Possible HDD malfunction

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LofB

Thread Starter
Joined
Jan 10, 2019
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4
Hello everyone, first time poster, so sorry if I mess up ^^

Anyways, I just got a new laptop, specifically a Lenovo 80XS0086IX Ideapad 320-15ABR. Initially it all seemed fine, but as I used it I noticed several problems: 1) it cannot remain in sleep mode for long. After a while, it just switches off abruptly. I have tried several combinations of lid closed/open, power cord in/out, but eventually the result is always the same. 2) When powering it on after these shutdowns, the trackpad does not recognize multiple-fingers gestures, requiring a restart. 3) The disk usage frequently goes up to 100% despite no ongoing activity. 4) Sometimes, pressing the power button to power it on results in the disk starting, then abruptly stopping, then restarting again several times, before the laptop finally starts. 5) The system sometimes freezes for several seconds, even the cursor stops, only to resume any input movement later.

I have tried everything in my knowledge: I updated the BIOS, the HDD firmware, installed all Windows updates, fresh-installed Windows, but nothing seems to work (although the HDD thing apparently solved the "always 100%" problem). I ran both Windows in-built check-disk and third party programs to check for errors on the HDD, but none showed up. I'd be really glad if it was something I can fix at home, since I really need this machine to study, so sending it to be repaired/replaced back at Amazon is my very last option due to time. Hope you guys can help me out, 'cause I've really ran out of know-how ^^

Specs:
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A10-9620P RADEON R5, 10 COMPUTE CORES 4C+6G, AMD64 Family 21 Model 101 Stepping 1
Processor Count: 4
RAM: 7567 Mb
Graphics Card: AMD Radeon R8 M535DX, -2048 Mb
Hard Drives: C: 905 GB (829 GB Free); D: 24 GB (23 GB Free);
Motherboard: LENOVO, LNVNB161216
Antivirus: Windows Defender, Enabled and Updated
 

LofB

Thread Starter
Joined
Jan 10, 2019
Messages
4
u mean....brand new???
Indeed, it was the last brand new one on Amazon.it. I guess this points even more strongly to an hardware problem, like a production defect, but I'm still hoping it is not.
 
Joined
Aug 12, 2003
Messages
5,560
Well.......I know u said that you are trying not to send it back
But to be honest spending all this time and effort to fix a brand new computer is.......????
You can buy any laptop at any store and u have at least 14 days to return it ( bestbuy)
( while waiting for amazon to replace the returned laptop)
 

LofB

Thread Starter
Joined
Jan 10, 2019
Messages
4
I am a student living in an apartment in Italy, and in a small town. There is little to no chance I could afford the time or the money to send the present laptop back and buy a new one, even if I was to return it afterwards. Really, my only option is to do something about it, I'm in full exam session as well, and without a laptop I'd be pretty much screwed.
 

Triple6

Moderator
Joined
Dec 26, 2002
Messages
52,930
First Name
Rob
Do you think buying new replacement parts for the new laptop will be cheap? It won't be. Send it back to Amazon for an exchange or send it to Lenovo for a warranty repair/replacement. Use a friend's, family member, library, school computer in the meantime for your school work.
 
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