Please Help! Computer freezes every 2 min!

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licianne

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Oct 25, 2007
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I have a 2004 Toshiba Satellite w/Celeron processor, M35X-S149, with Windows XP. A few days ago it started having this problem where the entire screen freezes up and I have to turn the computer off and restart. It freezes anywhere from 2 minutes to 4 hours into a session, but it freezes up every time.

I don't know if this is related, but every time I restart, I get a message window from an application called Button Manager v1.83, that says: "No INITIO External Storage Device Found" and it has two buttons to click on, either : LED ON or LED OFF.

I ran a virus scan, and an adaware scan, but it didn't help. My husband wants to throw out the computer and buy a new one, but there must be a way to fix this. Is it a virus?

PLEASE HELP! THANK YOU!!!!
 
Joined
Sep 20, 2007
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568
Well if you throw it out, throw it my way, I'll even pay for postage :)

Seriously thou, this external device message, can you give us some detail on what this device is, where it's at right now, and what you used it for?
 

licianne

Thread Starter
Joined
Oct 25, 2007
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I have no idea what the message means. I don't have any external devices by this name, so I'm wondering if it's some kind of a virus.......
 

blues_harp28

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Jan 9, 2005
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19,441
Hi.Check link below for suggestions on Pc Maintenance.

http://computercleanup.blogspot.com/
List includes..
Scan For Viruses
Windows Disk Cleanup.
Check Hard Drive for Errors.
Defragment Your Hard Drive.
Microsoft Update.
Remove Spyware.
Remove Unwanted Programs.
Advanced Disk Cleanup.
Cleanup Startup Programs.
Registry Cleanup.
[Cleaning the registry may cause you more problem than you started with..so it would be best to skip that one].

Run a Memory Test.
http://oca.microsoft.com/en/windiag.asp

Check in msconfig for any reference to " Button Manager v1.83, that says: "No INITIO External Storage Device Found"
Start>run>type
msconfig
Startup tab>untick Button Manager.
 

licianne

Thread Starter
Joined
Oct 25, 2007
Messages
5
Thanks for your suggestion! I went in and did this, and deleted the Button Manager. Unfortunately, my computer screen is still freezing up like before, so it may not have had anything to do with the Button Manager.

Should I do a system restore or totally reformat the hard drive? I'm starting to get desperate.....

Thanks for all of your help!
 

licianne

Thread Starter
Joined
Oct 25, 2007
Messages
5
We tried to do the hard drive error test, but it froze in the middle of that too. Now it even freezes as it tries to start up, so we can't even get in to do the memory test because it freezes after two seconds.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,441
Hi try.
Boot from Xp Cd...when prompted press [R]
Choose Windows installation [typically by pressing [1]
When prompted for password.
Press Enter.
Type chkdsk /r [note space ]
Window will fix errors..
Type Exit
And press Enter

If no joy you may have to do a repair install.
Insert the XP cd in the CD ROM Drive then switch on the computer.

You will receive the following message:

This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

To setup Windows XP now, press ENTER.
To repair a Windows XP installation using Recovery Console, press R.
To quit Setup without installing Windows XP, press F3.

DO NOT at this point select R.... DO NOT SELECT R

Select ENTER

On the Windows XP Licensing Agreement screen
Press F8 to agree to the license agreement

Select current installation of Windows XP.and then
Press R to repair Windows XP.

Follow the instructions that appear on the screen to repair Windows.
After you repair Windows , you may have to reactivate your copy of Windows XP

http://www.michaelstevenstech.com/XPrepairinstall.htm
 
Joined
Sep 20, 2007
Messages
568
licianne said:
I have no idea what the message means. I don't have any external devices by this name, so I'm wondering if it's some kind of a virus.......
Again, can you POST THE MESSAGE? I'd like to see it. It may mean something to someone here.

When you checked your hard disk, how did you do this? Did you boot to safe mode command prompt only? Did you disconnect from your network first? If your infected this is a very wise thing to do!!

Is the system more stable in safe mode than normal? Does it still freeze in safe mode?

Have you reviewed the event viewer for error messages. This is the first stop for problems.
 

licianne

Thread Starter
Joined
Oct 25, 2007
Messages
5
The message is listed in my original post: "No INITIO External Storage Device Found", but that message no longer appears, since we deleted the button manager.
Yes, ran the error check in safe mode, and it still freezes in safe mode.......
No error messages so far.
Thanks!
 
Joined
Sep 20, 2007
Messages
568
Ok.

So lets understand the problem. You boot to safe mode ok. You run chkdsk /r and it freezes.

You need to replace the hard disk.
 
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