Hello all,
I bought a Memorex 48U (same as Artec) some time ago and it was working fine for about 7-8 months. Suddenly one fine day it stopped working. I get the following error:
TWAIN Error!
Failed to open the TWAIN driver.
I have been searching on the web for a while and have come across a whole bunch of people who have this problem with the same scanner. The fix that some of the forums have posted have not worked for me. One forum claimed that following fix has been recommened by Memorex tech support.
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1) Disconnect the usb cable btwn your scanner & PC.
2) uninstall all the software (go to ctl-panel->add/remove programs)
3) in explorer, go to %WINDIR%\twain_32 directory... He had me delete my MEMU48 directory here... if you have a differently branded scanner, you may have a different directory?
4) in explorer, go to %WINDIR%\inf directory -- there are a number of OEM#.INF files here (where # is a number)... go to the highest numbered file, open it with a text editor... if it says MEM48U in there (for my memorex brand), then delete this file AND its associated .PNF file (for example, if you have an OEM4.INF file, you will also have an OEM4.PNF file -- delete them both).
5) Re-install the software from your CD
6) RESTART YOUR COMPUTER. (This is what I did not do the first time. Even tho it does not prompt you to restart, DO IT anyway.).
7) re-attach the scanner with your usb cable.
8) you should get the found new hardware wizard, follow the prompts to do the final driver steps....
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This has not worked for me. I am pretty much helpless and I am hoping that somebody on this forum will have more insight into this problem.
I am on a Win2K, PIII machine. If more hardware details are required then I will let you know.
Regards
Mahesh.
I bought a Memorex 48U (same as Artec) some time ago and it was working fine for about 7-8 months. Suddenly one fine day it stopped working. I get the following error:
TWAIN Error!
Failed to open the TWAIN driver.
I have been searching on the web for a while and have come across a whole bunch of people who have this problem with the same scanner. The fix that some of the forums have posted have not worked for me. One forum claimed that following fix has been recommened by Memorex tech support.
--------------------------------------
1) Disconnect the usb cable btwn your scanner & PC.
2) uninstall all the software (go to ctl-panel->add/remove programs)
3) in explorer, go to %WINDIR%\twain_32 directory... He had me delete my MEMU48 directory here... if you have a differently branded scanner, you may have a different directory?
4) in explorer, go to %WINDIR%\inf directory -- there are a number of OEM#.INF files here (where # is a number)... go to the highest numbered file, open it with a text editor... if it says MEM48U in there (for my memorex brand), then delete this file AND its associated .PNF file (for example, if you have an OEM4.INF file, you will also have an OEM4.PNF file -- delete them both).
5) Re-install the software from your CD
6) RESTART YOUR COMPUTER. (This is what I did not do the first time. Even tho it does not prompt you to restart, DO IT anyway.).
7) re-attach the scanner with your usb cable.
8) you should get the found new hardware wizard, follow the prompts to do the final driver steps....
--------------------------------------------------------------------
This has not worked for me. I am pretty much helpless and I am hoping that somebody on this forum will have more insight into this problem.
I am on a Win2K, PIII machine. If more hardware details are required then I will let you know.
Regards
Mahesh.