I think that the utilities (Norton SystemWorks) did not want to install because of this Error Message> "The procedure GetIUMS could not be located in the dynamic link library MSDART.DLL."
I have had very little trouble (problems) w/Norton SystemWorks 2003, but have had trouble (a specific problem) w/Norton Internet Security 2003 in that it does not like to load in the system tray after reboot. I have found the only solution is to log-off and log back on for it to act right.
I understand what you are saying about a clean install of XP; however, presently, the $300.00 one-touch back-up external drive purchase is a few months away.
We have WinCustomize and the Stardock stuff installed and to re-install all of this + the pickings would take many days.
Hopefully, someone will come along with an easy fix.
Thank you kindly for your valued time, attention, and efforts in this situation of which came to us. In the past, we have not had this problem when instlling XP over itself. We usually get the upgrades first on-line and then it continues its mission of installation.
The Gillette Family (Ron)