PLEASE HELP!!! computer infected with bad trojan virus!!

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captivate_me21

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Nov 1, 2007
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PLEASE HELP!!

I have somehow obtained a trojan virus.

When running AVG anti-virus it comes up as "trojan.agent.aoy". I have attempted to quarantine and delete this, but it still pops up in virus scans.

i also have system balloons popping up saying i have been infected with "[email protected]" and "[email protected]"

I have attempted to follow some other directions on previous forums, (downloading "hijackthis") but this trojan has gotten so bad that it will not allow me to download and install any anti-viruses or anti-spywares.

as you can see, i am not very computer literate... and for that, i am terribly sorry.. i am scared that my computer will crash and i will lose a lot of important files that i have on my laptop and no where else (i am working on getting them on another computer).. please advise, it is GREATLY appreciated!!

Thanks in advance..
 
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