pop up problem

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46,331
I have split your post off into your own thread. In the future if you have a Question/Problem please start a "New Thread". It get's too confusing trying to address two different people's problem in the same thread and you may get overlooked.

Please continue in this thread.
 
Joined
Jul 26, 2002
Messages
46,331
I'm pasting your log in the thread for easier viewing. I'll post directions in my next reply.

Logfile of HijackThis v1.99.1
Scan saved at 17:05:10, on 09/02/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Fichiers communs\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\MSN Messenger\usnsvc.exe
c:\program files\aim6\anotify.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
c:\progra~1\intern~1\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Eddi\Bureau\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O2 - BHO: (no name) - pB49E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: (no name) - rsion - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: (no name) - *B07962-6F74-2D53-2644-206D7942484F} - (no file)
O2 - BHO: (no name) - ¨¨D-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
O2 - BHO: (no name) - ðB497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [loadcastbowsspam] C:\Documents and Settings\All Users\Application Data\software rdr load cast\ping eggs.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [BlazeServoTool] "C:\Program Files\BlazeVideo\BlazeDVD4 Professional\MediaDetector.exe"
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [SupportPhone] C:\DOCUME~1\Eddi\APPLIC~1\Atommail\PARTTOOL.exe
O4 - Global Startup: Lancement rapide d'Adobe Reader.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: Download all links using BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: Download link using &BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: E&xporter vers Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Console Java (Sun) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1163681403125
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
 
Joined
Jul 26, 2002
Messages
46,331
Before we proceed, please post an Uninstall List for me:
  • Open Hijack This and click on the "Open the Misc Tools section" button.
  • Click on the "Open Uninstall Manager" button. Click the "Save List" button.
  • After you click the "Save List" button, you will be asked where to save the file.
  • Pick a place to save it then the list should open in notepad.
  • Copy and paste that list in your next reply to this thread.
 

edwoodt

Thread Starter
Joined
Dec 26, 2003
Messages
19
thanx here's the log, i'm not sure what 'network play system (patching)' is

ACDSee
Ad-Aware SE Personal
Adobe Flash Player 9 ActiveX
Adobe Reader 7.0.9 - Français
AIM
AIM 6.0
ArcSoft Multimedia Email
ArcSoft PhotoStudio 2000
Audacity 1.2.0
avast! Antivirus
Barre d'outils Outlook de Windows Live (Windows Live Toolbar)
BitComet 0.76
Bloqueur de fenêtres pop-up (Windows Live Toolbar)
Bridge Base Online
Canon ScanGear Toolbox 3.0
C-Major Audio
Conexant D110 MDC V.92 Modem
Correctif pour Windows XP (KB914440)
Correctif Windows XP - KB873339
Correctif Windows XP - KB885250
Correctif Windows XP - KB885835
Correctif Windows XP - KB885836
Correctif Windows XP - KB885884
Correctif Windows XP - KB886185
Correctif Windows XP - KB887472
Correctif Windows XP - KB887742
Correctif Windows XP - KB888113
Correctif Windows XP - KB888302
Correctif Windows XP - KB890859
Correctif Windows XP - KB891781
Creative WebCam Center
Creative WebCam Live! Driver (1.00.06.0414)
Creative WebCam Live! User's Guide (English)
Détecteur de flux Windows Live Toolbar (Windows Live Toolbar)
DivX Codec
DivX Content Uploader
DivX Converter
DivX Player
DivX Web Player
eMule
Extension de Windows Live Toolbar (Windows Live Toolbar)
FileZilla Client 3.0.0-beta2
Full Tilt Poker
Google Earth
HijackThis 1.99.1
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Intel(R) Graphics Media Accelerator Driver for Mobile
Intel(R) PRO Network Adapters and Drivers
InterActual Player
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Learn To Play Bridge
Learn to Play Bridge 2
Lecteur Windows Media*11
Menus intelligents (Windows Live Toolbar)
Messenger Plus! 3
Messenger Plus! Live & Sponsor
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Professional avec FrontPage
Microsoft User-Mode Driver Framework Feature Pack 1.0
Mise à jour de sécurité pour Lecteur Windows Media (KB911564)
Mise à jour de sécurité pour Lecteur Windows Media 10 (KB917734)
Mise à jour de sécurité pour Lecteur Windows Media 6.4 (KB925398)
Mise à jour de sécurité pour Windows Internet Explorer 7 (KB929969)
Mise à jour de sécurité pour Windows XP (KB890046)
Mise à jour de sécurité pour Windows XP (KB893066)
Mise à jour de sécurité pour Windows XP (KB893756)
Mise à jour de sécurité pour Windows XP (KB896358)
Mise à jour de sécurité pour Windows XP (KB896422)
Mise à jour de sécurité pour Windows XP (KB896423)
Mise à jour de sécurité pour Windows XP (KB896424)
Mise à jour de sécurité pour Windows XP (KB896428)
Mise à jour de sécurité pour Windows XP (KB896688)
Mise à jour de sécurité pour Windows XP (KB899587)
Mise à jour de sécurité pour Windows XP (KB899589)
Mise à jour de sécurité pour Windows XP (KB899591)
Mise à jour de sécurité pour Windows XP (KB900725)
Mise à jour de sécurité pour Windows XP (KB901017)
Mise à jour de sécurité pour Windows XP (KB901214)
Mise à jour de sécurité pour Windows XP (KB902400)
Mise à jour de sécurité pour Windows XP (KB904706)
Mise à jour de sécurité pour Windows XP (KB905414)
Mise à jour de sécurité pour Windows XP (KB905749)
Mise à jour de sécurité pour Windows XP (KB905915)
Mise à jour de sécurité pour Windows XP (KB908519)
Mise à jour de sécurité pour Windows XP (KB908531)
Mise à jour de sécurité pour Windows XP (KB911280)
Mise à jour de sécurité pour Windows XP (KB911562)
Mise à jour de sécurité pour Windows XP (KB911567)
Mise à jour de sécurité pour Windows XP (KB911927)
Mise à jour de sécurité pour Windows XP (KB912812)
Mise à jour de sécurité pour Windows XP (KB912919)
Mise à jour de sécurité pour Windows XP (KB913446)
Mise à jour de sécurité pour Windows XP (KB913580)
Mise à jour de sécurité pour Windows XP (KB914388)
Mise à jour de sécurité pour Windows XP (KB914389)
Mise à jour de sécurité pour Windows XP (KB916281)
Mise à jour de sécurité pour Windows XP (KB917159)
Mise à jour de sécurité pour Windows XP (KB917344)
Mise à jour de sécurité pour Windows XP (KB917422)
Mise à jour de sécurité pour Windows XP (KB917953)
Mise à jour de sécurité pour Windows XP (KB918439)
Mise à jour de sécurité pour Windows XP (KB918899)
Mise à jour de sécurité pour Windows XP (KB919007)
Mise à jour de sécurité pour Windows XP (KB920213)
Mise à jour de sécurité pour Windows XP (KB920214)
Mise à jour de sécurité pour Windows XP (KB920670)
Mise à jour de sécurité pour Windows XP (KB920683)
Mise à jour de sécurité pour Windows XP (KB920685)
Mise à jour de sécurité pour Windows XP (KB921398)
Mise à jour de sécurité pour Windows XP (KB921883)
Mise à jour de sécurité pour Windows XP (KB922616)
Mise à jour de sécurité pour Windows XP (KB922819)
Mise à jour de sécurité pour Windows XP (KB923191)
Mise à jour de sécurité pour Windows XP (KB923414)
Mise à jour de sécurité pour Windows XP (KB923694)
Mise à jour de sécurité pour Windows XP (KB923980)
Mise à jour de sécurité pour Windows XP (KB924191)
Mise à jour de sécurité pour Windows XP (KB924270)
Mise à jour de sécurité pour Windows XP (KB924496)
Mise à jour de sécurité pour Windows XP (KB925486)
Mise à jour de sécurité pour Windows XP (KB926255)
Mise à jour pour Windows XP (KB894391)
Mise à jour pour Windows XP (KB898461)
Mise à jour pour Windows XP (KB900485)
Mise à jour pour Windows XP (KB904942)
Mise à jour pour Windows XP (KB910437)
Mise à jour pour Windows XP (KB916595)
Mise à jour pour Windows XP (KB920872)
Mise à jour pour Windows XP (KB922582)
Movies
Mozilla Firefox (1.5.0.1)
Network Play System (Patching)
OneCare Advisor (Windows Live Toolbar)
PCFriendly
RealPlayer
Roll
Spybot - Search & Destroy 1.4
SpywareBlaster v3.5.1
The Sims
VideoLAN VLC media player 0.8.5
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Live Favorites pour Windows Live Toolbar
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Toolbar
Windows Live Toolbar
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 2
Yahoo! Anti-Spy
Yahoo! Install Manager
Yahoo! Messenger
Yahoo! Toolbar
 

edwoodt

Thread Starter
Joined
Dec 26, 2003
Messages
19
ps on the configuation window of hijack my 'default start page' is about:blank

when i open ie i get my 5 home pages plus a small blank page.
 
Joined
Jul 26, 2002
Messages
46,331
* Go to Add/Remove programs and uninstall these old versions of Java:

J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9



* Part of the infection you have right now came from Messenger Plus! and it's so called "Sponsor" which is actually LOP malware. One of the oldest and most devious malwares ever. Although the program itself is a good program, it is my opinion that any application that aligns itself with scum like LOP should be boycotted. I would uninstall Messenger Plus! if I were you, but that is your choice.

* At the very least, you need to follow these directions to remove the Messenger Plus Sponsor (LOP malware):

  • Double-click on "Messenger Plus! Live & Sponsor" or click on Remove.
  • The "Messenger Plus! Live - Uninstaller" is now displayed.
  • If Messenger Plus!'s sponsor is currently installed, two options are displayed. Both of them will uninstall the sponsor.
  • If you want to keep Messenger Plus!, choose the first option.
  • Press "Next" or "Uninstall" depending on the option you choose.
  • If you choose to uninstall Messenger Plus!, another set of options will be displayed.
    • These options are related to Messenger Plus! only and will not affect the uninstallation LOP.
  • The sponsor screen is now displayed (if you don't see it, look for it in your Task Bar).
  • To show that someone is actually reading that screen, you will have to type the code that is displayed.
  • Follow the next instructions that are displayed to finish the uninstallation.
  • The first option is to close all your Internet Explorer windows. It's important that you do this.
  • When everything is complete, restart your computer and LOP should be gone.


** Go ahead and run NoLOP also to make sure that LOP is gone:


* Download NoLop to your desktop from one of the links below...
Link 1
Link 2
Link 3
  • First close any other programs you have running as this will require a reboot
  • Double click NoLop.exe to run it.
  • Now click the button labelled "Search and Destroy"
    <<your computer will now be scanned for infected files>>
  • When scanning is finished you will be prompted to reboot only if infected, Click OK
  • Now click the "REBOOT" Button.
  • A Message should popup from NoLop. If not, double click the program again and it will finish Please Post the contents of C:\NoLop.log along with a fresh HijackThis log
--If you receive an error, "mscomctl.ocx or one of its dependencies are not correctly registered," please download mscomctl.ocx to your system32 folder then rerun the program. --
 

edwoodt

Thread Starter
Joined
Dec 26, 2003
Messages
19
dear floorman, thanx for the advice. my daughter had installed mess plus. a few weeks ago she decided to change to windows live mess; it seems that's when the problem started. i've uninstalled mess plus & the problem has disappeared so i'm not gonna bother with nolop.
two other questions for u if you have the time. 1) u had me uninstall older versions of java runtime, which makes perfect sense- so as a general rule, if i see that an update of any given program shows up as a separate one in (add/delete) i can get rid of the old one?
2) one thing i've never learned how to do is edit my registry or at least understand how it works -e.g. i 've been told that when u delete programs there are bits that remain in the registry that eventually create problems -or like the time when a friend came over to eliminate a hijack problem on my old win98 puter & he went into the registry & deleted an entry and the problem was gone immediately. how can i learn this for myself? thanx for any help.
 
Joined
Jul 26, 2002
Messages
46,331
1: Yes, as a general rule this is true.

2: The best way that I know for you to learn more about the registry is to take the malware removal training at GeekU. They have an excellent registry study as part of this training. Granted, the majority of training is for malware removal, but all that will benefit you too. You may even decide you want to help on the forums if you take this training. You can find the info you need for signing up for that training here. I am a moderator there too. If you have any other questions, please feel free to ask.

If you don't want to take all that malware training and just want to learn the registry, I'm sure I can dig you up some tutorials on that. Just let me know.


Now back to the infected pc. I realize that LOP has probably been removed, but in 99% of these cases we find other residual infections so I'd like for you to do at least one online virus scan for me. I may want you to do another scan after that depending on what the first one finds.

Please run ActiveScan online virus scan here

When the scan is finished, click on the "Save Report" button an save the results of the scan to your desktop.

Note: You have to use Internet Explorer to do the online scan.

Post a new HiJackThis log along with the results from ActiveScan
 
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