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Pls. help me remove WebSiteViewer for good

Discussion in 'Virus & Other Malware Removal' started by Bub_Chee, Jan 29, 2005.

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  1. Bub_Chee

    Bub_Chee Thread Starter

    Joined:
    Jan 29, 2005
    Messages:
    2
    Could you please help me remove WebSiteViewer for good? I can delete the associated files (126099.exe, etc....), but once I reboot, it reinstalls itself.

    Here's my Hijack This log. Thanks very much.


    Logfile of HijackThis v1.99.0
    Scan saved at 5:38:23 PM, on 1/29/2005
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\System32\ibmpmsvc.exe
    C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
    C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
    C:\WINNT\System32\Ati2evxx.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\System32\svchost.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Cisco\CSAgent\bin\CSAControl.exe
    C:\Program Files\Cisco\CSAgent\bin\leventmgr.exe
    C:\Program Files\Altiris\eXpress\NS Client\AeXNSAgent.exe
    C:\Program Files\Connected\CBRegCap.EXE
    C:\Program Files\Cisco Systems\CEPS\CEPSWatch.exe
    C:\Program Files\Connected\CBlaunch.exe
    C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    C:\Program Files\Credant\Gatekeeper\Gatekeeper.exe
    C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    C:\Program Files\Network Associates\VirusScan\mcshield.exe
    C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Dantz\Retrospect\retrorun.exe
    C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\UPHClean\uphclean.exe
    C:\WINNT\system32\Ati2evxx.exe
    C:\WINNT\AGRSMMSG.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
    C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
    C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
    C:\Program Files\Cisco Systems\Aironet Client Monitor\ACUMon.Exe
    C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
    C:\PROGRA~1\Dantz\RETROS~1\ComboButton.exe
    C:\WINNT\MXOaldr.exe
    C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
    C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
    C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINNT\System32\ctfmon.exe
    C:\Program Files\Support.com\bin\tgcmd.exe
    C:\Program Files\Cisco\CSAgent\bin\okclient.exe
    C:\Program Files\Credant\Gatekeeper\GKProbe.exe
    C:\Program Files\Connected\CBSysTray.exe
    C:\Program Files\Palm\HOTSYNC.EXE
    C:\WINNT\System32\wbem\wmiapsrv.exe
    C:\WINNT\explorer.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
    C:\Program Files\Meeting Maker\MM.EXE
    C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    D:\tmp\hijackthis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://searchmyrequest.com/sp.php
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../sbcydsl/*http://www.yahoo.com/search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../sbcydsl/*http://www.yahoo.com/search/ie.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = http://searchmyrequest.com/hp.php
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Cisco Systems, Inc.
    R3 - Default URLSearchHook is missing
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\ycomp5_5_7_0.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\ycomp5_5_7_0.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [CDDRVLTR] C:\WINNT\System32\CDDRV.EXE
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
    O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
    O4 - HKLM\..\Run: [TPKMAPMN] C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
    O4 - HKLM\..\Run: [ACUMon] "C:\Program Files\Cisco Systems\Aironet Client Monitor\ACUMon.Exe"
    O4 - HKLM\..\Run: [MaxtorCombo] "C:\PROGRA~1\Dantz\RETROS~1\ComboButton.exe"
    O4 - HKLM\..\Run: [MXO Auto Loader] C:\WINNT\MXOaldr.exe
    O4 - HKLM\..\Run: [AeXAgentLogon] "C:\Program Files\Altiris\eXpress\NS Client\AeXAgentActivate.exe" /logon
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
    O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
    O4 - HKLM\..\Run: [SchedulingAgent] mstinit.exe /firstlogon
    O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
    O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\System32\ctfmon.exe
    O4 - HKCU\..\Run: [Tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /nosystray
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - Startup: Connected TaskBar Icon.LNK = C:\Program Files\Connected\CBSysTray.exe
    O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
    O4 - Startup: winupdate21734574[1].exe
    O4 - Global Startup: Cisco Security Agent.lnk = ?
    O4 - Global Startup: GKProbe.lnk = C:\Program Files\Credant\Gatekeeper\GKProbe.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\PLUGINS\NPDocBox.dll
    O16 - DPF: Sametime Meeting Room Client ST31 - http://ecollaborate.cisco.com/sametime/stmeetingroomclient/STMeetingRoomClient.cab
    O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/mickey/us/win/QuickTimeInstaller.exe
    O16 - DPF: {50F851B0-0BBE-11D2-A237-00C04FBBD1CD} (AvMediaMasterCtrl Class) - https://uty-sjc-5d1.cisco.com/ciscopca/controls/MediaMasENU.cab
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/28a63e026ab488531d20/netzip/RdxIE601.cab
    O16 - DPF: {7261EE42-318E-490A-AE8F-77649DBA1ECA} (JNILoader Control) - http://ecollaborate.cisco.com/sametime/stmeetingroomclient/STJNILoader.cab
    O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://cisco.webex.com/client/v_mywebex-cisco/training/ieatgpc.cab
    O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?325
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = amer.cisco.com
    O17 - HKLM\Software\..\Telephony: DomainName = amer.cisco.com
    O17 - HKLM\System\CCS\Services\Tcpip\..\{300A4681-153B-48A0-9CC6-12359EC80739}: Domain = cisco.com
    O17 - HKLM\System\CCS\Services\Tcpip\..\{300A4681-153B-48A0-9CC6-12359EC80739}: NameServer = 171.68.226.120,171.70.168.183
    O17 - HKLM\System\CCS\Services\Tcpip\..\{43B91C17-6628-4429-96E4-843A766C9ADF}: Domain = cisco.com
    O17 - HKLM\System\CCS\Services\Tcpip\..\{AEBCE4E2-5479-4E90-9922-700DCC6DD9EA}: Domain = cisco.com
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = amer.cisco.com
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = cisco.com,cisco.com
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = amer.cisco.com
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = cisco.com
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = cisco.com,cisco.com
    O20 - AppInit_DLLs: AMInit.dll
    O21 - SSODL: NTLog32 - {C9C05023-C722-4A3B-953B-63DFE86AC8A5} - C:\WINNT\System32\vxdmbdsl.dll (file missing)
    O23 - Service: Altiris Agent - Altiris, Inc. - C:\Program Files\Altiris\eXpress\NS Client\AeXNSAgent.exe
    O23 - Service: Ati HotKey Poller - Unknown - C:\WINNT\System32\Ati2evxx.exe
    O23 - Service: Connected RegCap - Connected Corporation - C:\Program Files\Connected\CBRegCap.EXE
    O23 - Service: CEPS Watch - Unknown - C:\Program Files\Cisco Systems\CEPS\CEPSWatch.exe
    O23 - Service: Connected Launcher - Connected Corporation - C:\Program Files\Connected\CBlaunch.exe
    O23 - Service: Cisco Security Agent - Cisco Systems, Inc. - C:\Program Files\Cisco\CSAgent\bin\CSAControl.exe
    O23 - Service: Cisco Systems, Inc. VPN Service - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    O23 - Service: Credant Mobile Guardian Gatekeeper - CREDANT Technologies - C:\Program Files\Credant\Gatekeeper\Gatekeeper.exe
    O23 - Service: IBM PM Service - Unknown - C:\WINNT\System32\ibmpmsvc.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee Framework Service - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    O23 - Service: Network Associates McShield - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
    O23 - Service: Network Associates Task Manager - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
    O23 - Service: OracleOraHome81ClientCache - Unknown - C:\oracle\ora81\bin\ONRSD.EXE
    O23 - Service: Reflection TimeSync - WRQ, Inc. - C:\Program Files\Reflection\rtsserv.exe
    O23 - Service: Retrospect Launcher - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
    O23 - Service: SoundMAX Agent Service - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    O23 - Service: SSH Secure Shell 2 - Unknown - C:\Program Files\SSH Communications Security\SSH Secure Shell Server\ssh2master.exe
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    112,053
    Hi and welcome to TSG,

    Please download and run the following program(s):

    CWSHREDDER

    http://www.intermute.com/spysubtract/cwshredder_download.html

    Close all browser windows, open cwshredder.exe then click "Fix" and let it run.

    Then restart your computer.

    AD-AWARE

    Go here: http://www.lavasoftusa.com/support/download/
    and download Ad-Aware SE Personal

    Install the program and launch it.

    First, in the bottom right-hand corner of the main window click on Check for updates now then click Connect and download the latest reference files.

    Then, in the main window: Click Start and under Select a scan Mode tick Perform full system scan.

    Then, deselect Search for negligible risk entries.

    To start the scan, click the Next button.

    When the scan is finished mark everything for removal and get rid of it. (Right-click the window and choose select all from the drop down menu and then click Next)

    Restart your computer.


    SPYBOT SEARCH & DESTROY

    http://majorgeeks.com/download2471.html

    Open Spybot Search & Destroy (Click Start, Programs, Spybot S&D (Advanced Mode). Click online, Search for updates, Download all available updates. Close all Browser windows, Click ''Check for Problems''. Anything that needs to be fixed it will show in red and have a green check in the box to the left. Click ''Fix Selected Problems'', Then restart your computer.

    Do a couple of on-line virus scans at these links:

    http://housecall.trendmicro.com/ - be sure to check “auto clean” before scanning

    http://www.pandasoftware.com/activescan/


    Then, after rebooting, please post another log and we’ll see what’s left to get rid of.
     
  3. Bub_Chee

    Bub_Chee Thread Starter

    Joined:
    Jan 29, 2005
    Messages:
    2
    Thanks, Cookiegal. I did all the steps you indicated, but WebSiteViewer still persists. Here's my HJT logfile.

    Logfile of HijackThis v1.99.0
    Scan saved at 11:13:07 PM, on 1/30/2005
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\System32\ibmpmsvc.exe
    C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
    C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
    C:\WINNT\System32\Ati2evxx.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\System32\svchost.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Cisco\CSAgent\bin\CSAControl.exe
    C:\Program Files\Cisco\CSAgent\bin\leventmgr.exe
    C:\Program Files\Altiris\eXpress\NS Client\AeXNSAgent.exe
    C:\Program Files\Connected\CBRegCap.EXE
    C:\Program Files\Cisco Systems\CEPS\CEPSWatch.exe
    C:\Program Files\Connected\CBlaunch.exe
    C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    C:\Program Files\Credant\Gatekeeper\Gatekeeper.exe
    C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    C:\Program Files\Network Associates\VirusScan\mcshield.exe
    C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Dantz\Retrospect\retrorun.exe
    C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\UPHClean\uphclean.exe
    C:\WINNT\system32\Ati2evxx.exe
    C:\WINNT\Explorer.EXE
    C:\WINNT\AGRSMMSG.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
    C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
    C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
    C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
    C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
    C:\Program Files\Cisco Systems\Aironet Client Monitor\ACUMon.Exe
    C:\PROGRA~1\Dantz\RETROS~1\ComboButton.exe
    C:\WINNT\MXOaldr.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
    C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
    C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINNT\System32\ctfmon.exe
    C:\Program Files\Support.com\bin\tgcmd.exe
    C:\Program Files\Cisco\CSAgent\bin\okclient.exe
    C:\Program Files\Credant\Gatekeeper\GKProbe.exe
    C:\Program Files\Connected\CBSysTray.exe
    C:\Program Files\Palm\HOTSYNC.EXE
    D:\Documents and Settings\jyen\Start Menu\Programs\Startup\winupdate21734574[1].exe
    C:\WINNT\System32\wbem\wmiapsrv.exe
    D:\DOCUME~1\jyen\LOCALS~1\Temp\sa49.tmp.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    D:\tmp\hijackthis.exe
    C:\Program Files\Cisco Systems\CEPS\CEPSWatch.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../sbcydsl/*http://www.yahoo.com/search/ie.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Cisco Systems, Inc.
    R3 - Default URLSearchHook is missing
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\ycomp5_5_7_0.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\ycomp5_5_7_0.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [CDDRVLTR] C:\WINNT\System32\CDDRV.EXE
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
    O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
    O4 - HKLM\..\Run: [TPKMAPMN] C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe
    O4 - HKLM\..\Run: [ACUMon] "C:\Program Files\Cisco Systems\Aironet Client Monitor\ACUMon.Exe"
    O4 - HKLM\..\Run: [MaxtorCombo] "C:\PROGRA~1\Dantz\RETROS~1\ComboButton.exe"
    O4 - HKLM\..\Run: [MXO Auto Loader] C:\WINNT\MXOaldr.exe
    O4 - HKLM\..\Run: [AeXAgentLogon] "C:\Program Files\Altiris\eXpress\NS Client\AeXAgentActivate.exe" /logon
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
    O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
    O4 - HKLM\..\Run: [SchedulingAgent] mstinit.exe /firstlogon
    O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
    O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\System32\ctfmon.exe
    O4 - HKCU\..\Run: [Tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /nosystray
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - Startup: Connected TaskBar Icon.LNK = C:\Program Files\Connected\CBSysTray.exe
    O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
    O4 - Startup: winupdate21734574[1].exe
    O4 - Global Startup: Cisco Security Agent.lnk = ?
    O4 - Global Startup: GKProbe.lnk = C:\Program Files\Credant\Gatekeeper\GKProbe.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\PLUGINS\NPDocBox.dll
    O16 - DPF: Sametime Meeting Room Client ST31 - http://ecollaborate.cisco.com/sametime/stmeetingroomclient/STMeetingRoomClient.cab
    O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/mickey/us/win/QuickTimeInstaller.exe
    O16 - DPF: {50F851B0-0BBE-11D2-A237-00C04FBBD1CD} (AvMediaMasterCtrl Class) - https://uty-sjc-5d1.cisco.com/ciscopca/controls/MediaMasENU.cab
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/28a63e026ab488531d20/netzip/RdxIE601.cab
    O16 - DPF: {7261EE42-318E-490A-AE8F-77649DBA1ECA} (JNILoader Control) - http://ecollaborate.cisco.com/sametime/stmeetingroomclient/STJNILoader.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://cisco.webex.com/client/v_mywebex-cisco/training/ieatgpc.cab
    O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?325
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = amer.cisco.com
    O17 - HKLM\Software\..\Telephony: DomainName = amer.cisco.com
    O17 - HKLM\System\CCS\Services\Tcpip\..\{43B91C17-6628-4429-96E4-843A766C9ADF}: Domain = cisco.com
    O17 - HKLM\System\CCS\Services\Tcpip\..\{AEBCE4E2-5479-4E90-9922-700DCC6DD9EA}: Domain = cisco.com
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = amer.cisco.com
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = cisco.com
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = amer.cisco.com
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = cisco.com
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = cisco.com
    O20 - AppInit_DLLs: AMInit.dll
    O21 - SSODL: NTLog32 - {C9C05023-C722-4A3B-953B-63DFE86AC8A5} - C:\WINNT\System32\vxdmbdsl.dll (file missing)
    O23 - Service: Altiris Agent - Altiris, Inc. - C:\Program Files\Altiris\eXpress\NS Client\AeXNSAgent.exe
    O23 - Service: Ati HotKey Poller - Unknown - C:\WINNT\System32\Ati2evxx.exe
    O23 - Service: Connected RegCap - Connected Corporation - C:\Program Files\Connected\CBRegCap.EXE
    O23 - Service: CEPS Watch - Unknown - C:\Program Files\Cisco Systems\CEPS\CEPSWatch.exe
    O23 - Service: Connected Launcher - Connected Corporation - C:\Program Files\Connected\CBlaunch.exe
    O23 - Service: Cisco Security Agent - Cisco Systems, Inc. - C:\Program Files\Cisco\CSAgent\bin\CSAControl.exe
    O23 - Service: Cisco Systems, Inc. VPN Service - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    O23 - Service: Credant Mobile Guardian Gatekeeper - CREDANT Technologies - C:\Program Files\Credant\Gatekeeper\Gatekeeper.exe
    O23 - Service: IBM PM Service - Unknown - C:\WINNT\System32\ibmpmsvc.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee Framework Service - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    O23 - Service: Network Associates McShield - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
    O23 - Service: Network Associates Task Manager - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
    O23 - Service: OracleOraHome81ClientCache - Unknown - C:\oracle\ora81\bin\ONRSD.EXE
    O23 - Service: Reflection TimeSync - WRQ, Inc. - C:\Program Files\Reflection\rtsserv.exe
    O23 - Service: Retrospect Launcher - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
    O23 - Service: SoundMAX Agent Service - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    O23 - Service: SSH Secure Shell 2 - Unknown - C:\Program Files\SSH Communications Security\SSH Secure Shell Server\ssh2master.exe
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    112,053
    Open Task Manager (Ctrl-Alt-Del) and end task on these processes:

    Rescan with Hijack This, close all browser windows except Hijack This, put a check mark beside these entries and click “fix checked”.

    R3 - Default URLSearchHook is missing

    O4 - Startup: winupdate21734574[1].exe

    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...meInstaller.exe

    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/28a63e0...ip/RdxIE601.cab

    O21 - SSODL: NTLog32 - {C9C05023-C722-4A3B-953B-63DFE86AC8A5} - C:\WINNT\System32\vxdmbdsl.dll (file missing)


    Then boot to safe mode (see how below), locate and delete these files and/or folders:

    How to restart to safe mode:
    http://service1.symantec.com/SUPPOR...2001052409420406?OpenDocument&src=sec_doc_nam

    Because XP will not always show you hidden files and folders by default, Go to Start - Search and under "More advanced search options". Make sure there is a check by "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

    Next click on My Computer. Go to Tools - Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types". Now click "Apply to all folders"
    Click "Apply" then "OK"

    D:\Documents and Settings\jyen\Start Menu\Programs\Startup\winupdate21734574[1].exe - file
    D:\DOCUME~1\jyen\LOCALS~1\Temp\sa49.tmp.exe - file

    Reboot and post another log please.
     
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