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Please help in distress not able to explore cd/dvd/pendrive

Discussion in 'Virus & Other Malware Removal' started by coolcyberguy, Oct 2, 2008.

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  1. coolcyberguy

    coolcyberguy Thread Starter

    Joined:
    Sep 28, 2008
    Messages:
    6
    I AM NOT ABLE TO EXPLORE/BROWSE BY CD/DVD OR EXTERNAL HDD.
    GETTING
    SYSFADER:EXPLORER.EXE
    The instruction at 0x7c911669 referenced memory at 0x00000000 could not be read. click ok to terminate the program

    THIS IS THE LOG REPORT
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:41:49 AM, on 10/2/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
    C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
    C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\ThreatFire\TFService.exe
    C:\WINDOWS\system32\wdfmgr.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\alg.exe
    C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
    C:\Program Files\ThreatFire\TFTray.exe
    C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
    C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
    C:\Program Files\Nero\Nero 7\InCD\InCD.exe
    C:\Program Files\Uniblue\SpeedUpMyPC 3\SpeedUpMyPC.exe
    C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAV.exe
    C:\Program Files\ThreatFire\TFGui.exe
    C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\WINDOWS\system32\drwtsn32.exe
    C:\WINDOWS\system32\drwtsn32.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = google search
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = blank
    O2 - BHO: DAPHelper Class - {0000CC75-ACF3-4cac-A0A9-DD3868E06852} - C:\Program Files\DAP\DAPBHO.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O3 - Toolbar: DAP Bar - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - C:\Program Files\DAP\DAPIEBar.dll
    O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
    O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe
    O4 - HKCU\..\Run: [Uniblue SpeedUpMyPC] C:\Program Files\Uniblue\SpeedUpMyPC 3\SpeedUpMyPC.exe -s
    O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
    O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201
    O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
    O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204
    O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203
    O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202
    O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra button: Run DAP - {669695BC-A811-4A9D-8CDF-BA8C795F261C} - C:\PROGRA~1\DAP\DAP.EXE
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=23100
    O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
    O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
    O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
    O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
    O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe
    O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
    --
    End of file - 6814 bytes
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Please download ATF Cleaner by Atribune.

    • Double-click ATF-Cleaner.exe to run the program.
    • Under Main choose: Select All
    • Click the Empty Selected button.

    Click Exit on the Main menu to close the program.




    Please download Malwarebytes Anti-Malware and save it to your desktop. alternate download link 1 alternate download link 2
    • Make sure you are connected to the Internet.
    • Double-click on Download_mbam-setup.exe to install the application.
    • When the installation begins, follow the prompts and do not make any changes to default settings.
    • When installation has finished, make sure you leave both of these checked:
      • Update Malwarebytes' Anti-Malware
      • Launch Malwarebytes' Anti-Malware
    • Then click Finish.
    • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
    • On the Scanner tab:
      • Make sure the "Perform Quick Scan" option is selected.
      • Then click on the Scan button.
    • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
    • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
    • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
    • Click OK to close the message box and continue with the removal process.
    • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
    • Make sure that everything is checked, and click Remove Selected.
    • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
    • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
    • Copy and paste the contents of that report in your next reply with a new hijackthis log.
    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



    Please do an online scan with Kaspersky WebScanner

    Kaspersky online scanner uses JAVA tecnology to perform the scan. If you do not have the latest JAVA version, follow the instrutions below under Upgrading Java, to download and install the latest vesion.

    • Read through the requirements and privacy statement and click on Accept button.
    • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    • When the downloads have finished, click on Settings.
    • Make sure the following is checked.
      • Spyware, Adware, Dialers, and other potentially dangerous programs
        [*]Archives
        [*]Mail databases
    • Click on My Computer under Scan.
    • Once the scan is complete, it will display the results. Click on View Scan Report.
    • You will see a list of infected items there. Click on Save Report As....
    • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
    • Please post this log in your next reply.
     
  3. coolcyberguy

    coolcyberguy Thread Starter

    Joined:
    Sep 28, 2008
    Messages:
    6
    Scan settings:
    Scan using the following database: extended
    Scan archives: yes
    Scan mail databases: yes
    Scan area - My Computer:
    C:\
    D:\
    E:\
    F:\
    G:\
    Scan statistics:
    Files scanned: 65240
    Threat name: 1
    Infected objects: 1
    Suspicious objects: 0
    Duration of the scan: 00:55:13

    File name / Threat name / Threats count
    E:\Nero 8 Ultra Edition 8.2.8.0+Keymaker\Nero-8.2.8.0_eng_trial.exe Infected: not-a-virus:WebToolbar.Win32.MyWebSearch.bm 1
    The selected area was scanned.
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Did you run Malwarebytes?
     
  5. coolcyberguy

    coolcyberguy Thread Starter

    Joined:
    Sep 28, 2008
    Messages:
    6
    Malwarebytes' Anti-Malware 1.28
    Database version: 1229
    Windows 5.1.2600 Service Pack 3
    10/5/2008 11:18:54 AM
    mbam-log-2008-10-05 (11-18-54).txt
    Scan type: Quick Scan
    Objects scanned: 57841
    Time elapsed: 12 minute(s), 38 second(s)
    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 2
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0
    Memory Processes Infected:
    (No malicious items detected)
    Memory Modules Infected:
    (No malicious items detected)
    Registry Keys Infected:
    HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\CLSID\{9afb8248-617f-460d-9366-d71cdeda3179} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
    Registry Values Infected:
    (No malicious items detected)
    Registry Data Items Infected:
    (No malicious items detected)
    Folders Infected:
    (No malicious items detected)
    Files Infected:
    (No malicious items detected)



    and new hijack this log

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:21:32 AM, on 10/5/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
    C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
    C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\ThreatFire\TFService.exe
    C:\WINDOWS\system32\wdfmgr.exe
    C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
    C:\Program Files\ThreatFire\TFTray.exe
    C:\Program Files\PowerISO\PWRISOVM.EXE
    C:\Program Files\Uniblue\SpeedUpMyPC 3\SpeedUpMyPC.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\PROGRA~1\DAP\DAP.EXE
    C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = google search
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = blank
    O2 - BHO: DAPHelper Class - {0000CC75-ACF3-4cac-A0A9-DD3868E06852} - C:\Program Files\DAP\DAPBHO.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O3 - Toolbar: DAP Bar - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - C:\Program Files\DAP\DAPIEBar.dll
    O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
    O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe
    O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
    O4 - HKCU\..\Run: [Uniblue SpeedUpMyPC] C:\Program Files\Uniblue\SpeedUpMyPC 3\SpeedUpMyPC.exe -s
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
    O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
    O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201
    O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
    O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204
    O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203
    O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202
    O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra button: Run DAP - {669695BC-A811-4A9D-8CDF-BA8C795F261C} - C:\PROGRA~1\DAP\DAP.EXE
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=23100
    O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
    O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
    O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
    O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
    O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe
    O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
    --
    End of file - 6940 bytes
     
  6. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Are you still getting the error message?
     
  7. coolcyberguy

    coolcyberguy Thread Starter

    Joined:
    Sep 28, 2008
    Messages:
    6
    hi, thanks for your advice but the problem is still persisting, now i am not getting error messages but getting new window which says internet explorer encountered an error and needs to be closed while opening any folders or copying files from external source like cd/dvd or pendrive. not getting any problem while exploring hdd.
     
  8. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Those are often difficult to diagnose and fix.

    I would try a clean up: Clean up your PC

    If the problem persists try a new profile and see if the same problem exists.
     
  9. coolcyberguy

    coolcyberguy Thread Starter

    Joined:
    Sep 28, 2008
    Messages:
    6
    thanks brother for all the help. wishing you luck and success
     
  10. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    You're welcome!

    Did any of that fix the problem?
     
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Short URL to this thread: https://techguy.org/755364

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