1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Please help! Windows stops working after update.

Discussion in 'Windows 7' started by szharz, Jan 13, 2011.

Thread Status:
Not open for further replies.
  1. szharz

    szharz Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    1
    Okay, I would first like to thank anyone who are willing to give their help on this matter, i really appreciate it.

    Okay so here is the story...

    I bought my HP envy 15 around christmas 2009.

    around year later (3 days after the warrenty ended) i dropped my computer on the floor for the first time, and the harddrive got damaged.

    i replaced the harddrive, and ever since, its been acting weird.

    I installed windows 7 from my flash drive, and entered my key from underneath my computer, and windows said it was genuine, i thought everything was gonna be just fine from there.

    around 2 weeks later, windows updater told me to restart, so i did.

    when i then afterwards tried to boot up the computer, i got a bsod. I am sorry that i cant post the detailed details about the bsod, but i dont really understand how the program works, and i dont really think i can get it.

    the bluescreen said SYSTEM_SERVICE_EXCEPTION and the error code was 0x0000003B.

    it kept giving me this bsod everytime i tried to boot, even in safe mode.

    not even the windows repair thing could fix it, not even a system restore to a WAY earlier point fixed it.

    I had no clue how to fix this, so i thought to myself, oh whatever, i installed windows 7 again, and started over.

    windows worked fine for a week.

    and now yesterday, my computer started giving me bsod on startup AGAIN, except this time slightly different.

    -the bsod was on for only like half a second, so i couldnt get a look at the error information.

    -the windows startup repair thing, didnt even want to start, i could just see the curser, nothing else.


    i then installed windows 7 again, but this time it took FOREVER, it took 1 hour to get through the process, while it had taken 10 minutes the previous time. windows was just being really slow.


    now windows is acting slightly weird on startup, sometimes it just stays at "starting windows" and sometimes it just stays at a black screen, when it does this, i just hold down the power button, and start it agian, then it works fine.

    can someone please help me with this issue? I would be so grateful.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/974474

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice