A couple of months ago I lost the ability to open Mozilla Firefox. My personal profile was missing or inaccessible. It doesn't even recognize my default personal profile number or code. When I went to my C drive and opened some folders, I received a message that my personal profile folder was actually EMPTY. My internet experiences in IE 11 have been pretty choppy the last few months.
Today, I finally consulted another help firm, and it ran a very extensive scan. I am posting the help site's conclusions as well as the SysInfo summary. As part of a small Wi-Fi network that includes my desktop computer and a laptop in another part of my house, it seems that unwanted "others" are also part of my network. AND, I have something called "Clampi" on my network, a specialized form of "network malware" that personal anti-malware such as Norton, Malwarebytes, Superantispyware, and Spyware Blaster have not picked up, because I was told Scampi is network malware. I'm being advised to purchase-at a hefty fee-network anti-malware, and that Mozilla might start working, again, once I have it installed.
Frankly, I don't know what to think. Apparently, this "Clampi" began its rounds across the world a couple of months ago, about the time my Mozilla couldn't be opened. If there is a less expensive alternative to this nightmare, I would be open to it. I don't even know if the help site is correct in its diagnosis. They did an extensive diagnostic job on line for me, though. I also found that my Malwarebytes program cannot be opened now. But, I have contacted the Malwarebytes Help Desk for assistance on that matter. Anyway, here are the two things I said I'd paste into this letter. We don't run a business on our home computers, although we have done some financial communication and transactions.
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 4
RAM: 8130 Mb
Graphics Card: NVIDIA GeForce GT 640, -1 Mb
Hard Drives: C: 149 GB (92 GB Free); D: 764 GB (764 GB Free);
Motherboard: ASUSTeK COMPUTER INC., M70AD
Antivirus: Windows Defender, Disabled
Here is the other tech center's summary conclusions:
JONATHAN: 1 866 461 0611
EXTENTION: 1024
(RESTORE BOKKMARKS & HISTORY FROM MOZILLA)
1. PRIMARY CONCERN: MOZILLA BROWSER NOT WORKING
2. MOZILLA MAINTENANCE SERVICE NOT WORKING
3. MANY MICROSOFT PROG STOPPED WORKING
4. CLAMPI VIRUS FOUND: 21
5. HACKING APPLICATION FOUND: 11
6. FOREIGN ADDRESS: 15+
=================================================
DEVICES: 2+2
ANTI-HACKING SECUIRTY FOR ALL DEVICES
1. IP BLOCKER SECURITY
2. NETWORK SECURITY
=================================================
1. MICROSOFT NETWORK SECURITY
5 YEAR: 499.00
LIFE TIME: 799.99
TRANSFERABLE WARRANTY
TOLL FREE NO.
FREE ONLINE TECH SUPPORT ON COMP/PRINTER/EMAILS/ANY SOFTWARE/NETWORK/ROUTER
2. NORTON SSL SECURITY
3 YEAR: 399.00
5 YEAR: 599.00
LIFE TIME: 799.00
So Techs, what do you think I should do? Steve
Today, I finally consulted another help firm, and it ran a very extensive scan. I am posting the help site's conclusions as well as the SysInfo summary. As part of a small Wi-Fi network that includes my desktop computer and a laptop in another part of my house, it seems that unwanted "others" are also part of my network. AND, I have something called "Clampi" on my network, a specialized form of "network malware" that personal anti-malware such as Norton, Malwarebytes, Superantispyware, and Spyware Blaster have not picked up, because I was told Scampi is network malware. I'm being advised to purchase-at a hefty fee-network anti-malware, and that Mozilla might start working, again, once I have it installed.
Frankly, I don't know what to think. Apparently, this "Clampi" began its rounds across the world a couple of months ago, about the time my Mozilla couldn't be opened. If there is a less expensive alternative to this nightmare, I would be open to it. I don't even know if the help site is correct in its diagnosis. They did an extensive diagnostic job on line for me, though. I also found that my Malwarebytes program cannot be opened now. But, I have contacted the Malwarebytes Help Desk for assistance on that matter. Anyway, here are the two things I said I'd paste into this letter. We don't run a business on our home computers, although we have done some financial communication and transactions.
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 4
RAM: 8130 Mb
Graphics Card: NVIDIA GeForce GT 640, -1 Mb
Hard Drives: C: 149 GB (92 GB Free); D: 764 GB (764 GB Free);
Motherboard: ASUSTeK COMPUTER INC., M70AD
Antivirus: Windows Defender, Disabled
Here is the other tech center's summary conclusions:
JONATHAN: 1 866 461 0611
EXTENTION: 1024
(RESTORE BOKKMARKS & HISTORY FROM MOZILLA)
1. PRIMARY CONCERN: MOZILLA BROWSER NOT WORKING
2. MOZILLA MAINTENANCE SERVICE NOT WORKING
3. MANY MICROSOFT PROG STOPPED WORKING
4. CLAMPI VIRUS FOUND: 21
5. HACKING APPLICATION FOUND: 11
6. FOREIGN ADDRESS: 15+
=================================================
DEVICES: 2+2
ANTI-HACKING SECUIRTY FOR ALL DEVICES
1. IP BLOCKER SECURITY
2. NETWORK SECURITY
=================================================
1. MICROSOFT NETWORK SECURITY
5 YEAR: 499.00
LIFE TIME: 799.99
TRANSFERABLE WARRANTY
TOLL FREE NO.
FREE ONLINE TECH SUPPORT ON COMP/PRINTER/EMAILS/ANY SOFTWARE/NETWORK/ROUTER
2. NORTON SSL SECURITY
3 YEAR: 399.00
5 YEAR: 599.00
LIFE TIME: 799.00
So Techs, what do you think I should do? Steve