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Please Help!

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557 views 1 reply 2 participants last post by  Curie 
#1 ·
Please help. I am receiving this message when I log into my laptop. I am assuming someone was trying to access my laptop remotely. How do I deal with this?
 

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#2 ·
Hello Paramsidhu

I am Marie Curie and will gladly help you with any malware-related problems.

Please familiarize yourself with the following ground rules before you start.
  • Read my instructions thoroughly, carry out each step in the given order.
  • Do not make any changes to your system, or run any tools other than those I provided. Do not delete, fix, uninstall, or install anything unless I tell you to.
  • If you are unsure about anything or if you encounter any problems, please stop and inform me about it.
  • Stick with me until I tell you that your computer is clean. Absence of symptoms does not mean that your computer is free of malware.
  • Back up important files before we start.

--------------------------------------------------------------

Your system has an infection with a TechSupportScam malware. Please do not enter any product key or call any number. We will be removing the malware.
  • Please click on the Cmd button and type iexplore.exe. Then press Enter (Note if you are running Windows 10, you have to type microsoft-edge: instead)
  • Internet Explorer should open. Please download Malwarebytes Anti-Malware.
  • Press the Explorer button of the lock screen to navigate to the download location for mbam-setup.x.x.xxxx.exe (x represents the version #)
  • Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
  • Open Malwarebytes Anti-Malware and click Update Now.
  • Once updated, click the Settings tab, followed by Detection and Protection and tick Scan for rootkits.
  • Click the Scan tab, ensure Threat Scan is selected and click Start Scan.
  • Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards.
  • If threats are detected, click Remove Selected. If you are prompted to reboot, click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • Click Copy to Clipboard and paste the log in your next reply.
  • Restart your computer and check if the lock screen is gone.
 
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