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Portable drive not accessable

Discussion in 'Hardware' started by muckmail, Feb 7, 2019.

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  1. muckmail

    muckmail Thread Starter

    Joined:
    Jan 2, 2007
    Messages:
    894
    I have a Toshiba portable drive 320G, 593400E that I am trying to get some files from.

    When I try to access it windows 7 says "directory or file is corrupted". What should I do next to
    try to recover data form it?

    Thank you,
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,163
    Use CHKDSK command line in CMD

    1. Right-click on Start or Windows icon --> Search --> Type command prompt.

    2. Right-click on Command Prompt and select 'Run as Administrator".

    3. Enter the below command: chkdsk /f h: --> Press Enter. (Replace h: with the drive letter of your inaccessible disk or drive.)

    4. If it replies drive cannot be checked as it is in use do you wish to check on restart type Y
    If it first replies - drive cannot be checked until dismount is forced do you wish to force dismount type N
    It should then reply as the first example in which you type Y

    5. Restart the computer and then try again to access the drive.
    IF you now can access the drive get all your data off it - copied to another drive just in case the cause is pending drive failure

    6. One common cause of the error, besides a failing drive is
    If you unplug a removable disk from the computer without using Safely Remove while the drive is transferring or reading data, you will risk losing vital files system information.

    This is one of the most common reasons for "The file or directory is corrupted or unreadable" error.
     
  3. muckmail

    muckmail Thread Starter

    Joined:
    Jan 2, 2007
    Messages:
    894
    I did the ckdsk command mentioned above and there is no change in drive message errors.

    Is there a software recover package I might try?

    Years ago I had the same problem and think I used a free software package. I think the
    software was suggested on this forum.

    I can't remember the software name or the download website.
    It has been too long.


    Thank you,
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,163
    send me please an image of the disk management window showing that drive as per my screenshot
    Untitled.png

    so that the top pane shows the drives and the lower pane shows that external

    What did the chkdsk cmd report please
     
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