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Please Help! Computer freezes every 2 min!

Discussion in 'Windows XP' started by licianne, Oct 25, 2007.

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  1. licianne

    licianne Thread Starter

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    I have a 2004 Toshiba Satellite w/Celeron processor, M35X-S149, with Windows XP. A few days ago it started having this problem where the entire screen freezes up and I have to turn the computer off and restart. It freezes anywhere from 2 minutes to 4 hours into a session, but it freezes up every time.

    I don't know if this is related, but every time I restart, I get a message window from an application called Button Manager v1.83, that says: "No INITIO External Storage Device Found" and it has two buttons to click on, either : LED ON or LED OFF.

    I ran a virus scan, and an adaware scan, but it didn't help. My husband wants to throw out the computer and buy a new one, but there must be a way to fix this. Is it a virus?

    PLEASE HELP! THANK YOU!!!!
     
  2. Jeruvy

    Jeruvy

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    Sep 20, 2007
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    Well if you throw it out, throw it my way, I'll even pay for postage :)

    Seriously thou, this external device message, can you give us some detail on what this device is, where it's at right now, and what you used it for?
     
  3. licianne

    licianne Thread Starter

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    I have no idea what the message means. I don't have any external devices by this name, so I'm wondering if it's some kind of a virus.......
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi.Check link below for suggestions on Pc Maintenance.

    http://computercleanup.blogspot.com/
    List includes..
    Scan For Viruses
    Windows Disk Cleanup.
    Check Hard Drive for Errors.
    Defragment Your Hard Drive.
    Microsoft Update.
    Remove Spyware.
    Remove Unwanted Programs.
    Advanced Disk Cleanup.
    Cleanup Startup Programs.
    Registry Cleanup.
    [Cleaning the registry may cause you more problem than you started with..so it would be best to skip that one].

    Run a Memory Test.
    http://oca.microsoft.com/en/windiag.asp

    Check in msconfig for any reference to " Button Manager v1.83, that says: "No INITIO External Storage Device Found"
    Start>run>type
    msconfig
    Startup tab>untick Button Manager.
     
  5. licianne

    licianne Thread Starter

    Joined:
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    Thanks for your suggestion! I went in and did this, and deleted the Button Manager. Unfortunately, my computer screen is still freezing up like before, so it may not have had anything to do with the Button Manager.

    Should I do a system restore or totally reformat the hard drive? I'm starting to get desperate.....

    Thanks for all of your help!
     
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi did you run the Memory Test?
    Check Event Viewer.
    Click Start>Control Panel>Click Performance and Maintenance>click Administrative Tools
    Double-click Computer Management.
    http://support.microsoft.com/kb/308427
     
  7. licianne

    licianne Thread Starter

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    Messages:
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    We tried to do the hard drive error test, but it froze in the middle of that too. Now it even freezes as it tries to start up, so we can't even get in to do the memory test because it freezes after two seconds.
     
  8. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Messages:
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    Hi try.
    Boot from Xp Cd...when prompted press [R]
    Choose Windows installation [typically by pressing [1]
    When prompted for password.
    Press Enter.
    Type chkdsk /r [note space ]
    Window will fix errors..
    Type Exit
    And press Enter

    If no joy you may have to do a repair install.
    Insert the XP cd in the CD ROM Drive then switch on the computer.

    You will receive the following message:

    This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

    To setup Windows XP now, press ENTER.
    To repair a Windows XP installation using Recovery Console, press R.
    To quit Setup without installing Windows XP, press F3.

    DO NOT at this point select R.... DO NOT SELECT R

    Select ENTER

    On the Windows XP Licensing Agreement screen
    Press F8 to agree to the license agreement

    Select current installation of Windows XP.and then
    Press R to repair Windows XP.

    Follow the instructions that appear on the screen to repair Windows.
    After you repair Windows , you may have to reactivate your copy of Windows XP

    http://www.michaelstevenstech.com/XPrepairinstall.htm
     
  9. Jeruvy

    Jeruvy

    Joined:
    Sep 20, 2007
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    Again, can you POST THE MESSAGE? I'd like to see it. It may mean something to someone here.

    When you checked your hard disk, how did you do this? Did you boot to safe mode command prompt only? Did you disconnect from your network first? If your infected this is a very wise thing to do!!

    Is the system more stable in safe mode than normal? Does it still freeze in safe mode?

    Have you reviewed the event viewer for error messages. This is the first stop for problems.
     
  10. licianne

    licianne Thread Starter

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    Messages:
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    The message is listed in my original post: "No INITIO External Storage Device Found", but that message no longer appears, since we deleted the button manager.
    Yes, ran the error check in safe mode, and it still freezes in safe mode.......
    No error messages so far.
    Thanks!
     
  11. Jeruvy

    Jeruvy

    Joined:
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    Ok.

    So lets understand the problem. You boot to safe mode ok. You run chkdsk /r and it freezes.

    You need to replace the hard disk.
     
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