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please help my computer cannot access the internet

Discussion in 'Virus & Other Malware Removal' started by jb1276, Sep 27, 2008.

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  1. jb1276

    jb1276 Thread Starter

    Joined:
    Sep 27, 2008
    Messages:
    2
    i cannot access the net and i got this antivirus xp thing i can't get rid of any help will be greatly appreciated

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 6:06:22 PM, on 9/27/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\arservice.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\ehome\RMSvc.exe
    C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exe
    C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\ehome\ehtray.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\WINDOWS\ARPWRMSG.EXE
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\DISC\DISCover.exe
    C:\Program Files\DISC\DiscUpdateMgr.exe
    C:\Program Files\Sonic\DigitalMedia Plus\DigitalMedia Archive\DMAScheduler.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe
    C:\Program Files\DISC\DiscGui.exe
    C:\Program Files\NETGEAR\WG311TSU\Utility\Gear311T.exe
    C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
    C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatchTray.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\1031i.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\ehome\RMSysTry.exe
    C:\WINDOWS\system32\pphcc63j0epsq.exe
    C:\Program Files\Common Files\Roxio Shared\SharedCOM8\CPSHelpRunner.exe
    C:\Program Files\DISC\DiscStreamHub.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
    c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    C:\HP\KBD\KBD.EXE
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.1.8.30.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O2 - BHO: HpWebHelper - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\WebHelper.dll
    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
    O4 - HKLM\..\Run: [DISCover] C:\Program Files\DISC\DISCover.exe
    O4 - HKLM\..\Run: [DiscUpdateManager] C:\Program Files\DISC\DiscUpdateMgr.exe
    O4 - HKLM\..\Run: [DMAScheduler] c:\Program Files\Sonic\DigitalMedia Plus\DigitalMedia Archive\DMAScheduler.exe
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
    O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
    O4 - HKLM\..\Run: [AS00_Gear311T] C:\Program Files\NETGEAR\WG311TSU\Utility\Gear311T.exe -hide
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
    O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatchTray.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [lphcc63j0epsq] C:\WINDOWS\system32\lphcc63j0epsq.exe
    O4 - HKLM\..\Run: [SMrhc963j0epsq] C:\Program Files\rhc963j0epsq\rhc963j0epsq.exe
    O4 - HKLM\..\Run: [C:\WINDOWS\system32\kdndu.exe] C:\WINDOWS\system32\kdndu.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [IEUpdate] C:\WINDOWS\system32\1031i.exe
    O4 - HKLM\..\RunServices: [IEUpdate] C:\WINDOWS\system32\1031i.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
    O4 - HKCU\..\Run: [AnyDVD] C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [IEUpdate] C:\WINDOWS\system32\1031i.exe
    O4 - HKCU\..\RunServices: [IEUpdate] C:\WINDOWS\system32\1031i.exe
    O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
    O4 - Global Startup: Extender Resource Monitor.lnk = C:\WINDOWS\ehome\RMSysTry.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
    O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
    O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
    O9 - Extra button: BitComet Search - {461CC20B-FB6E-4f16-8FE8-C29359DB100E} - C:\Program Files\BitComet\tools\BitCometBHO_1.1.8.30.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O21 - SSODL: gejByQyuruoB - {73BC4458-D916-EEF2-8C88-C030837424FE} - C:\WINDOWS\System32\pldh.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\ccPwdSvc.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet Security\comHost.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: LiveShare P2P Server (RoxLiveShare) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxLiveShare.exe
    O23 - Service: RoxMediaDB - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exe
    O23 - Service: RoxUpnpRenderer (RoxUPnPRenderer) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCom\RoxUpnpRenderer.exe
    O23 - Service: RoxUpnpServer - Sonic Solutions - C:\Program Files\Roxio\Easy Media Creator 8\Digital Home\RoxUpnpServer.exe
    O23 - Service: Roxio Hard Drive Watcher (RoxWatch) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    --
    End of file - 13649 bytes
     
  2. jb1276

    jb1276 Thread Starter

    Joined:
    Sep 27, 2008
    Messages:
    2
    bump please help
     
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