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Please help

Discussion in 'Hardware' started by Wkatydid, Apr 23, 2004.

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  1. Wkatydid

    Wkatydid Thread Starter

    Joined:
    Aug 13, 2003
    Messages:
    129
    A couple of weeks ago, I had to "repair" my computer (OS: Windows XP Home Edition), as I had corrupt or missing files in WINDOWS/SYSTEM32/CONFIG/SYSTEM. This was not the first time, and I've never before had problems doing a repair.

    However this time, I cannot get connected to the Internet. When using Compuserve, I get either of these 2 error messages:

    Remote Access Server: A device attached to the system is not functioning.

    or

    Remote Access Server: The request is not supported.

    With AT&T WorldNet, I get either of these two (similar) messages:

    Error 31: A device attached to the system is not functioning.

    or

    Error 50: The request is not supported.

    I uninstalled and re-installed Compuserve and AT&T, as well as my network adapters, and even went to so far as to install a different modem. Same thing.

    About 14 hrs after the inital repair, Norton's Antivirus found a "virus"

    Virus name: Suspicious Script
    Feature: Script Blocking
    Action Taken: Blocked
    Suspicious Action: File System Object: GetSpecialFolder

    I've run out of ideas. And truly, at this point, I don't know if this is a hardware issue, a software issue, or a result of this "virus".... and therefore, I really don't know which forum to post my question in... though it's been posted in the Windows XP forum since the 11th, with no answer.

    Can someone help?? Or even point me in the right direction??


    Thanks!!
    Wendy
     
  2. xavier57

    xavier57

    Joined:
    Oct 23, 2002
    Messages:
    192
    After Norton found the virus and it was removed... did you try to connect to the Internet after re-installing the modem?
     
  3. Wkatydid

    Wkatydid Thread Starter

    Joined:
    Aug 13, 2003
    Messages:
    129
    Yes, the "virus" was detected about 14 hrs. after I "repaired" the computer. This was over two weeks ago, so I've tried a million things (some more than once, since).

    However, upon going into the Norton's virus alerts to see if maybe I could get it to run, I saw that the antivirus had now picked up the "bloodhound.file.string" virus (Source: MSPAINT.exe) fully a week after I could no longer get online, and believe me, the first thing I did upon the "repair" was run a virus scan. So I'm not sure why it's taking so long for Norton's to detect these viruses. But in researching this particular virus, I could not find any evidence in the registry or any files left behind.

    I'm super-frustrated with it right now (thanks for answering me though.... I was losing more hope!! :cool:). I'm ready to slick the drive and start over.....!!

    And I can't find any virus that "prevents" one from going online.... since they seem to rely on going online to spread themselves.

    So I'm not sure if there is a piece of hardware in there not functioning, or a driver, or what... Everything else about the computer seems to work fine....

    I'm not even sure I'm in the correct forum for my problem, but really DO appreciate any direction at all about now. As I can't get online from home, it's dependent upon when I can get to the library, or a friend's home..

    Thanks,
    Wendy
     
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