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Please help! My computer closes so slow when shutting down.

Discussion in 'Networking' started by geestar, Jun 6, 2012.

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  1. geestar

    geestar Thread Starter

    Joined:
    Jun 6, 2012
    Messages:
    5
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Celeron(R) M processor 1.60GHz, x86 Family 6 Model 13 Stepping 8
    Processor Count: 1
    RAM: 894 Mb
    Graphics Card: ATI RADEON XPRESS 200M Series, 128 Mb
    Hard Drives: C: Total - 38146 MB, Free - 13896 MB;
    Motherboard: TOSHIBA, Satellite L30
    Antivirus: AVG Internet Security 2012, Updated: Yes, On-Demand Scanner: Enabled

    Please help. I had deleted so many programs already, ran a ccleaner (which solved some of my problems) but still when I shuts down it takes a very long time :(. Can you help me find the problem? Any help will be much appreciated.
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,695
    Generally that's indicative of some application having a hold on the registry which takes a while to be released so the machine can shut down. There's an application that can be installed to release the registry but let's see if that's the issue.

    Please go to Start - Run - type in eventvwr.msc to open the event viewer. Look under "Application" for recent events with a yellow warning shown with the source being "Userenv". Let me know if you see any of those listed there.
     
  3. geestar

    geestar Thread Starter

    Joined:
    Jun 6, 2012
    Messages:
    5
    Thank you so much for your quick reply. Yes, I indeed found a yellow warning and a lot of errors marked with red x. I have copied and pasted here below.

    Warning 6/7/2012 12:55:09 AM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 6/7/2012 12:54:56 AM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 6/7/2012 12:53:11 AM EventSystem (50) 4609 N/A YOUR-891BF961F5
    Error 6/4/2012 6:37:20 PM EventSystem (50) 4609 N/A YOUR-891BF961F5
    Error 6/4/2012 6:37:15 PM EventSystem (50) 4609 N/A YOUR-891BF961F5
    Warning 6/1/2012 11:52:36 AM MsiInstaller None 1015 SAEED YOUR-891BF961F5
    Warning 6/1/2012 11:52:10 AM MsiInstaller None 1015 SAEED YOUR-891BF961F5
    Warning 6/1/2012 11:47:42 AM MsiInstaller None 1015 SAEED YOUR-891BF961F5
    Warning 6/1/2012 11:47:09 AM MsiInstaller None 1015 SAEED YOUR-891BF961F5
    Warning 6/1/2012 11:45:26 AM MsiInstaller None 1015 SAEED YOUR-891BF961F5
    Warning 5/25/2012 6:08:07 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/25/2012 6:07:18 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Warning 5/25/2012 12:53:23 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/25/2012 12:53:05 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 5/25/2012 11:07:23 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 5/25/2012 11:07:23 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 5/16/2012 10:34:38 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 5/16/2012 10:34:37 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 5/15/2012 11:51:18 PM EventSystem (50) 4609 N/A YOUR-891BF961F5
    Warning 5/15/2012 11:50:52 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/15/2012 11:50:37 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 5/15/2012 11:50:22 PM EventSystem (50) 4609 N/A YOUR-891BF961F5
    Error 5/15/2012 9:46:32 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 5/13/2012 3:10:56 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:35:08 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:35:08 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:35:08 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:35:08 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:25:20 PM ASP.NET 2.0.50727.0 Setup 1020 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:18:07 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:18:07 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:18:07 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:18:06 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Error 5/12/2012 2:30:11 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 5/11/2012 9:01:34 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 5/9/2012 9:56:07 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 5/9/2012 9:56:07 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 5/7/2012 1:13:19 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 5/6/2012 1:15:23 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 5/4/2012 2:42:51 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/2/2012 11:41:32 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/2/2012 11:41:15 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Warning 5/1/2012 10:08:47 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/1/2012 10:08:27 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 5/1/2012 8:21:52 PM EventSystem (50) 4609 N/A YOUR-891BF961F5
    Warning 5/1/2012 8:21:28 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/1/2012 8:21:13 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 5/1/2012 8:19:29 PM EventSystem (50) 4609 N/A YOUR-891BF961F5
    Warning 5/1/2012 7:47:03 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/1/2012 7:46:44 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 4/30/2012 9:22:04 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 4/30/2012 9:22:04 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 4/30/2012 8:11:21 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 4/30/2012 8:05:57 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Error 4/29/2012 8:01:27 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/29/2012 2:05:27 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 4/28/2012 8:06:03 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 4/28/2012 8:05:45 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 4/27/2012 1:11:46 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 4/27/2012 1:02:58 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 4/27/2012 1:02:07 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 4/26/2012 1:49:51 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/24/2012 6:55:22 PM ESENT General 485 N/A YOUR-891BF961F5
    Error 4/24/2012 9:45:02 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/17/2012 6:01:42 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/16/2012 1:51:44 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 4/14/2012 4:47:53 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Error 4/13/2012 10:58:59 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/12/2012 8:51:33 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 4/12/2012 4:16:22 AM ASP.NET 2.0.50727.0 Setup 1020 N/A YOUR-891BF961F5
    Error 4/11/2012 6:04:50 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/11/2012 2:30:20 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/10/2012 7:55:10 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/10/2012 6:34:53 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/8/2012 6:18:04 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/6/2012 10:49:16 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 4/6/2012 10:49:16 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 4/4/2012 11:28:12 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/4/2012 8:55:47 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/2/2012 2:15:00 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/2/2012 1:15:52 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/1/2012 7:57:00 PM PerfNet None 2006 N/A YOUR-891BF961F5
    Error 4/1/2012 7:57:00 PM PerfNet None 2005 N/A YOUR-891BF961F5
    Error 3/31/2012 7:54:32 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/28/2012 1:16:10 PM PerfNet None 2006 N/A YOUR-891BF961F5
    Error 3/28/2012 1:16:10 PM PerfNet None 2005 N/A YOUR-891BF961F5
    Error 3/27/2012 10:20:32 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/25/2012 1:13:00 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/24/2012 2:01:02 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 3/24/2012 2:01:02 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 3/21/2012 8:19:21 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/20/2012 1:16:40 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/20/2012 10:30:56 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/18/2012 9:37:37 PM Application Error None 1000 N/A YOUR-891BF961F5
    Error 3/18/2012 9:35:39 PM Application Error None 1000 N/A YOUR-891BF961F5
    Error 3/17/2012 9:22:51 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/17/2012 7:19:20 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/16/2012 9:14:11 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 3/15/2012 6:15:33 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Error 3/14/2012 8:26:55 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/12/2012 7:04:42 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 3/12/2012 1:57:21 AM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Error 3/11/2012 7:07:52 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/11/2012 7:06:47 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 3/11/2012 7:04:27 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Error 3/11/2012 11:42:18 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/9/2012 5:19:06 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/7/2012 1:42:19 PM Application Error None 1000 N/A YOUR-891BF961F5
    Error 3/5/2012 1:23:49 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/4/2012 1:11:52 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/3/2012 9:11:16 AM PerfNet None 2006 N/A YOUR-891BF961F5
    Error 3/3/2012 9:11:16 AM PerfNet None 2005 N/A YOUR-891BF961F5
    Error 3/1/2012 12:42:50 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 3/1/2012 12:42:49 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 3/1/2012 12:41:22 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 3/1/2012 12:41:22 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 2/28/2012 1:51:25 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 2/27/2012 9:38:37 PM Application Error None 1000 N/A YOUR-891BF961F5
    Error 2/27/2012 1:59:44 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 2/27/2012 9:10:38 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 2/26/2012 5:20:54 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 2/24/2012 10:23:55 PM Application Error None 1000 N/A YOUR-891BF961F5
    Error 2/23/2012 1:44:47 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 2/19/2012 2:05:24 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 2/17/2012 9:23:33 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 2/16/2012 2:06:21 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 2/15/2012 11:49:12 PM ASP.NET 2.0.50727.0 Setup 1020 N/A YOUR-891BF961F5
    Error 2/15/2012 6:08:58 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 2/15/2012 2:49:27 PM PerfNet None 2004 N/A YOUR-891BF961F5

    So this is what causes the problem. Please let me know how to fix it. Every time I shut down the computer I felt like my computer is in the verge of crushing.
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,695
    There is an error that occurs just before the userenv warning that I'd like to see the details of please. It's this one:

    Error 6/7/2012 12:53:11 AM EventSystem (50) 4609 N/A YOUR-891BF961F5

    Please do the following to post the details of that specific error:

    Double-click the error to open it up and then click on the icon that looks like two pieces of paper. This will copy the full error to the clipboard but you won't actually see anything happen. Then "paste" the error into a reply here please. If we can eliminate this error then possibly the utility I will have you download to release the registry may not be needed.

    Nevertheless, I'm posting the instructions to install the Microsoft User Profile Hive Cleanup utility in case you prefer not to wait. It will install a service that you will see in the running processes that clears the registry safely on shutdown when these types of problesm occur. Here is the download link.

    http://www.microsoft.com/en-us/download/details.aspx?id=6676

    Please reboot the machine after installing the above.
     
  5. geestar

    geestar Thread Starter

    Joined:
    Jun 6, 2012
    Messages:
    5
    Hi. Here are the details of the Error 6/7/2012 12:53:11 AM EventSystem (50) 4609 N/A YOUR-891BF961F5:


    Event Type: Error
    Event Source: EventSystem
    Event Category: (50)
    Event ID: 4609
    Date: 6/7/2012
    Time: 12:53:11 AM
    User: N/A
    Computer: YOUR-891BF961F5
    Description:
    The COM+ Event System detected a bad return code during its internal processing. HRESULT was 800706BA from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    I will download the Microsoft User Profile Hive Cleanup utility as per your instruction and will post a reply here after installing and rebooting my computer. Thanks a lot.
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,695
    OK. Please do that and then reboot and run it for a day or so. Then report back with a list of errors again from the Event Viewer as you did in post no. 3 (just the summary) so I can see if some of those are resolved and let me know if the shutdown problem has been fixed.
     
  7. geestar

    geestar Thread Starter

    Joined:
    Jun 6, 2012
    Messages:
    5
    Hi Cookiegal, back now to report after doing the above suggestions. Below are the new list of errors and warnings from the evenvwr after installing the cleanup utility and many tries of turning the computer on and off:

    Type Date Time Source Category Event User Computer
    Warning 6/10/2012 9:54:16 PM EventSystem (54) 4353 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:54:16 PM EventSystem (52) 4356 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:52:16 PM EventSystem (54) 4353 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:52:16 PM EventSystem (52) 4356 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:50:16 PM EventSystem (54) 4353 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:50:16 PM EventSystem (52) 4356 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:48:16 PM EventSystem (54) 4353 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:48:16 PM EventSystem (52) 4356 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:46:16 PM EventSystem (54) 4353 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:46:16 PM EventSystem (52) 4356 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:44:16 PM EventSystem (54) 4353 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:44:16 PM EventSystem (52) 4356 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:42:16 PM EventSystem (54) 4353 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:42:16 PM EventSystem (52) 4356 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:40:16 PM EventSystem (54) 4353 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:40:16 PM EventSystem (52) 4356 N/A YOUR-891BF961F5
    Error 6/9/2012 7:11:07 PM Application Error (100) 1000 N/A YOUR-891BF961F5
    Warning 6/7/2012 12:55:09 AM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 6/7/2012 12:54:56 AM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 6/7/2012 12:53:11 AM EventSystem (50) 4609 N/A YOUR-891BF961F5
    Error 6/4/2012 6:37:20 PM EventSystem (50) 4609 N/A YOUR-891BF961F5
    Error 6/4/2012 6:37:15 PM EventSystem (50) 4609 N/A YOUR-891BF961F5
    Warning 6/1/2012 11:52:36 AM MsiInstaller None 1015 SAEED YOUR-891BF961F5
    Warning 6/1/2012 11:52:10 AM MsiInstaller None 1015 SAEED YOUR-891BF961F5
    Warning 6/1/2012 11:47:42 AM MsiInstaller None 1015 SAEED YOUR-891BF961F5
    Warning 6/1/2012 11:47:09 AM MsiInstaller None 1015 SAEED YOUR-891BF961F5
    Warning 6/1/2012 11:45:26 AM MsiInstaller None 1015 SAEED YOUR-891BF961F5
    Warning 5/25/2012 6:08:07 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/25/2012 6:07:18 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Warning 5/25/2012 12:53:23 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/25/2012 12:53:05 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 5/25/2012 11:07:23 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 5/25/2012 11:07:23 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 5/16/2012 10:34:38 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 5/16/2012 10:34:37 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 5/15/2012 11:51:18 PM EventSystem (50) 4609 N/A YOUR-891BF961F5
    Warning 5/15/2012 11:50:52 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/15/2012 11:50:37 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 5/15/2012 11:50:22 PM EventSystem (50) 4609 N/A YOUR-891BF961F5
    Error 5/15/2012 9:46:32 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 5/13/2012 3:10:56 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:35:08 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:35:08 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:35:08 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:35:08 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:25:20 PM ASP.NET 2.0.50727.0 Setup 1020 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:18:07 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:18:07 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:18:07 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Warning 5/12/2012 5:18:06 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A YOUR-891BF961F5
    Error 5/12/2012 2:30:11 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 5/11/2012 9:01:34 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 5/9/2012 9:56:07 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 5/9/2012 9:56:07 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 5/7/2012 1:13:19 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 5/6/2012 1:15:23 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 5/4/2012 2:42:51 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/2/2012 11:41:32 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/2/2012 11:41:15 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Warning 5/1/2012 10:08:47 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/1/2012 10:08:27 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 5/1/2012 8:21:52 PM EventSystem (50) 4609 N/A YOUR-891BF961F5
    Warning 5/1/2012 8:21:28 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/1/2012 8:21:13 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 5/1/2012 8:19:29 PM EventSystem (50) 4609 N/A YOUR-891BF961F5
    Warning 5/1/2012 7:47:03 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 5/1/2012 7:46:44 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 4/30/2012 9:22:04 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 4/30/2012 9:22:04 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 4/30/2012 8:11:21 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 4/30/2012 8:05:57 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Error 4/29/2012 8:01:27 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/29/2012 2:05:27 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 4/28/2012 8:06:03 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 4/28/2012 8:05:45 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 4/27/2012 1:11:46 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 4/27/2012 1:02:58 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Warning 4/27/2012 1:02:07 PM Userenv None 1524 SAEED YOUR-891BF961F5
    Error 4/26/2012 1:49:51 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/24/2012 6:55:22 PM ESENT General 485 N/A YOUR-891BF961F5
    Error 4/24/2012 9:45:02 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/17/2012 6:01:42 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/16/2012 1:51:44 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 4/14/2012 4:47:53 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Error 4/13/2012 10:58:59 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/12/2012 8:51:33 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 4/12/2012 4:16:22 AM ASP.NET 2.0.50727.0 Setup 1020 N/A YOUR-891BF961F5
    Error 4/11/2012 6:04:50 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/11/2012 2:30:20 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/10/2012 7:55:10 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/10/2012 6:34:53 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/8/2012 6:18:04 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/6/2012 10:49:16 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 4/6/2012 10:49:16 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 4/4/2012 11:28:12 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/4/2012 8:55:47 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/2/2012 2:15:00 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/2/2012 1:15:52 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 4/1/2012 7:57:00 PM PerfNet None 2006 N/A YOUR-891BF961F5
    Error 4/1/2012 7:57:00 PM PerfNet None 2005 N/A YOUR-891BF961F5
    Error 3/31/2012 7:54:32 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/28/2012 1:16:10 PM PerfNet None 2006 N/A YOUR-891BF961F5
    Error 3/28/2012 1:16:10 PM PerfNet None 2005 N/A YOUR-891BF961F5
    Error 3/27/2012 10:20:32 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/25/2012 1:13:00 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/24/2012 2:01:02 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 3/24/2012 2:01:02 PM crypt32 None 8 N/A YOUR-891BF961F5
    Error 3/21/2012 8:19:21 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/20/2012 1:16:40 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/20/2012 10:30:56 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/18/2012 9:37:37 PM Application Error None 1000 N/A YOUR-891BF961F5
    Error 3/18/2012 9:35:39 PM Application Error None 1000 N/A YOUR-891BF961F5
    Error 3/17/2012 9:22:51 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/17/2012 7:19:20 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/16/2012 9:14:11 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 3/15/2012 6:15:33 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Error 3/14/2012 8:26:55 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/12/2012 7:04:42 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 3/12/2012 1:57:21 AM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Error 3/11/2012 7:07:52 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/11/2012 7:06:47 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Warning 3/11/2012 7:04:27 PM Userenv None 1517 SYSTEM YOUR-891BF961F5
    Error 3/11/2012 11:42:18 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/9/2012 5:19:06 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/7/2012 1:42:19 PM Application Error None 1000 N/A YOUR-891BF961F5
    Error 3/5/2012 1:23:49 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/4/2012 1:11:52 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 3/3/2012 9:11:16 AM PerfNet None 2006 N/A YOUR-891BF961F5
    Error 3/3/2012 9:11:16 AM PerfNet None 2005 N/A YOUR-891BF961F5
    Error 3/1/2012 12:42:50 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 3/1/2012 12:42:49 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 3/1/2012 12:41:22 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 3/1/2012 12:41:22 AM crypt32 None 8 N/A YOUR-891BF961F5
    Error 2/28/2012 1:51:25 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 2/27/2012 9:38:37 PM Application Error None 1000 N/A YOUR-891BF961F5
    Error 2/27/2012 1:59:44 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 2/27/2012 9:10:38 AM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 2/26/2012 5:20:54 PM PerfNet None 2004 N/A YOUR-891BF961F5
    Error 2/24/2012 10:23:55 PM Application Error None 1000 N/A YOUR-891BF961F5
    Error 2/23/2012 1:44:47 PM PerfNet None 2004 N/A YOUR-891BF961F5


    The shutting down problem still persists. The funny thing is it does alternately like ... It would shut down easily the first try and when I turned it back again and shut off the second time it would hanged and wont shut down unless I pulled the plug off from the power. I did tried to leave it hanged and went to sleep to see if it will shut down in a few hours but when I checked it the next morning, the screen still shows where It hanged. So I have to force it to shut down, cut the power source and let the battery ran out. So frustrating.
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,695
    Would you please open up each of these warnings and post the full message (just one example of each of these from June 10th):

    Warning 6/10/2012 9:54:16 PM EventSystem (54) 4353 N/A YOUR-891BF961F5
    Warning 6/10/2012 9:54:16 PM EventSystem (52) 4356 N/A YOUR-891BF961F5

    Is this a company machine?

    Is this machine networked with others?

    Are you running a server of some sort?
     
  9. geestar

    geestar Thread Starter

    Joined:
    Jun 6, 2012
    Messages:
    5
    Here are the full message for the 2 warnings:

    Event Type: Warning
    Event Source: EventSystem
    Event Category: (54)
    Event ID: 4353
    Date: 6/10/2012
    Time: 9:54:16 PM
    User: N/A
    Computer: YOUR-891BF961F5
    Description:
    The COM+ Event System attempted to fire the EventObjectChange::ChangedSubscription event but received a bad return code. HRESULT was 80040201.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    Event Type: Warning
    Event Source: EventSystem
    Event Category: (52)
    Event ID: 4356
    Date: 6/10/2012
    Time: 9:54:16 PM
    User: N/A
    Computer: YOUR-891BF961F5
    Description:
    The COM+ Event System failed to create an instance of the subscriber partition:{41E90F3E-56C1-4633-81C3-6E8BAC8BDD70}!new:{D3938AB0-5B9D-11D1-8DD2-00AA004ABD5E}. CoGetObject returned HRESULT 80080005.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    And yes this machine was a company machine but I am using it now personally at home. I just notice that after I installed an AVG free antivirus and internet security trial version, it changes my internet connection into small home and office network. Having notice that, I stopped the internet security trial version and use only its free antivirus application. But still my network connection did not change. I suspect this might be the cause of the problem. Am I correct or are there anymore reason to it? And if it is, how can I return it into its original connection?
     
  10. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,695
    I believe that is the problem and since this is not my area of expertise, I've moved this over to the Networking forum.
     
  11. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,957
    you talked in the first posts about a shutdown problem , has that now changed to also include a newtworking issue
    that would enable you to share files , media player with other members on the network

    I would remove AVG as that causes some issues on networking - see removal tool below
    what security suites are you using for firewal / antivirus on the PC
    As its been a company machine did already have a secuirty suite on?

    can we see an ipconfig /all - if wireless also the xirrus screen shot
    and the three ping tests - see all below

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.


    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/
    ------------------------------------------------------------------------

    AVG Removal Tools
    http://www.avg.com/gb-en/utilities
     
  12. xenosaga01

    xenosaga01

    Joined:
    Aug 7, 2010
    Messages:
    42
    If it was a company computer, then the first thing you should have done was a full format and reinstall of the OS....
     
  13. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    67,537
    well, if it was a company computer, we'd just let the company fix it. We generally don't get involved with company machines....
     
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