Playmemories Home Browser Crashed,

Hi
I've just bought a new HX400V Sony cybershot camera, had to download the software to be able to access video/photography, however, went to try to transfer image to Playmemories Home and as soon as I start to transfer the data the window opens telling me that the Browser has crashed. I've changed the default to the channel thinking maybe the other camera software were taking preference, Panasonic and Nicoh, but it's still the same. I've searched high and low for solutions and have been at it all day, do you have any advice as to how I can get over this problem. Kind regards, John.

 

All I've been able to find is a procedure you need to go through if you want to import video.
http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/51917

If it is a new camera why not contact support? http://www.sony.co.uk/support/en

This is the email page
http://services.sony.co.uk/support/en/contacts/email

Phone: 0207 365 2810
Opening hours: Monday to Friday: 09:00 - 18:00

 

Thanks for that, I've emailed them and will try calling them, cheers