Please help - all files disappeared

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

geoffers

Thread Starter
Joined
Sep 9, 2003
Messages
5
I have referred to TSG many times in the past, and am grateful to all of you for your advice. However I couldn't find any reference to this latest, and rather serious, problem I have had. As this is my first post, please be patient with me!

If it is important as a bit of background, I run a Dell Dimension 8100 PC with XP (upgrade from Me) and Microsoft Office. I have Norton Internet Security on all the time, regularly download the Microsoft upgrades offered to me, and have an ADSL connection.

OK, 2 days ago when the PC was booted up, there was a blue screen with all the typical lines of text, which then disappeared and was replaced by the usual log-in screen. I have user profiles for me, my wife and a 'guest'. My wife went into her profile, and everything was as normal. However, when I went into mine, my usual desktop had disappeared, many of the usual shortcuts were missing, and - worst of all - I could not find any of the excel or word docs I had been working on to tidy up my father's will. I have searched using keywords in hidden folders, etc., but to no good. Also all my favourites have evaporated from IE and Netscape.

So, in short, my wifes files, docs and desktop remains the same, but mine treats me like I am a new user to XP, offering me tours, etc.

I thought I had done everything to protect me from this sort of thing - could it be a hardware problem, rather than a software problem?

I am not very technical, but really, REALLY need your help to get my files back, as my fathers estate was a mess when he died, and all the work I had done was stored on the PC. The 'restore' function has not worked, and Roxio GoBack appears to be of no help.

Thanks

Geoff
 
Joined
Jul 26, 2001
Messages
671
Xp has a seperate "my documents" folder for each user.

It is stored in c:\documents and settings\<username>\<username>'s documents
Log in with administrator rights, then use explorer to browse the c:\documents and settings directory. Maybe you see a name, which is different than your user name. Check if your lost documents are there.

Also, if you know the filename of a document (eg estate.doc), try a search for that document on the entire c: disk. (again, make sure you have admin rights)

good luck
 

geoffers

Thread Starter
Joined
Sep 9, 2003
Messages
5
Thanks for such a quick reply.

Tried all that, I'm afraid. Both the wife and I have administrator rights, and we have searched all files on the c: drive using different keywords, but nothing works.
 
Joined
Aug 2, 2003
Messages
735
try booting into safemode, and logging in as administrator, even tho your wife is an administrator, she might not be able to view your files..

just in case.. to boot into safe mode, reboot the computer and hit F8 before the windows screen pops up..
 

geoffers

Thread Starter
Joined
Sep 9, 2003
Messages
5
Thanks, tnik, but that didn't help either - went in safe mode as administrator and searched in the usual way, but nothing showed up.

Is it really possible that all the files could have been completely deleted - every word, excel, outlook document that I have worked on under my profile have suddenly gone forever without some way of retrieving them?
 
Joined
Aug 2, 2003
Messages
735
I belive the only way that could have happened is if you deleted the user profile and also checked the box that said delete all files too. I haven't heard of any virus that has done this, or any other problem with XP automagically doing away with a profile. But it is M$, and stranger stuff has happened. I can't think of anything else to do, other than what I have already suggested.


Maybe the bump up will catch someones eye that has come across this problem before and that can be of further help.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Top