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Please help. I am receiving this message when I log into my laptop. I am assuming someone was trying to access my laptop remotely. How do I deal with this?
I am Marie Curie and will gladly help you with any malware-related problems.
Please familiarize yourself with the following ground rules before you start.
Read my instructions thoroughly, carry out each step in the given order.
Do not make any changes to your system, or run any tools other than those I provided. Do not delete, fix, uninstall, or install anything unless I tell you to.
If you are unsure about anything or if you encounter any problems, please stop and inform me about it.
Stick with me until I tell you that your computer is clean. Absence of symptoms does not mean that your computer is free of malware.
Press the Explorer button of the lock screen to navigate to the download location for mbam-setup.x.x.xxxx.exe (x represents the version #)
Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
Open Malwarebytes Anti-Malware and click Update Now.
Once updated, click the Settings tab, followed by Detection and Protection and tick Scan for rootkits.
Click the Scan tab, ensure Threat Scan is selected and click Start Scan.
Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards.
If threats are detected, click Remove Selected. If you are prompted to reboot, click Yes.
Upon completion of the scan (or after the reboot), click the History tab.
Click Application Logs and double-click the Scan Log.
Click Copy to Clipboard and paste the log in your next reply.
Restart your computer and check if the lock screen is gone.
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