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Please help computer is very slow and not responding

Discussion in 'Virus & Other Malware Removal' started by taebomommy, Jul 11, 2007.

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  1. taebomommy

    taebomommy Thread Starter

    Joined:
    Mar 3, 2005
    Messages:
    100
    The computer is running very slow and internet explorer pages keep not responding.
    I ran a hijack this 3 times and the first 2 times it froze so I restarted computer and ran again.
    Here is my hijack this file.


    Logfile of HijackThis v1.99.1
    Scan saved at 11:26:39 AM, on 11/07/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    c:\windows\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
    c:\windows\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\ehome\ehtray.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
    C:\Acer\Empowering Technology\ePresentation\ePresentation.exe
    C:\Acer\Empowering Technology\ePower\ePower_DMC.exe
    C:\PROGRA~1\LAUNCH~1\LManager.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    C:\Program Files\OneStepSearch\onestep.exe
    C:\Acer\Empowering Technology\Acer.Empowering.Framework.Launcher.exe
    C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
    C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\Program Files\OneStepSearch\onestep.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\wbem\wmiapsrv.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\wbem\unsecapp.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Documents and Settings\sheila\Desktop\hijackthis\HijackThis.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://global.acer.com
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: ShoppingReport - {100EB1FD-D03E-47FD-81F3-EE91287F9465} - C:\Program Files\ShoppingReport\Bin\2.0.21\ShoppingReport.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
    O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [LaunchApp] Alaunch
    O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
    O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\InstallShield\AzMixerSel.exe
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [Acer ePresentation HPD] C:\Acer\Empowering Technology\ePresentation\ePresentation.exe
    O4 - HKLM\..\Run: [ntiMUI] C:\Program Files\NewTech Infosystems\NTI CD & DVD-Maker 7\ntiMUI.exe
    O4 - HKLM\..\Run: [ePower_DMC] C:\Acer\Empowering Technology\ePower\ePower_DMC.exe
    O4 - HKLM\..\Run: [Boot] C:\Acer\Empowering Technology\ePower\Boot.exe
    O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
    O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [ImageItEncrypt] C:\WINDOWS\system32\ImageItEncrypt.exe
    O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
    O4 - HKLM\..\Run: [EPSON Stylus CX4200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAEA.EXE /P26 "EPSON Stylus CX4200 Series" /O6 "USB002" /M "Stylus CX4200"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [RegPowerClean] "C:\Program Files\Winferno\RegistryPowerCleaner\RegPowerClean.exe"
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Acer Empowering Technology.lnk = ?
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
    O8 - Extra context menu item: Locate Spot on Map by GPS - C:\Program Files\Opanda\IExif 2.25\IExifMap.htm
    O8 - Extra context menu item: View Exif/GPS/IPTC with IExif - C:\Program Files\Opanda\IExif 2.25\IExifCom.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O9 - Extra button: ShopperReports - Compare product prices - {C5428486-50A0-4a02-9D20-520B59A9F9B2} - C:\Program Files\ShoppingReport\Bin\2.0.21\ShoppingReport.dll
    O9 - Extra button: ShopperReports - Compare travel rates - {C5428486-50A0-4a02-9D20-520B59A9F9B3} - C:\Program Files\ShoppingReport\Bin\2.0.21\ShoppingReport.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {E3E02F12-2ADB-478C-8742-5F0819F9F0F4} (Quantum Streaming IE VersionManager Class) - http://qmedia.xlontech.net/100170/sdk/latest/qsp2ie06041001.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Memory Check Service (AcerMemUsageCheckService) - Acer Inc. - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: OneStep Search Service - Unknown owner - C:\Program Files\OneStepSearch\onestep.exe" "C:\Program Files\OneStepSearch\onestep.dll" Service (file missing)
    O23 - Service: ScsiAccess - Unknown owner - C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
     
  2. taebomommy

    taebomommy Thread Starter

    Joined:
    Mar 3, 2005
    Messages:
    100
    Please help someone I am afraid that this laptop is going to crash.
     
  3. taebomommy

    taebomommy Thread Starter

    Joined:
    Mar 3, 2005
    Messages:
    100
    Please~~~
     
  4. taebomommy

    taebomommy Thread Starter

    Joined:
    Mar 3, 2005
    Messages:
    100
    Can I ask why no one will help me?
     
  5. taebomommy

    taebomommy Thread Starter

    Joined:
    Mar 3, 2005
    Messages:
    100
  6. taebomommy

    taebomommy Thread Starter

    Joined:
    Mar 3, 2005
    Messages:
    100
    Bueller?? Anyone anyone??
    Please?
    What makes one post get help and not another???
     
  7. taebomommy

    taebomommy Thread Starter

    Joined:
    Mar 3, 2005
    Messages:
    100
  8. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Hi, I got your PM. Sorry you have been waiting so long. Sometimes it's days before we get to a post and since you have been bumping you post we *think* it's getting worked. I'm sure you can understand we don't have time to look at every post. ;)


    Download WinPFind3U.exe to your Desktop and double-click on it to extract the files. It will create a folder named WinPFind3u on your desktop.

    Open the WinPFind3u folder and double-click on WinPFind3U.exe to start the program.
    • In the Processes group click ALL
    • In the Win32 Services group click ALL
    • In the Driver Services group click ALL
    • In the Registry group click ALL
    • In the Files Created Within group click 60 days Make sure Non-Microsoft only is UNCHECKED
    • In the Files Modified Within group select 30 days Make sure Non-Microsoft only is UNCHECKED
    • In the File String Search group select ALL
    • in the Additional scans sections please press select ALL
    • Now click the Run Scan button on the toolbar.
    • The program will be scanning huge amounts of data so depending on your system it could take a long time to complete. Let it run unhindered until it finishes.
    • When the scan is complete Notepad will open with the report file loaded in it.
    • Save that notepad file but click on the "Format" menu and make sure that "word wrap" is not checked. If it is then click on it to uncheck it.
    Please post the resulting log here as an attachment.

    • Click on the orange Post a Reply! button
    • scroll down to Manage Attachments
    • Click in the box that says Upload File from your Computer
    • Click the Browse... button and find the file then click open
    • Click the Upload button
    • Wait until you see Current Attachment and your file name
    • Click on Close this window
    • Then submit the reply.
     
  9. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Click Start - Run, type in MSCONFIG, then click OK - "Startup" tab. Remove the checkmark from:

    SunJavaUpdateSched jusched.exe

    QuickTime Task qttask.exe

    MsnMsgr MsnMsgr.Exe

    BitTorrent bittorrent.exe

    Click Apply - OK afterwards, then reboot. When the SCU window appears during reboot, ignore the message. Place a checkmark in the window, then click OK.
     
  10. taebomommy

    taebomommy Thread Starter

    Joined:
    Mar 3, 2005
    Messages:
    100
    thanks so much for your help
    Here is the attchmt.
     

    Attached Files:

  11. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Run HijackThis and click Open the Misc Tools section
    Click Open Uninstall Manager, Save list and save the log to your Desktop.
    A list of programs will open in Notepad. Post the contents of the log here in your next reply.
     
  12. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    If you find ShoppingReport in add/remove programs remove it.

    Otherwise do this:
    Start WinPFind3U. Copy/Paste the information in the quotebox below into the pane where it says "Paste fix here" and then click the Run Fix button.
    The fix should only take a very short time. When the fix is completed a message box will popup telling you that it is finished. CLick the Ok button and Notepad will open with a log of actions taken during the fix. Post that information back here along with a new WinPFind3u scan.

    I will review the information when it comes back in.
     
  13. taebomommy

    taebomommy Thread Starter

    Joined:
    Mar 3, 2005
    Messages:
    100
    K I hope this works.
    And I did remove the Shoppers Report from the computer

    Acer Empowering Technology
    Acer ePerformance Management
    Acer ePower Management
    Acer ePresentation Management
    Acer eSettings Management
    Acer GridVista
    Acer OrbiCam
    Acer Screensaver
    Adobe Bridge 1.0
    Adobe Common File Installer
    Adobe Download Manager 2.2 (Remove Only)
    Adobe Flash Player ActiveX
    Adobe Help Center 1.0
    Adobe Photoshop CS2
    Adobe Reader 7.0.9
    Adobe Stock Photos 1.0
    AppCore
    Apple Software Update
    ArcSoft PhotoStudio 5.5
    ATI - Software Uninstall Utility
    ATI Catalyst Control Center
    ATI Parental Control & Encoder
    AV
    Canon Camera Access Library
    Canon Camera Support Core Library
    Canon Camera Window DC_DV 5 for ZoomBrowser EX
    Canon Camera Window DC_DV 6 for ZoomBrowser EX
    Canon Camera Window MC 6 for ZoomBrowser EX
    Canon EOS 5D WIA Driver
    Canon EOS Kiss_N REBEL_XT 350D WIA Driver
    Canon EOS-1D Mark II N WIA Driver
    Canon EOS-1Ds Mark II WIA Driver
    Canon MP150
    Canon RAW Image Task for ZoomBrowser EX
    Canon RemoteCapture Task for ZoomBrowser EX
    Canon Utilities Digital Photo Professional 2.1
    Canon Utilities EOS Utility
    Canon Utilities PhotoStitch
    Canon Utilities ZoomBrowser EX
    ccCommon
    Easy-WebPrint
    EPSON Printer Software
    Express Burn
    Express Rip
    Google Toolbar for Internet Explorer
    HDAUDIO Soft Data Fax Modem with SmartCP
    High Definition Audio Driver Package - KB888111
    HijackThis 1.99.1
    Hotfix for Windows Media Player 10 (KB903157)
    Hotfix for Windows XP (KB888795)
    Hotfix for Windows XP (KB891593)
    Hotfix for Windows XP (KB895961)
    Hotfix for Windows XP (KB896256)
    Hotfix for Windows XP (KB899337)
    Hotfix for Windows XP (KB899510)
    Hotfix for Windows XP (KB902841)
    Hotfix for Windows XP (KB935448)
    InterActual Player
    Internet Worm Protection
    iTunes
    J2SE Runtime Environment 5.0 Update 9
    Launch Manager
    LiveUpdate 3.1 (Symantec Corporation)
    Macromedia Shockwave Player
    Microsoft .NET Framework 1.0 Hotfix (KB887998)
    Microsoft .NET Framework 1.0 Hotfix (KB930494)
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB928366)
    Microsoft .NET Framework 2.0
    MSN
    NCH Tone Generator Uninstall
    Norton AntiVirus
    Norton AntiVirus (Symantec Corporation)
    Norton AntiVirus Help
    Norton AntiVirus Parent MSI
    Norton AntiVirus SYMLT MSI
    Norton Protection Center
    NTI Backup NOW! 4.5
    NTI CD & DVD-Maker
    OmniPage SE 2.0
    OneStep Search 1.0 build 120
    Opanda IExif 2.25
    Otto
    Photodex Presenter
    Porta
    PowerDVD
    PowerProducer
    ProShow Gold
    QuickTime
    Realtek High Definition Audio Driver
    Sarmsoft Resume Builder
    Security Update for Microsoft .NET Framework 2.0 (KB928365)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows XP (KB890046)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB896422)
    Security Update for Windows XP (KB896423)
    Security Update for Windows XP (KB896424)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB899589)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB901190)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB904706)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB911562)
    Security Update for Windows XP (KB911567)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB912919)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB916281)
    Security Update for Windows XP (KB917159)
    Security Update for Windows XP (KB917344)
    Security Update for Windows XP (KB917422)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB918899)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB920214)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB921398)
    Security Update for Windows XP (KB921883)
    Security Update for Windows XP (KB922616)
    Security Update for Windows XP (KB922760)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB923694)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB924191)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB924496)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB925454)
    Security Update for Windows XP (KB925486)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB928090)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB929123)
    Security Update for Windows XP (KB929969)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB931768)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB933566)
    Security Update for Windows XP (KB935839)
    Security Update for Windows XP (KB935840)
    ShopperReports
    Sonic Encoders
    SPBBC 32bit
    Spybot - Search & Destroy 1.4
    Symantec
    SymNet
    Synaptics Pointing Device Driver
    Update for Windows Media Player 10 (KB913800)
    Update for Windows Media Player 10 (KB926251)
    Update for Windows XP (KB894391)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB908531)
    Update for Windows XP (KB910437)
    Update for Windows XP (KB911280)
    Update for Windows XP (KB912945)
    Update for Windows XP (KB916595)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB927891)
    Update for Windows XP (KB929338)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB931836)
    Update for Windows XP (KB936357)
    Update Rollup 2 for Windows XP Media Center Edition 2005
    Virtual DJ - Atomix Productions
    Windows Installer 3.1 (KB893803)
    Windows Live Messenger
    Windows Live Sign-in Assistant
    Windows Media Format Runtime
    Windows XP Hotfix - KB873339
    Windows XP Hotfix - KB885835
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB885855
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB887472
    Windows XP Hotfix - KB887742
    Windows XP Hotfix - KB888113
    Windows XP Hotfix - KB888239
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB889315
    Windows XP Hotfix - KB890859
    Windows XP Hotfix - KB891781
    Windows XP Media Center Edition 2005 KB925766
    Winferno Registry Power Cleaner
    Winmail Opener 1.1
    WordPerfect Office 12
    Yahoo! Install Manager
    Yahoo! Toolbar
    YourScreen
     
  14. taebomommy

    taebomommy Thread Starter

    Joined:
    Mar 3, 2005
    Messages:
    100
    [Registry - All]
    Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{A7CDDCDC-BEEB-4685-A062-978F5E07CEEE} not found.
    File C:\Program Files\ShoppingReport\Bin\2.0.21\ShoppingReport.dll not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{C5428486-50A0-4a02-9D20-520B59A9F9B3} not found.
    [Registry - Additional Scans - Non-Microsoft Only]
    Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{261CA545-C651-7F0F-8168-F57F9ADF980A}\\StubPath deleted successfully.
    [Files/Folders - Created Within 60 days]
    File C:\Documents and Settings\sheila\Application Data\ShoppingReport not found!
    < End of log >
    Created on 07/13/2007 20:00:14
     
  15. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Please download ATF Cleaner by Atribune.
    This program is for XP and Windows 2000 only

    • Double-click ATF-Cleaner.exe to run the program.
      Under Main choose: Select All
      Click the Empty Selected button.

    Click Exit on the Main menu to close the program.



    Download and scan with SUPERAntiSpyware Free for Home Users
    • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    • An icon will be created on your desktop. Double-click that icon to launch the program.
    • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
    • Under "Configuration and Preferences", click the Preferences button.
    • Click the Scanning Control tab.
    • Under Scanner Options make sure the following are checked (leave all others unchecked):
      • Close browsers before scanning.
      • Scan for tracking cookies.
      • Terminate memory threats before quarantining.
    • Click the "Close" button to leave the control center screen.
    • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan.
    • Click "Next" to start the scan. Please be patient while it scans your computer.
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes".
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.
      • Click Preferences, then click the Statistics/Logs tab.
      • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
      • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
      • Please copy and paste the Scan Log results in your next reply with a new hijackthis log.
    • Click Close to exit the program.
     
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