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Please help! Windows 7 won't load on this laptop (factory reset doesn't help)

Discussion in 'Windows 7' started by Kerr Avon, May 25, 2015.

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  1. Kerr Avon

    Kerr Avon Thread Starter

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    I've been passed a laptop to sort out, which was full of malware, Windows (7) running slowly and occasionally crashing, the usual state of a machine used by someone clueless and apathetic about computer security. I was told I could just reformat it, as he doesn't want anything off it saving, so I tried resetting it to the factory default, which seemed to work, but when Windows booted up, it just stuck in the Windows 7 loading screen (black screen, with the four colour flag thing).

    I tried safe mode, but it also crashes/gets stuck whilst loading - the last file it lists in the loading screen is

    WINDOWS\SYSTEM32\DRIVERS\CLASSPNP.SYS

    I retried factory reset, with the same results, so I tried to install Windows 7 on to the laptop from my Windows 7 DVD, in case the factory reset image on the laptop had somehow gotten corrupt, but again Windows locks up (or goes into an infinite wait state, whatever it is), and now I can't even access factory reset, as the (non-working) install on the laptop didn't add the option, of course.

    I've tested the physical memory (MEMTEST86+) and the hard drive, and they both give no errors, and I've reset the BIOS to it's original settings (a million to one chance that that was the fault, but I tried anyway), so can anyone suggest anything, please?

    The laptop is a Samsung np305e5a-a03uk, Windows 7 64-bit, AMD A6 3420M CPU, 6GB RAM.
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    The same version and bit I presume

    If so does the install DVD recognise the windows installation and if so what does repair your computer
    startup repair
    show


    Re

    actually crashes sometimes or - hangs on that entry
     
  3. Kerr Avon

    Kerr Avon Thread Starter

    Joined:
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    I can't remember, sorry. I'll check when I get home.





    Sorry, I don't understand the distinction, what's the difference between crashes and hangs, please? I'd say 'hangs', as it seems to just stop there and do nothing (no hard drive activity, no change to the screen display, etc).
     
  4. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    Samsung NP305E5AI (NP305E5A-A03UK) Notebook

    Scroll down to Downloads & Manuals.

    Right-click on User Manual (Windows 7), then choose to save it, then choose a location to save the Win7_Manual_eng.pdf file.

    After it's been saved, use Adobe Reader or some other PDF reader to open and view it.

    Its backup/restore instructions are on pages 88 - 99.

    -----------------------------------------------------------
     
  5. Kerr Avon

    Kerr Avon Thread Starter

    Joined:
    May 15, 2009
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    Nevermind, the owner said he'd buy a new laptop, so I've given this one back to him. Thanks for all of the responses, anyway.
     
  6. flavallee

    flavallee Trusted Advisor

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    First Name:
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    You're welcome.

    ----------------------------------------------------------
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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