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Please help avast 4.8 question

Discussion in 'Windows XP' started by Diddykongrocks, Apr 11, 2008.

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  1. Diddykongrocks

    Diddykongrocks Thread Starter

    Joined:
    Apr 4, 2008
    Messages:
    35
    please help i well give as much details as possible first i have windows xp home edition sp2.

    my question is dose the avast resident scanner scan all files on pc like the anti-virus or only the files that are in use . because i installed avast 4.8 and i was going good the sensitivity is on high . every thing is going good until i try housecall in ie 7 it says it was having problems transfering data or something oh and i was using the java kernel . then i tryed housecall using firefox every thing was good then avast showed a messaging saying the sensitivity scanner found WIN32:Trojan-gen {Other} so i choose to delete at next restart so i restarted my pc then did a avast 4.8 anti-virus scan and a avg anti-spyware scan they found nothing . so i thought it was gone i try housecall in firefox again and during the housecall scan it said it found a WIN32:Trojan-gen {Other} so i put it in the avast chest . is the WIN32:Trojan-gen {Other} being found because avastis conflicting with housecall 6.5 has any one else had this problem. here is some additional info .

    avast gives

    File Name: VS113HU6.4CC
    FileID: 6
    Virus Description: Win32:Trojan-gen {Other}

    Original file name: C:\DOCUME~1\myname\LOCALS~1\Temp\VS113HU6.4CC


    heres a hijackthis log this is what it gave im copy and pasting it as is

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:09:07 AM, on 4/11/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16640)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\SYSTEM32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
    C:\Program Files\a-squared Free\a2service.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\WINDOWS\System32\svchost.exe
    c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\Program Files\SiteAdvisor\4608\SAService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\ThreatFire\TFService.exe
    C:\WINDOWS\system32\SearchIndexer.exe
    C:\Program Files\Windows Media Player\WMPNetwk.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\ThreatFire\TFTray.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=105563
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    N4 - Mozilla: # Mozilla User Preferences

    /* Do not edit this file.
    *
    * If you make changes to this file while the application is running,
    * the changes will be overwritten when the application exits.
    *
    * To make a manual change to preferences, you can visit the URL about:config
    * For more information, see http://www.mozilla.org/unix/customizing.html#prefs
    */

    user_pref("browser.bookmarks.added_static_root", true);
    user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5Cmozilla.org%5CSeaMonkey%5Csearchplugins%5Cgoogle.s rc");
    user_pref("browser.startup.homepage_override.mstone", "rv:1.8.1.8");
    user_pref("intl.charsetmenu.browser.cache", "ISO-8859-1, UTF-8");
    user_pref("network.cookie.prefsMigrated", true);
    user_pref("prefs.converted-to-utf8", true);
    user_pref("signon.SignonFileName", "77964793.s");
    user_pref("wallet.SchemaValueFileName", "77964793.w");
    user_pref("browser.helperApps.neverAsk.openFile", "application%2Fx-java-jnlp-file");
    (C:\Documents and Settings\EASYHOME\Applicatio
    O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\4608\SiteAdv.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
    O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\4608\SiteAdv.dll
    O3 - Toolbar: StylerToolBar - {D2F8F919-690B-4EA2-9FA7-A203D1E04F75} - (no file)
    O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O4 - Global Startup: ZoneAlarm Security.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} - http://zone.msn.com/binframework/v10...t.cab53083.cab
    O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/pro...nner371420.cab
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Netropa NHK Server (nhksrv) - Unknown owner - C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\4608\SAService.exe
    O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

    --
    End of file - 7847 bytes



    please help and if the trojan is in the chest it can't harm me right and what is the WIN32:Trojan-gen {Other}
     
  2. Mosquito555

    Mosquito555

    Joined:
    Apr 25, 2007
    Messages:
    1,357
    Hi!

    Resident scanner checks files that are currently in use (in simple terms it scans your RAM, Virtual Memory and incoming files - It's more complicated but you get the idea). To perform a full system scan and check everything else you have to manually run it. It is best to run a boot time scan if you want to search your entire drives for viruses.

    The problem you mention could be a false positive since a full scan does not indicate any infections. Avast thinks that a certain process is a virus. I'm not sure on what to do in that case but you could try scheduling a boot time scan and selecting "Scan archive files" as well. Doing so may eliminate the possibility of a virus being hidden somewhere on the disk (Avast failed to find viruses located in windows system recovery or temporary files many times if I didn't select "scan archive files").

    Assuming that what avast reports is true and this file in Firefox was a real trojan then it is safe to move it to chest, it cannot harm you from there since it remains inactive and locked by Avast!. Then you can delete it frome there as well if you make sure that it is actually a virus.
     
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