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"Please wait"

Discussion in 'Windows 10' started by ramsfan71, Sep 28, 2016.

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  1. ramsfan71

    ramsfan71 Thread Starter

    Joined:
    Feb 20, 2005
    Messages:
    32
    I am running a Windows 10 operating system. My father loaded a suggested windows 10 update. Afterwards his computer would "freeze" when you highlighted icons. After restart, it would continue. I went to "revert to previous build" to undo the windows 10 update. Probably not the correct way. It has now been running the "Please wait" for the past 2 days. Any suggestions on how to get back in and undo this so he does not lose any files?
     
  2. Tabvla

    Tabvla

    Joined:
    Apr 10, 2006
    Messages:
    2,554
    The only way that I know to overcome this issue is to remove the power - yes I know that is a drastic step and not one that I would normally recommend, but 2 days.... its not going to get past that point.

    If a PC : switch the power OFF.
    If a Laptop : try to switch OFF at the power button. If that does not work remove the battery.

    Personal files will not be damaged by the above. But you may find that Windows is unusable and needs to be reinstalled. If that were to happen and if this was my computer, then I would remove the hard disk; connect it to another computer via a USB connection and copy all the personal files onto either the other computer or a USB drive or similar.

    Remember..... W10 comes with File History, which must surely be the easiest, most convenient and least intrusive backup utility ever devised. If you use FH you will never again have to worry about losing personal files.

    T.
     
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