please help serious trouble here

i have scanned my computer with trends online scanner since my norton av keeps shutting down to find that i have

optixpro.13 & bionet.403 on my computer

i am also posting my ht log can anyone help me with this ?.

Scan saved at 17:02:59, on 05/04/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\windows\system32\taskmark\tsk\RegChecker.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\zHotkey.exe
C:\PROGRA~1\PHILIP~1\VProperty.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\PopUp Killer\popupkiller.EXE
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\dumprep32.exe
C:\Program Files\Naviscope\naviscope.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
c:\windows\system32\msiexec16.exe
C:\Documents and Settings\Elizabeth Summers\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msn.co.uk
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:81
O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2A3C64AE6939} - C:\WINDOWS\bi.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [BlubsterSupport] javaw -cp "C:\Program Files\BlubsterSupport\System\Code" Main lp: "C:\Program Files\BlubsterSupport"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [PopUpKiller] C:\Program Files\PopUp Killer\popupkiller.EXE
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Belt] C:\WINDOWS\Belt.exe
O4 - HKLM\..\Run: [ToUcamVProperty] C:\PROGRA~1\PHILIP~1\VProperty.exe
O4 - HKLM\..\Run: [GLSetIT32] c:\windows\system32\msiexec16.exe
O4 - HKLM\..\Run: [System.exe] dumprep32.exe
O4 - HKLM\..\RunServices: [GLSetIT32] c:\windows\system32\msiexec16.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [GreatDownloads] rundll32.exe C:\WINDOWS\System32\MSA64CHK.dll,DllMostrar Matrix_HTML:GreatDownloads:t
O4 - HKCU\..\Run: [NiceMP3] rundll32.exe C:\WINDOWS\System32\MSA64CHK.dll,DllMostrar Matrix_HTML:NiceMP3:t
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [System.exe] dumprep32.exe
O4 - Startup: naviscope.lnk = C:\Program Files\Naviscope\naviscope.exe
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: GreatDownloads (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Money Viewer (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.msn.co.uk
O16 - DPF: {093F9CF8-0DE1-491C-95D5-5EC257BD4CA3} - http://akamai.downloadv3.com/binaries/IA/dtc32_EN_XP.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://housecall.trendmicro-europe.com/housecall/Xscan53.cab
O16 - DPF: {88C51E90-8E9C-4C96-8A45-574D88B63FAF} (Matrix Class) - http://acceso.masminutos.com/laaplicacion.cab
O16 - DPF: {9E1089BC-1AE8-4685-8D77-6721E5C318A8} (loader2 Class) - http://217.73.66.16/comload.dll
O16 - DPF: {A0F0D762-D1DE-43AF-B70E-D87864743EB3} (NSLiteUpdateCtrl Class) - http://217.145.76.16/nslite/nslite.cab
O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} (loader Class) - http://dload.ipbill.com/del/loader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.com/download.companion.yahoo.com/dl/toolbar/yiebio5_3_16_0.cab

 

Cntrl-Alt-Delete and end task on this:msiexec16.exe
As many times as it takes....

Run hijackthis again and put a checkmark against these entries....double check
in case you miss anything....
.....then,close all browser and outlook windows and "fix checked"

O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2A3C64AE6939} - C:\WINDOWS\bi.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [BlubsterSupport] javaw -cp "C:\Program Files\BlubsterSupport\System\Code" Main lp: "C:\Program Files\BlubsterSupport"
O4 - HKLM\..\Run: [Belt] C:\WINDOWS\Belt.exe
O4 - HKLM\..\Run: [GLSetIT32] c:\windows\system32\msiexec16.exe
O4 - HKLM\..\Run: [System.exe] dumprep32.exe
O4 - HKLM\..\RunServices: [GLSetIT32] c:\windows\system32\msiexec16.exe
O4 - HKCU\..\Run: [GreatDownloads] rundll32.exe C:\WINDOWS\System32\MSA64CHK.dll,DllMostrar Matrix_HTML:GreatDownloads:t
O4 - HKCU\..\Run: [NiceMP3] rundll32.exe C:\WINDOWS\System32\MSA64CHK.dll,DllMostrar Matrix_HTML:NiceMP3:t
O16 - DPF: {88C51E90-8E9C-4C96-8A45-574D88B63FAF} (Matrix Class) - http://acceso.masminutos.com/laaplicacion.cab
O16 - DPF: {9E1089BC-1AE8-4685-8D77-6721E5C318A8} (loader2 Class) - http://217.73.66.16/comload.dll
O16 - DPF: {A0F0D762-D1DE-43AF-B70E-D87864743EB3} (NSLiteUpdateCtrl Class) - http://217.145.76.16/nslite/nslite.cab
O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} (loader Class) - http://dload.ipbill.com/del/loader.cab

Reboot into safe mode by following instructions here: http://helpdesk.its.bethel.edu/resnet/Documents/Antivirus/Safemode.html
then as some of the files or folders you need to delete may be hidden do this:
Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"

Locate and delete:
c:\windows\system32\msiexec16.exe
C:\WINDOWS\Belt.exe
C:\WINDOWS\System32\MSA64CHK.dll [if its still around]
C:\Program Files\BlubsterSupport [and any other Blubster folders]
c:\windows\system32\msiexec16.exe

Post another log after.

 

thanks for your help
here is my new log

Logfile of HijackThis v1.97.7
Scan saved at 19:04:02, on 05/04/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
c:\windows\system32\taskmark\tsk\RegChecker.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\zHotkey.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\PROGRA~1\PHILIP~1\VProperty.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\PopUp Killer\popupkiller.EXE
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Naviscope\naviscope.exe
C:\Documents and Settings\Elizabeth Summers\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msn.co.uk
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:81
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [PopUpKiller] C:\Program Files\PopUp Killer\popupkiller.EXE
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [ToUcamVProperty] C:\PROGRA~1\PHILIP~1\VProperty.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: naviscope.lnk = C:\Program Files\Naviscope\naviscope.exe
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: GreatDownloads (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Money Viewer (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.msn.co.uk
O16 - DPF: {093F9CF8-0DE1-491C-95D5-5EC257BD4CA3} - http://akamai.downloadv3.com/binaries/IA/dtc32_EN_XP.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://housecall.trendmicro-europe.com/housecall/Xscan53.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.com/download.companion.yahoo.com/dl/toolbar/yiebio5_3_16_0.cab

 

Fix this item:

O16 - DPF: {093F9CF8-0DE1-491C-95D5-5EC257BD4CA3} - http://akamai.downloadv3.com/binari...dtc32_EN_XP.cab

... it is the Instant Access Dialer

Otherwise, things look OK ... is your problem solved?

 

are there any tools to get rid of these virus infections i have ?.

bionet.403 and optixpro.13

thanks for all the help so far

 

Is there nobody who can help me with these viruses.

I now cannot access any shortcuts on my desktop, or anything from my start menu.

nor can i access most of the control panel applications.....

 

Where are you getting the virus information from? I don't see anything in your logs...

 

I just cleaned up a machine that had those exact same issues. Turned out to be SirCam virus - but disguised itself as something else (now I can't remember what) and disabled the AV protection. This person couldn't use his short cuts, sometimes even his .exe files wouldn't do a thing. Plus we couldn't get into his control panel to add/remove programs...etc. Finally had to enter the computer via DOS to look at entries.

 

these viruses were picked up by trends online scanner

but i also managed to get avg installed but it has stopped that from working now too

 

shagger,
Can you post another log. If you have these virus files are they in quarentine or system recover?

 

i am actually using a freinds computer at the moment as mine wont allow me to use any kind of exe file or just about any file now.

this has really got me stumped.......

the last logfile i posted is certainly what any new one would look like....

sorry i cant be more helpfull at the moment but i really cant do much with my computer at the moment

 

I saw a post about not being able to use exe files in XP, I'll see if I can find it...

 

I think I have managed to resolve this one for shagger.
the infections were quite bad and there were nine in total, In regards to the exe files i did a search here and found the post that cybertech was reffering to and found the solution to the fix the exe file problem so thanks for that one.

I Have asked that once they get the pc home they run another hijack this and post the logfile just so the pro's here can make sure ive got everything else gone ok.

But i think you can consider this one resolved guys (hope i dont regret saying that )

 

Neo4u, how are you involved here?

 

Erm dont know if im just taking the question the wrong way but im involved just like everyone else is because i was asked for help.

Shagger is my sister in law and it was my comp she was using to post her messages. i just had the time to look at the pc so i did and hopefully things are now resolved.