Solved Plugged in, not charging

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Zltb

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Our laptop is a Dell Latitude E6520, and runs on windows 7. When the battery icon is opened it says "plugged in, not charging". The battery is brand new. Do you know how to fix this?

P.S. Sometimes i can get it to charge, but if unplugged it becomes slow and will not charge again for awhile :(
 

metallica5456

Andrew
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How do you know the battery is new? Where did you purchase it from?

Does the old battery charge in the laptop?

Is the charger the original OEM from Dell? Or is it an aftermarket one?
 

Zltb

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The battery was purchased directly from dell.

The old battery does not charge in the laptop etheir.

The charger appears to be from dell.
 

metallica5456

Andrew
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I'm not sure I've never done it before...I only had a chance to read part of the link I sent you to.

I would think it would...you could make a restore point before hand in case it doesn't. Then you could revert back
 

metallica5456

Andrew
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To create a restore point
  1. Open System by clicking the Start button , right-clicking Computer, and then clicking Properties.
  2. In the left pane, click System protection. ...
  3. Click the System Protection tab, and then click Create.
  4. In the System Protection dialog box, type a description, and then click Create.
 

DaveBurnett

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I have had to replace the charging circuit on several Dells.
On the (older) ones I've done it is a separate daughter board that is easily available though doing the actual change means splitting the Laptop and removing the Motherboard.
Dell supply full documentation and there are videos available and it is fiddly though not difficult if you have the skill (and nerve) to do simple repairs.
 

managed

Allan
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Have a look in the Bios for battery/charger information and if it's there (depends on the particular laptop) let us know what it says.

EDIT : after switching on tap the relevant key (should tell you at bottom of screen, probably F2 or DEL) to get into Bios setup.
 

Zltb

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Dec 20, 2015
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Thanks for your help everybody! Sorry for the delay in my response. It turns out it was faulty AC charger. I found an extra charger and now all is working good!
 
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