Please help my Norton screwed up and I can't get anywhere online

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kkproulx

Thread Starter
Joined
May 5, 2004
Messages
142
Yesterday I sent you all a message stating that my internet was just hooked up through cable on Tuesday and I was having problems. I sent you my log and I think my husband got on the computer and did something with that log (but, of course, denies it). I can get into any home page but then when I have to log in to that page to access information (ie. bank, etc.) it says that the page will not be displayed. My Norton says that I need to uninstall and reinstall it due to some license issue, but it won't let me do that either. Here's my log and hopefully you can tell me something to do to fix this issue as soon as possible:

Logfile of HijackThis v1.99.1
Scan saved at 8:04:49 AM, on 7/2/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
\?\C:\WINDOWS\system32\WBEM\WMIADAP.EXE
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
 
Joined
Jul 29, 1999
Messages
1,150
Have you tried contacting Symantec for help? Or, used their knowledge base? My personal option would be to get rid of Norton completely (completely uninstall it using their "special instructions"), and use one of the free AV's like AVG. I got so fed up with Norton that I recently dropped it after five years and have been glad that I did. They are no longer very customer-oriented, it seems. Sorry I can't be of more help.
 

kkproulx

Thread Starter
Joined
May 5, 2004
Messages
142
I can't uninstall Norton, it won't let me.....plus when I try to get to the page for help I can't get there either. I'm stuck!
 
Joined
Jul 29, 1999
Messages
1,150
Have you tried System Restore? Find a point prior to the problem date and restore - then uninstall Norton?
 

Kenny94

Banned
Joined
Dec 16, 2004
Messages
2,026
If the above doesn't work for U. Frist reinstall the software you're trying to uninstall. No that wasn't a typo error . When you reinstall the software, you usually reinstall the uninstall part of it too with one that works. If this doesn't work. Do a start, find, files and look up all files pertaining to Norton and Symantec When you are done scanning, delete all entries. Then reinstall Norton.
 
Joined
Jan 28, 2004
Messages
2,187
Use this site's Advanced search tool to get the relevant threads on deleting Norton's thoroughly, some threads will have links to direct uninstall tools for trace Nortons file remnants.
 

kkproulx

Thread Starter
Joined
May 5, 2004
Messages
142
thank you! I got it uninstalled. I guess I won't use Norton anymore, now my computer is working fine with it uninstalled! Thanks for your help! (y)
 

amateur

Malware Specialist
Joined
Nov 6, 2004
Messages
520
kkproulx said:
thank you! I got it uninstalled. I guess I won't use Norton anymore, now my computer is working fine with it uninstalled! Thanks for your help! (y)

I am glad that your computer is working fine without Norton. However, make sure that you have a good antivirus program installed. Otherwise, you'll be back in this forum in no time. :)
 
Joined
Jul 29, 1999
Messages
1,150
Just curious - what worked for you to get Norton uninstalled? You might try AVG or Avast - both are free anti-virus programs - I have used AVG for about a year now and am well satisfied with it.
 

amateur

Malware Specialist
Joined
Nov 6, 2004
Messages
520
John Burns said:
Just curious - what worked for you to get Norton uninstalled? You might try AVG or Avast - both are free anti-virus programs - I have used AVG for about a year now and am well satisfied with it.

Here is a sure way to total removal of Norton AntiVirus, Norton Internet Security, Norton AntiSpam, and Norton Personal Firewall versions 2004 and 2005 :
Use SymNRT.exe

1. Close all open programs.
2. Click the following link to begin the download for SymNRT.exe, and then click Save:

here
3. Change the location in the Save in field to Desktop, and then click Save.
4. If prompted, click Close when the download completes.
5. On your desktop, double-click SymNRT.exe, and then follow the on-screen instructions.
6. Restart, if prompted.
7. On your desktop, right-click SymNRT.exe, and then click Delete.
8. Click Yes to confirm the deletion.
 

kkproulx

Thread Starter
Joined
May 5, 2004
Messages
142
I used the link that NYOB sent me:

Can you get to here ...
http://service1.symantec.com/SUPPOR...5&osv=&osv_lvl=

it was great and worked!

What does everyone use out there for an antivirus? I loved Norton, until this happened. I think the problem is Windows has a firewall and then this comcast (my ISP through cable) has a firewall and I had the Norton up with their firewall. My computer was just confused as to which it was supposed to use. Does that sound right?

Are these free antivirus softwares trials or can you use them indefinately?

Thanks for all of your help! :)

Kim
 

Noyb

Trusted Advisor
Spam Fighter
Joined
May 25, 2005
Messages
21,029
First Name
Jay
The Free AVG is indefinitely Free.

I know many who swear by it. I tried it several years ago and got a little nervous when I read the fine print that said something to the effect …” It does not check incoming email, but rest assured I was protected.”

I hate Norton, it can be a real pain in the posterior extremities, and they screwed me outa a deserved rebate.

But the firewall save me once when I came under constant Trojan attack (every 20 seconds). The logs enabled me to backtrack and get it shut down.

So far, Norton hasn’t caused any problems I haven’t been able to fix and I figure its worth the effort for the terrorist protection.

I just disable all other forms of protection. Maybe when my subscription runs out – I’ll try something else.

I wonder if Norton is reading all this dissatisfaction.

This is just my opinion and not that of the staff n management of this forum.

Yea, though I walk through the valley of the shadow of death, I will fear no evil:
For I have my Data backed up and have the Windows recovery CDs.

Have a nice day.
Jay
 
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