Hello,
My dad installed the software for a new ergonomic Microsoft multimedia keyboard on his computer and since restarting after installing the drivers, the monitor never receives any signal. No signal during boot, and no signal when it reaches the windows logon screen. I don't know if the keyboard drivers installation is at all related, but just in case, I have switched back to the original keyboard until I resolve the problem.
I know that the computer has booted to the windows welcome screen because the keyboard and optical mouse lights illuminate, I can toggle between num lock and caps lock. ALSO, I am able to see that my router has assigned the computer an IP address and I am able to map a network drive and access all files on the hard drive when the display-less computer is powered on.
I have tried to remote desktop into the computer, but I don't think that option is enabled on the computer. My goal was to remote desktop into the computer and attempt to update or roll back drivers for the display adapter or perhaps perform a system restore.
Again, I am not sure if the keyboard installation has anything to do with it, but it apparently happened after he installed the software for the keyboard.
Dell Optiplex SX280
Windows XP Pro
update:
I have tried two different cables. No luck.
There is only one video port to plug into. It is a DVI port on a small form factor (sff) Dell SX280; the video card is integrated into the motherboard and not a stand-alone pci or agp card.
/update
Any help or suggestions would be greatly appreciated. Thank you.
My dad installed the software for a new ergonomic Microsoft multimedia keyboard on his computer and since restarting after installing the drivers, the monitor never receives any signal. No signal during boot, and no signal when it reaches the windows logon screen. I don't know if the keyboard drivers installation is at all related, but just in case, I have switched back to the original keyboard until I resolve the problem.
I know that the computer has booted to the windows welcome screen because the keyboard and optical mouse lights illuminate, I can toggle between num lock and caps lock. ALSO, I am able to see that my router has assigned the computer an IP address and I am able to map a network drive and access all files on the hard drive when the display-less computer is powered on.
I have tried to remote desktop into the computer, but I don't think that option is enabled on the computer. My goal was to remote desktop into the computer and attempt to update or roll back drivers for the display adapter or perhaps perform a system restore.
Again, I am not sure if the keyboard installation has anything to do with it, but it apparently happened after he installed the software for the keyboard.
Dell Optiplex SX280
Windows XP Pro
update:
I have tried two different cables. No luck.
There is only one video port to plug into. It is a DVI port on a small form factor (sff) Dell SX280; the video card is integrated into the motherboard and not a stand-alone pci or agp card.
/update
Any help or suggestions would be greatly appreciated. Thank you.