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please somebody help.......problems with safe mode.

Discussion in 'Windows XP' started by robwoolly, Sep 8, 2005.

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  1. robwoolly

    robwoolly Thread Starter

    Joined:
    Mar 30, 2005
    Messages:
    66
    Hi folks

    My work laptop was infected with spyware/adware. I donwloaded some programs to help remove it. The instructions that I had was to restart the pc in safe mode and the run the programs.

    I restarted the pc in safe mode via the msconfig prompt. However when the pc started up in safe mode and asked for my username and password it did not accept them? I checked typing etc and everything is fine. This leads me to believe that it is looking for the administrator username and password, is this correct?

    I tried to re-boot the pc, but now it just keeps coming back up in safe mode!!

    My question is is there anyway that I can override the safe mode option and just get the pc to boot up normally?

    Any help greatly received as currently i have a useless laptop. Before anybody suggest asking my IT guy for the password, he is based in New Zealand and is fast asleep!
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    If you chose your personal account (which should be an option if it had Administrative rights), then it is asking for your personal password. If none was created, just try hitting enter.

    If you choose the formal "Administrator" account, or that is the only one listed, then that password must be used. If none was ever created, you should be able to just hit enter.

    Waking up the NewZealand guy is preferable to any alternatives here -- which would require much more extensive effort on your part.
     
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