing the connection problem gives me:
    - could not connect to the web server www.google.com etc

    i have included a photobucket link for the processes and ipconfig /all results:
    http://i1126.photobucket.com/albums/l612/NP86/processesandipconfigall.jpg


    Im already thinking of just dumping windows but maybe someone has tweek that I havent tried yet!
     
  2. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    If you still have malware on the machine, it could be causing problems we don't even know about yet.

    You need to post to the Virus & Other Malware Removal section of this site.

    But before you do, make sure to read THIS guide.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1026209

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice