Please help me!!!

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O-JayUK

Thread Starter
Joined
Jul 15, 2005
Messages
3
I am an amaetur when it comes to spyware removal, and have followed some instructions on a previous thread i found on this forum for removing a browser/desktop hijacker. What was advised was that i start in safe mode, run Ewido security suite followed by CCleaner and finally Hijack this. I ran hijack this, and need someones advise to tell me what needs fixin and what i should leave alone

Logfile of HijackThis v1.99.1
Scan saved at 19:00:16, on 15/07/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Internet Explorer\iexplore.exe
D:\Documents and Settings\GLENN\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.oneclicksearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.oneclicksearches.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.oneclicksearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.oneclicksearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.oneclicksearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.oneclicksearches.com/search.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.oneclicksearches.com/
F2 - REG:system.ini: Shell=explorer.exe, msmsgs.exe
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - D:\WINDOWS\System32\hpA420.tmp (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] D:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] D:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [Advanced Tools Check] D:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [SmcService] D:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [RegSvr32] D:\WINDOWS\System32\msmsgs.exe
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msnmsgr] "D:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1114981377129
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Bankshot.cab31267.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: ewido security suite control - ewido networks - D:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - D:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - D:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - D:\Program Files\Sygate\SPF\smc.exe

Im sorry if this is in the incorrect thread, as i am having to rush because my browser keeps closing spontaneously.

Thanks for any help and advice. O-Jay :)
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
119,112
Hi and welcome to TSG,

Click here to download smitRem.zip.
  • Save the file to your desktop.
  • Unzip smitRem.zip to extract the files it contains.
  • Do not do anything with it yet. You will run the RunThis.bat file later in safe mode.


Go here to download CCleaner.
  • Install CCleaner
  • Launch CCleaner and look in the upper right corner and click on the Options button.
  • Click Advanced and remove the check by Only delete files in Windows temp folders older than 48 hours.
  • Click OK
  • Do not run CCleaner yet. You will run it later in safe mode.


Click here to download Killbox and save it to your desktop.


Download the trial version of Ewido Security Suite here.
  • Install Ewido.
  • During the installation, under Additional Optionsuncheck[ b]Install background guard[/b] and Install scan via context menu.
  • Launch Ewido
  • It will prompt you to update click the OK button and it will go to the main screen
  • On the left side of the main screen click update
  • Click on Start and let it update.
  • DO NOT run a scan yet. You will do that later in safe mode.


Click here for info on how to boot to safe mode.


Now copy these instructions to notepad and save them to your desktop. You will need them to refer to in safe mode.


Restart your computer into safe mode now. Perform the following steps in safe mode:


Now go ahead and set your computer to show hidden files like so:

Go to Start – Search and under More advanced search options, make sure there is a check by Search System Folders and Search hidden files and folders and Search system subfolders.

Next, click on My Computer, Go to Tools – Folder Options. Click on the View tab and make sure that Show hidden files and folders is checked. Also uncheck Hide protected operating system files and Hide extensions for known file types. Now click Apply to all folders. Click Apply and then OK.



Run HijackThis again and put a check by these. Close ALL windows except HijackThis and click Fix checked


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://www.oneclicksearches.com/search.php?qq=%1

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.oneclicksearches.com/bar.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.oneclicksearches.com/search.php?qq=%1

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.oneclicksearches.com/search.php?qq=%1

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.oneclicksearches.com/search.php?qq=%1

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.oneclicksearches.com/search.php?qq=%1

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.oneclicksearches.com/

F2 - REG:system.ini: Shell=explorer.exe, msmsgs.exe

O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - D:\WINDOWS\System32\hpA420.tmp (file missing)

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)

O4 - HKLM\..\Run: [RegSvr32] D:\WINDOWS\System32\msmsgs.exe



Double-click on Killbox.exe to run it. Now put a tick by Standard File Kill. In the Full Path of File to Delete box, copy and paste each of the following lines one at a time then click on the button that has the red circle with the X in the middle after you enter each file. It will ask for confirmation to delete the file. Click Yes. Continue with that same procedure until you have copied and pasted all of these in the Paste Full Path of File to Delete box.


D:\WINDOWS\System32\hpA420.tmp

D:\WINDOWS\System32\msmsgs.exe


Note: It is possible that Killbox will tell you that one or more files do not exist. If that happens, just continue on with all the files. Be sure not to miss any.

Exit the Killbox.


Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.

Wait for the tool to complete and disk cleanup to finish.


* Run Ewido:
  • Click on scanner
  • Click Complete System Scan and the scan will begin.
  • During the scan it will prompt you to clean files, click OK
  • When the scan is finished, look at the bottom of the screen and click the Save report button.
  • Save the report to your desktop

Start CCleaner and click Run Cleaner


Go to Control Panel – Internet Options. Click on the Programstab then click the Reset Web Settings button. Click Apply then OK.


Next go to Control Panel – Display. Click on the Desktop tab then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see an entry checked called something like Security info or similar. If it is there, select that entry and click the Delete button. Click OK then Apply and OK.


Restart back into Windows normally now.


Run ActiveScan online virus scan here

When the scan is finished, have it delete anything that it cannot clean. Make a note of the file location of anything that cannot be deleted so you can delete it yourself. - Save the results from the scan!

Post a new HiJackThis log along with the results from ActiveScan and the Ewido scan
 

O-JayUK

Thread Starter
Joined
Jul 15, 2005
Messages
3
I have carried everything out as advised and these are my results:

Ewido Scan:

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 21:50:49, 15/07/2005
+ Report-Checksum: B9B354FD

+ Scan result:

C:\System Volume Information\_restore{7055DC2D-D237-4792-883C-BD70AA930DF4}\RP76\A0026065.exe/Sponsor.exe -> TrojanDownloader.Swizzor.bt : Cleaned with backup
C:\System Volume Information\_restore{7055DC2D-D237-4792-883C-BD70AA930DF4}\RP76\A0026066.EXE -> Dialer.Generic : Cleaned with backup
C:\System Volume Information\_restore{7055DC2D-D237-4792-883C-BD70AA930DF4}\RP76\A0026067.exe -> Dialer.Generic : Cleaned with backup
D:\!Submit\msmsgs.exe -> TrojanDownloader.Zlob.w : Cleaned with backup
D:\Documents and Settings\GLENN\Desktop\hijackthis\backups\backup-20050715-210532-692.dll -> Trojan.Puper.m : Cleaned with backup
D:\RECYCLER\NPROTECT\00039123.SO -> TrojanDownloader.Small.bce : Cleaned with backup
D:\RECYCLER\NPROTECT\00694152.so -> Heuristic.Win32.Hijacker1 : Cleaned with backup
D:\RECYCLER\NPROTECT\00699953.SO -> TrojanDownloader.Small.bce : Cleaned with backup
D:\RECYCLER\NPROTECT\00847143.so -> Heuristic.Win32.Hijacker1 : Cleaned with backup
D:\RECYCLER\NPROTECT\00855375.SO -> TrojanDownloader.Small.bce : Cleaned with backup


::Report End

ActiveScan Report:


Incident Status Location

Adware:adware/savenow No disinfected HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\MAGNET
Adware:adware/brilliantdigitalNo disinfected HKEY_CLASSES_ROOT\Interface\{48E59292-9880-11CF-9754-00AA00C00908}
Virus:Trojan Horse Disinfected C:\WINDOWS\TEMP\jlio.bat
Hijack This Report

Logfile of HijackThis v1.99.1
Scan saved at 11:59:04, on 16/07/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Sygate\SPF\smc.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\ewido\security suite\ewidoctrl.exe
D:\Program Files\ewido\security suite\ewidoguard.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
D:\WINDOWS\System32\ctfmon.exe
D:\Program Files\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
D:\Program Files\Mozilla Firefox\firefox.exe
D:\WINDOWS\System32\devldr32.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Documents and Settings\GLENN\Desktop\hijackthis\HijackThis.exe

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] D:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] D:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [Advanced Tools Check] D:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [SmcService] D:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msnmsgr] "D:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1114981377129
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Bankshot.cab31267.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: ewido security suite control - ewido networks - D:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - D:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - D:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - D:\Program Files\Sygate\SPF\smc.exe

Thanks again for your help, sorry I couldn't get back any sooner but I had to leave my pc running over night while activescan was running.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
119,112
Your log looks good. How's everything running?
 

O-JayUK

Thread Starter
Joined
Jul 15, 2005
Messages
3
Great, the browser hijacker and desktop hijacker appear to have left which is wonderful. Thankyou so much for your help, you saved me having to do alot of tedious backing up and re-formatting which is the route ive usully taken when confronted with nusiance spyware/viruses.

Just out of curiousity is there any tutorials on how to recognize whats good/bad in the registry or do you just simply learn from experience.

Oh and thanks again :D
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
119,112
There are tutorials regarding the entries in HijackThis but a lot of it comes from experience and tons of research.

http://www.spywareinfo.com/~merijn/htlogtutorial.html

IMPORTANT!: You should go here and install all "Critical Updates and Service Pack1” (hold off on SP2 for the time being). This will patch numerous security holes in IE and Windows. Otherwise, you are leaving your computer open and vulnerable.

Now you should turn system restore off to flush out all previous system restore points, then turn it back on and create a new restore point:

To turn off system restore, on the Desktop, right click on My Computer and click on Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply and then click OK.

Restart your computer, turn System Restore back on and create a restore point.

To create a new restore point, click on Start – All Programs – Accessories – System Tools and then select System Restore.

In the System Restore wizard, select Create a restore point and click the Next button.

Type a name for your new restore point then click on Create.


I also recommend downloading SPYWAREBLASTER & SPYWAREGUARD for added protection.

Read here for info on how to tighten your security.



Delete your temporary files:

In safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit - Select All then Edit - Delete to delete the entire contents of the Temp folder.

Go to Start - Run and type %temp% in the Run box. The Temp folder will open. Click Edit - Select All then Edit - Delete to delete the entire contents of the Temp folder.

Finally go to Control Panel - Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.

Empty the recycle bin.
 
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