I dowloaded the program you recommended from the website. it gave me 3 chices, i picked the personal pro. I dl'd it and tried to install and from there everything went bad. now the computer is all locked up and frozen. even when I turn it off and on, it doesnt get any better. running really slow, like 20 minutes to open the start menu. then I went into safe mode and it wouldn't let me uninstall the program. I don't know what to do, I cant even get onto the internet. any ideas? thanks.