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Popups Driving me Crazy

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4K views 61 replies 3 participants last post by  DR.M 
#1 ·
Hi:
For some unknown reason, my new Dell computer has thrown me for a loop with popups. I don't do anything, don't right click, just go about things normally and the tool tips and other popups, sometimes 2 at a time, take over. It seems to happen across software programs, Word 365, gmail -- it just happened now, with 2 popups randomly appearing as I tried to type this.
In Word 365, I have the tooltips turned off but they appear anyway.
Hoping someone can help me with this.
Many thanks,
Jane
 
#50 ·
Not experiencing the disabling popups and have only noticed a couple the entire morning. So, fingers crossed, that will put paid to it.

And you did help, Dr. M. Just having an expert think through the problem was helpful. And, I do think that things have gotten better. If you want to keep the thread open for a couple of days that would give me time to work across different software formats and see if any of the popups repeat themselves.

Anyway, thanks again for pursuing a cause and (we hope) fixing it.

Jane
 
#55 ·
Yes, Dr. M., we have news. No popups! You did it!!
This is EXCELLENT news, Jane!


Thanks for letting me know! Now, we can finish it!

The following tool will remove the tools we used as well as reset system restore points:

Download KpRm by kernel-panik and save it to your desktop.
  • Right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please copy and paste its contents in your next reply.
 
#60 ·
Jane, I'm so sorry. Just noticed your question:

One question: why did the program delete my copy of Adware Cleaner?
Jane
KpRm removed all the tools we used which are not working as antivirus/antimalware solutions. We are using them for a specific reason, and since they are getting updates in a daily base, there is no purpose to keep them on our computer. If we want to use them again, we are going to download the latest version.

I hope that answers your question.
 
#61 ·
Jane, I'm so sorry. Just noticed your question:

KpRm removed all the tools we used which are not working as antivirus/antimalware solutions. We are using them for a specific reason, and since they are getting updates in a daily base, there is no purpose to keep them on our computer. If we want to use them again, we are going to download the latest version.

I hope that answers your question.
Got it, Dr. M.
Thank you again for such terrific help.:)
Jane
 
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