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Pink dots in horizontal lines after computer starts

Discussion in 'Windows 7' started by firestone22, Feb 10, 2013.

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  1. firestone22

    firestone22 Thread Starter

    Feb 10, 2013
    Hey and thanks for reading this post,

    Yesterday I was playing a video game when My computer froze completly.
    Ever since a computer crash, my computer starts up with pink lines horizontally when microsoft windows loads and is only displaying 16 colours. When trying to change the display settings, all the video card information is not being displayed.

    I suspect is a video card hardware malfunction but I could be wrong.

    When The computer starts, I get a message saying "Windows has not loaded properly perviously" and gives me the option to run the Windows Startup Repair. After running the Windows Startup Repair, it fails to fix the problem and I get the message below:

    Problem Event Name: StartupRepairOffline,
    Problem Singature 01:6.1.7600.16385
    Problem Singature 02: 6.1.7600.16385
    Problem Singature 03: unknown
    Problem Singature 04: 336
    Problem Singature 05: AutoFailover
    Problem Singature 06:1
    Problem Singature 07:NoRoot Cause
    OS Version: 6.1.7600.

    below is a picture of what the screen looks like during windows startup repair.

    Note: Windows Indicates that the problem may be due to a new device installed in the computer however I have recently not placed any new device into it.

    any advice would be great. Thank you very much.
  2. Lance1


    Aug 4, 2003
    Hello firestone22 and Welcome to TSG!

    Boot into Safe Mode,(Tap F8 on bootup) and uninstall the video drivers, then restart the system. Windows should then install the default drivers for the card. After doing this do you still have the same issue?
  3. firestone22

    firestone22 Thread Starter

    Feb 10, 2013
    Thank you for your response!

    I did what you said, I uninstalled the Nvidia driver, and then let Windows automatically install it in safe mode. This Did not solve the problem. Any other suggestions?
  4. Lance1


    Aug 4, 2003
    What is the exact make and model of your system? These horizontal line, do they appear on post? (Boot Up)
  5. firestone22

    firestone22 Thread Starter

    Feb 10, 2013
    My Computer is a Intel Core 2 quad CPU Q6600 @ 2.40gh (4 CPU)
    4 gb ddr 2 ram
    direct x 11
    xfx 9800 GT -Videocard

    Let me know if you need more information

    The lines appear post boot up however, in the pre boot up there are still some horrizontal lines but they are not dots but rather show up like this --> [ [ [ [ [ [ [

    Below is a link to the image of what it looks like.
  6. Lance1


    Aug 4, 2003
    Open a run command (Windows Key + R) type dxdiag and click OK. In the box that appears there will be a green progress bar on the bottom left. Let it finish and then go through the tabs and check for errors. If there are some errors, copy and past them in your next post.
  7. firestone22

    firestone22 Thread Starter

    Feb 10, 2013
    .ExternalClass .ecxhmmessage P{padding:0px;}.ExternalClass body.ecxhmmessage{font-size:10pt;font-family:Tahoma;}See below:

    System Information
    Time of this report: 2/10/2013, 12:57:02
    Machine name: QUADCORE-NICO
    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
    Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: Phoenix - AwardBIOS v6.00PG
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
    Memory: 4096MB RAM
    Available OS Memory: 4094MB RAM
    Page File: 1174MB used, 6581MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode
    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: This computer cannot play audio because the Windows Audio service is not enabled. Use the Sounds and Devices Properties control panel to enable audio. No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
    Input Tab: No problems found.
    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    Display Devices
    Card name:
    Chip type:
    DAC type:
    Device Key: Enum\
    Display Memory:
    Dedicated Memory: n/a
    Shared Memory: n/a
    Current Mode: 640 x 480 (4 bit) (1Hz)
    Driver Name:
    Driver File Version: ()
    Driver Version:
    DDI Version:
    Driver Model: unknown
    Driver Attributes: Final Retail
    Driver Date/Size: , 0 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
    Vendor ID: 0x0000
    Device ID: 0x0000
    SubSys ID: 0x00000000
    Revision ID: 0x0000
    Driver Strong Name: Unknown
    Rank Of Driver: Unknown
    Video Accel:
    Deinterlace Caps: n/a
    D3D9 Overlay: n/a
    DXVA-HD: n/a
    DDraw Status: Enabled
    D3D Status: Not Available
    AGP Status: Enabled
    Sound Devices
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID:
    Manufacturer ID:
    Product ID:
    Driver Name:
    Driver Version:
    Driver Attributes:
    WHQL Logo'd:
    Date and Size:
    Other Files:
    Driver Provider:
    HW Accel Level: Emulation Only
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Sound Capture Devices
    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a
    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a
    Poll w/ Interrupt: No
    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x10DE, 0x026D
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    +-+ USB Input Device
    | | Vendor/Product ID: 0x045E, 0x00CB
    | | Location: Port_#0002.Hub_#0001
    | | Matching Device ID: generic_hid_device
    | | Service: HidUsb
    | |
    | +-+ HID-compliant mouse
    | | | Vendor/Product ID: 0x045E, 0x00CB
    | | | Matching Device ID: hid_device_system_mouse
    | | | Service: mouhid
  8. Lance1


    Aug 4, 2003
    Well for display there are no problems found and your Current Mode: 640 x 480 (4 bit) (1Hz). Lets update your drivers Geforce Driver update Click Auto Detect Your GPU.

    Are you having sound issues as well?
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