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Please! I need help! Right click - Properties - Windows explorer has has stopped work

Discussion in 'Windows 7' started by razeredge7, Jul 9, 2015.

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  1. razeredge7

    razeredge7 Thread Starter

    Joined:
    Jul 9, 2015
    Messages:
    1
    Hi everyone, this is quite urgent and I need your help
    so, when I right click an object, and when i choose properties (be it folders, shortcuts, etc), suddenly there's a notification saying, "windows explorer has stopped working", and the cursor is very laggy as hell!
    Guys? I need your help :( I'm having this problem for over 1 week :'(
    oh yeah, Im using Windows 7 64 bit....
    Problem signature:
    Problem Event Name: BEX64
    Application Name: Explorer.EXE
    Application Version: 6.1.7600.16450
    Application Timestamp: 4aebab8d
    Fault Module Name: StackHash_0a11
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 000007ff69601a35
    Exception Code: c0000005
    Exception Data: 0000000000000008
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1057
    Additional Information 1: 0a11
    Additional Information 2: 0a11ae6c03e25c272cf57d156ecc90b9
    Additional Information 3: 990f
    Additional Information 4: 990ffe38a96b0559aeeaa9fbd308b245
     
  2. Dajash

    Dajash

    Joined:
    May 19, 2015
    Messages:
    80
    Hi,
    does the error massage appears when the explorer is closed or in use?
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,812
    First Name:
    Frank
    Is that a recent install of Windows 7 64-bit?

    Have you upgraded Windows 7 64-bit to Service Pack 1?

    What's the brand name and model name and model number of your computer?

    ----------------------------------------------------------
     
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