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Plugged, not charging. Dell Inspiron 15 5000 win 10

Discussion in 'Hardware' started by JoJo827, Oct 17, 2017.

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  1. JoJo827

    JoJo827 Thread Starter

    Joined:
    Oct 17, 2017
    Messages:
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    Laptop is about 2 years old just started getting "plugged not charging" on battery, followed all instructions on line etc., bought new charger and new battery updated all drives updated BIOS etc still getting "plugged not charging". Please help. Am using PCMatic for security and Dell Assistant with not resolve.
    I have tried everything, I mean everything.
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
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    First Name:
    Chuck
    Hi JoJo827, and welcome to TSG.

    It sounds like you may have the same problem as this thread dealing with a different Dell model laptop. I don't know at this point if your model has a separate power jack cable or if the jack is directly attached to the motherboard.

    https://forums.techguy.org/threads/...ont-recharge-unless-laptop-shut-down.1197628/

    EDIT: If you can give us the Service Tag number of your laptop, we can determine the full and exact model number and hopefully determine if your power jack is on a cable or directly on the motherboard.
     
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