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pinging portal server

Discussion in 'Networking' started by STUPIDGIRL, Jun 19, 2007.

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  1. STUPIDGIRL

    STUPIDGIRL Thread Starter

    Joined:
    Mar 28, 2005
    Messages:
    166
    What is a portal server and why is my dsl not able to get a response from a ping?
    This is what it says when I run a diagnostic:

    Diagnostics

    Device Self Test
    pass

    DSL
    pass

    ATM
    pass

    Ethernet
    pass

    PPPoE
    pass

    Authentication
    pass

    IP
    fail

    Cannot access ping.fastaccess.com. Please try a different address by using
    dialog box marked, 'Other' and clicking the [Test] button. If problem persists,
    click [Run Full Diagnostics]. If trouble is still present, please contact the
    help desk at
    1-888-321-2DSL (2375).



    ...DIAGNOSTIC TESTING COMPLETE...

    Pinging Portal Server (3 times)
    No Response
    No Response
    No Response



    Any ideas?

    ~susiejo
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    How about you tell us what your problem is, and we'll go from there. :)

    Please supply the following info.

    The name of your ISP and country of residence.
    Make/model of the broadband modem.
    Make/model of the router (if any).
    Connection type, wired, wireless.
    Make/model of network card or wireless adapter.
    Make/model of your computer.
    Version and patch level of Windows, i.e. XP-Home SP2.
     
  3. STUPIDGIRL

    STUPIDGIRL Thread Starter

    Joined:
    Mar 28, 2005
    Messages:
    166
    Sorry about the delay in getting back. I think the problem was a bad filter and my firewall. My firewall just started rejecting my dsl address thingy........and the word your looking for is ........................... Anyways ..............:rolleyes:

    But in case I start having problems again,

    I live in Kentucky, USA
    I have a Westell 6100
    C90-610030-06 dsl router
    Bellsouth-now AT&T
    HP Pavilion 6644f
    Win XP Pro

    The Westell is directly plugged into my phone jack (with filter) and then directly plugged into my computer via ethernet cable.

    I have been having problems off and on so I may be back with this problem.

    Just another question. If I wanted to hook up another computer to my dsl will I have to buy another modem? Sometimes I need to hook up my laptop to the internet and to do that I have to disconnect my Pavilion and then hook up my laptop.
    Any ideas?

    Thanks!

    ~susiejo
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    You do realize that the DSL modem does NOT use a filter, right? All OTHER telephone devices must be filtered, but NOT the DSL modem.

    Since you already have a router, all you need is a simple Ethernet Switch connected to the Ethernet jack on the router to connect multiple computers. Here's one that won't break the bank. :) http://www.newegg.com/Product/Product.aspx?Item=N82E16817130108
     
  5. frothy220

    frothy220

    Joined:
    Jun 27, 2007
    Messages:
    1
    This is driving me crazy man. I can connect to the internet and view pages but i can't connect to the itunes store. I have run all the diagnostic test and keep getting this

    What is a portal server and why is my dsl not able to get a response from a ping?
    This is what it says when I run a diagnostic:

    Diagnostics

    Device Self Test
    pass

    DSL
    pass

    ATM
    pass

    Ethernet
    pass

    PPPoE
    pass

    Authentication
    pass

    IP
    fail

    Cannot access ping.fastaccess.com. Please try a different address by using
    dialog box marked, 'Other' and clicking the [Test] button. If problem persists,
    click [Run Full Diagnostics]. If trouble is still present, please contact the
    help desk at
    1-888-321-2DSL (2375).



    ...DIAGNOSTIC TESTING COMPLETE...

    Pinging Portal Server (3 times)
    No Response
    No Response
    No Response

    I have a westell modem and a mac mini and I have been through tests with bellsouth and apple and everything seems to be fine. I plugged in with a ethernet and still cant connect to itunes. This is driving me crazy, if you have any way to solve this problem you would make my day.

    Thanks Paul
     
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