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Please, help me remove "genius box clien/exc"from my computer

Discussion in 'Virus & Other Malware Removal' started by rudyeddie, Jan 17, 2015.

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  1. rudyeddie

    rudyeddie Thread Starter

    Joined:
    Jan 17, 2015
    Messages:
    3
    Hello, please help me remove this black screen and the message by it, about "genius box, client.exe." that cannot be found. Every time I open the computer this pops up. Also, I need to tell you that my level of understanding the sophisticated computer language is zero. In fact, I don't understand any kind of computer language. I need help from somebody with huge patience. Thank you.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
    Processor: Intel(R) Core(TM) i7 CPU L 640 @ 2.13GHz, x64 Family 6 Model 37 Stepping 5
    Processor Count: 4
    RAM: 2995 Mb
    Graphics Card: Intel(R) HD Graphics, 1273 Mb
    Hard Drives: C: Total - 305142 MB, Free - 80447 MB;
    Motherboard: LENOVO, 2985EYU
    Antivirus: Early Detection Center 4.0 Antivirus, Updated and Enabled
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Hi and welcome to TSG!

    Click on this link to download : ADWCleaner Click on ONE of the Two Blue Download Now buttons That have a blue arrow beside them and save it to your desktop. Do not click on any links in the top Advert.

    See the screenshot where the proper download buttons are highlighted
    [​IMG]

    NOTE: If you are using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

    Close your browser and double click on this icon on your desktop:

    [​IMG]

    You will then see the screen below, click on the Scan button (as indicated), accept any prompts that appear and allow it to run, it may take several minutes to complete, when it is done, you will get a message saying "PENDING", Ignore that & click on the Clean button, accept any prompts that appear and allow the system to reboot. You will then be presented with the report, Copy & Paste it into your next post.


    [​IMG]
     
  3. rudyeddie

    rudyeddie Thread Starter

    Joined:
    Jan 17, 2015
    Messages:
    3
    Hello,
    I want to thank you for your professionalism and knowledge.
    Everything was perfect, and the problem was solved.
    All the best,
    Doina Rubinstein
     
  4. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    You're welcome :)
     
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