Port 80 blocked for Earth and Beyond.

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havoc

Thread Starter
Joined
Jan 10, 2003
Messages
3
Hi,

I'm trying to connect to Earth and Beyond over an NTL broadband cable connection through a set-top box. When I start up the program it seems to download a patch file ok but when it tries to connect it returns the following error message:

DimpleError: Dimple_error_connectionfailed -> downloads.enb.ea.com:80

Which I guess means it's failing to connect to port 80 of that server or it's failing to connect through my port 80 to that server. I'm not running any firewall or proxy software yet. I did buy Norton Internet Security 2003 but I'd like to get this problem sorted before I install it. I've contacted EA tech support and sent them a route trace, but have received no response yet. I've also emailed NTL and asked them about it but they told me they don't block any ports so they can't help.

Anyone come across this problem before ? I have no idea how to configure ports and would appreciate any help with this problem.

Havoc
 
Joined
Oct 8, 2002
Messages
85
What did the traceroute show? Are you able to ping downloads.enb.ea.com? The error could be because of a failure to connect to the port, or the server - it's not very descriptive.
 

havoc

Thread Starter
Joined
Jan 10, 2003
Messages
3
Yes, I can ping the downloads server.
This is the result of the trace route:

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 10.67.64.1 1 29ms 100% 0 / 36
cos-t2cam1-b-ge-wan34-108.inet.nt80.3.162.161 2 60ms 17ms 0% 36 / 36 8ms / 60ms
cos-t2core-b-ge-wan61.inet.ntl.co80.3.161.133 3 36ms 20ms 0% 36 / 36 7ms / 153ms
win-bb-a-so-010-0.inet.ntl.com 62.253.188.253 4 17ms 18ms 0% 36 / 36 8ms / 65ms
bre-bb-a-so-000-0.inet.ntl.com 213.105.172.149 5 17ms 18ms 0% 36 / 36 11ms / 51ms
* Unknown Host * 213.206.159.37 6 12ms 15ms 0% 36 / 36 11ms / 27ms
sl-bb21-lon-9-0.sprintlink.net 213.206.128.98 7 12ms 14ms 0% 36 / 36 10ms / 32ms
sl-bb21-tuk-10-0.sprintlink.net 144.232.19.69 8 127ms 83ms 0% 36 / 36 79ms / 127ms
sl-bb20-tuk-15-0.sprintlink.net 144.232.20.132 9 107ms 85ms 0% 36 / 36 79ms / 123ms
sl-bb21-rly-14-3.sprintlink.net 144.232.20.122 10 88ms 89ms 0% 36 / 36 85ms / 110ms
sl-bb24-sj-5-0.sprintlink.net 144.232.20.23 11 150ms 152ms 0% 36 / 36 147ms / 201ms
sl-st20-sj-15-1.sprintlink.net 144.232.20.70 12 158ms 152ms 0% 36 / 36 147ms / 179ms
sl-eai-6-0.sprintlink.net 144.223.242.14 13 156ms 100% 0 / 36
* Unknown Host * 159.153.192.235 14 150ms 154ms 0% 35 / 35 147ms / 196ms
downloads-psw.wip.ea.com 159.153.199.71 15 181ms 164ms 0% 35 / 35 147ms / 498ms

Apologies for the formatting, I hope you can read it ok. I'll attach it as a text doc. for better formatting
 

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Well, you are able to see the server, thats a start. Being that it is port 80, I would try opening a web browser to it and just see what you get. When I try from here, I get a screen that is titled "EA Production PSW Transmitter 4.6.1.10a" and simply states "No channels".
 
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