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Poproxy problems w/Outlook Express

Discussion in 'Business Applications' started by EBSchrader, Jan 29, 2002.

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  1. EBSchrader

    EBSchrader Thread Starter

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    (I hope this question belongs in Bus. Apps.) I have Windows ME and Outlook Express 6, plus Norton AntiVirus Pro. Lately, when downloading new mail in OE, I get this error: Poproxy has caused an error in KERNEL32.DLL. Poproxy will now close. I can't send or receive any more email at that point until I do one of two things: open NAV and recheck protection of my email account OR reboot (which does the same thing). Went to Norton/Symantec help online and followed their instructions for "curing" this problem, but I still have it!!! Does anybody have a different solution for me? :confused:
     
  2. Gecko

    Gecko

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    Just a test, please ignore
     
  3. TonyKlein

    TonyKlein Malware Specialist

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  4. EBSchrader

    EBSchrader Thread Starter

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    Been there, done that already. I followed every suggestion I could get from Norton/Symantic. Their attitude seems to be, "Oh well, if this doesn't work, then turn off the NAV email protection." But I WANT to screen my email through NAV. So, what else can I do? It is an intermittent problem, but it drives me insane!:eek:
     
  5. TonyKlein

    TonyKlein Malware Specialist

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    Well, if Symantec can't tell you, you do seem to have a problem.

    Mind you, as long as Autoprotect is on, you're protected, and you can still scan attachments on demand, but I do agree with you in that it's slightly unsatisfactory.

    I take it you've already tried uninstalling and reinstalling NAV?
     
  6. EBSchrader

    EBSchrader Thread Starter

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    I just had a thought. Maybe I should turn off the email protection from NAV, since it is becoming erratic, and use the one that comes with my ZoneAlarm fire wall. It didn't feel that I needed to use both, so that one isn't activated. What do you think, Tony?:confused:
     
  7. TonyKlein

    TonyKlein Malware Specialist

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    ZA's MailSafe is no replacement for Norton's E-Mail protect.

    It isn't able to scan for viruses, for that's not what firewalls do.
    It just renames all attachments that have an extension of a type that could possibly contain a virus.

    However, it wouldn't detect a virus if the attachment were to contain one.

    The conversions are: .ADE to .ZL0, .ADP to .ZL1
    .BAS to .ZL2, .BAT to .ZL3, .CHM to .ZL4, .CMD to .ZL5, .COM to
    .ZL6, .CPL to .ZL7, .CRT to .ZL8, .EXE to .ZL9, .HLP to .ZLA,
    .HTA to .ZLB, .INF to .ZLC, .INS to .ZLD, .ISP to .ZLE, .JS to Z0,
    .JSE to .ZLF, .LNK to .ZLG, .MDB to .ZLH, .MDE to .ZLI, .MSC to
    .ZLJ, .MSI to .ZLK, .MSP to .ZLL, .MST to .ZLM, .PCD to .ZLN,
    .PIF to .ZLO, .REG to .ZLP, .SCR to .ZLQ, .SCT to .ZLR, .SHS to
    .ZLS, .URL to .ZLT, .VB to .Z1, .VBE to .ZLU, .VBS to .ZLV,
    .WSC to .ZLW, .WSF to .ZLX, .WSH to .ZLY

    You could enable MailSafe as an extra security precaution, however.

    Cheers,
     
  8. EBSchrader

    EBSchrader Thread Starter

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    Then I guess I won't mess with that solution. I'll just put up with the problem until I can wring some decent information out of Symantec! What puzzles me is that I had managed without any difficulty for a couple of months, and then all at once this problem cropped up 3 times in one day. After I applied their "fix" it went away for a day, and then was back twice the following day. Today I had an even stranger problem. I was already in OE, having downloaded a bunch of email, and clicked on Send/Receive to check for more (I get 150-200 or more emails per day). This time it asked me for my ID and password, which were already in the box, and when I clicked OK, it came up again. That kept happening until I pulled up the "details" and read that my password had been rejected by my Pop3 Server!! I disabled NAV and tried again, same result. Rebooted, same result. Disabled NAV, got same result again, enabled NAV and went right through! What's with that???:(
     
  9. TonyKlein

    TonyKlein Malware Specialist

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