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portable hard drive

Discussion in 'Hardware' started by tomtit007, May 28, 2015.

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  1. tomtit007

    tomtit007 Thread Starter

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    Hi all hope someone can help me with this. I have a Lenovo G710 laptop, new. I have a Seagate 500gb hd in a portable caddy. When I turn it on it makes all the sounds then shows up in my computer. When I try to open it it it starts to open then hangs, then screen flash it disappears the laptop makes a noise & a message appears that a usb device has not been recognised. I have gone into disk manager run a check on the drive it says it all ok I have all my files & photos on here so hope I can get some help Thanks in advance Reg
     
  2. etaf

    etaf Moderator

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    have you tried
    1) A different USB socket
    2) A different PC
     
  3. tomtit007

    tomtit007 Thread Starter

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    I have tried other ports but am away so have no other pc to try. Just noticed that as it makes the sound to say its connected it shows a few files on the drive before it closes again, in windows explorer
     
  4. etaf

    etaf Moderator

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    can you explain how that happens ?

    if you goto windows explorer - is the drive listed
    if you right click > properties
    what happens

    you could try this program
    http://www.nirsoft.net/utils/usb_devices_view.html

    is the HD listed ?
     
  5. tomtit007

    tomtit007 Thread Starter

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    yes its listed I can go to properties it shows all the menus that was here I run diskchk from
     
  6. etaf

    etaf Moderator

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    remove the HDD
    use the program and see if the HD is listed
    and remove it from the list
    then plug in again
    should add a driver and install
     
  7. tomtit007

    tomtit007 Thread Starter

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    no still the same if I double click on it in my pc it opens briefly in explorer but then it closes
     
  8. etaf

    etaf Moderator

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    i think the next step is to try on a different PC _ friends etc and see if it opens on that device
     
  9. tomtit007

    tomtit007 Thread Starter

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    ok well cant do that as abroad not to worry thanks anyway
     
  10. prunejuice

    prunejuice

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    If the external drive is USB 3.0, make sure it's plugged into a USB 3.0 port.
     
  11. tomtit007

    tomtit007 Thread Starter

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    no its usb2
     
  12. prunejuice

    prunejuice

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    So there's two USB cables plugging into the laptop, right?
     
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