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In Progress Possible P.U.P

Discussion in 'Virus & Other Malware Removal' started by KatieCat1, Apr 5, 2019.

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  1. KatieCat1

    KatieCat1 Thread Starter

    Apr 5, 2019
    First Name:
    Okay, so Chrome is going crazy. Here's a list of the issues I've been having:

    1. Closes unexpectedly

    2. When I open a new tab, multiple tabs open instead

    3. When I close a tab, multiple tabs close instead

    4. It takes multiple clicks to get something to open (ex. when I tried to check my notifications on Facebook, each time I clicked on it, it flashed on the screen for a split second and disappeared as if I never opened it. This happened many times before it actually opened.)

    5. When I hit the back button to go back one page, it skips 2 (same with the forward button)

    I updated Chrome and I am still having these issues. I scanned my computer with Malwarebytes, McAfee, Avast, and AVG, but not one detected anything. I can't afford an antivirus software so I try to seek out the good ones that have free trials. If this really is a P.U.P, how do I go about removing it without having to purchase antivirus software? Help would be much appreciated!

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, Intel64 Family 6 Model 78 Stepping 3
    Processor Count: 4
    RAM: 12126 Mb
    Graphics Card: Intel(R) HD Graphics 520, 1024 Mb
    Hard Drives: C: 907 GB (787 GB Free); D: 23 GB (2 GB Free);
    Motherboard: HP, 816D
    Antivirus: Avast Antivirus, Enabled and Updated
  2. iMacg3

    iMacg3 Malware Specialist

    Nov 3, 2018
    Welcome to the Tech Support Guy malware removal forum.
    I'm iMacg3 and will be helping you.

    Please keep the following information in mind before we begin:
    • Do not run any fixes or tools on your system unless I request that you do so.
    • Please read all instructions carefully, and complete them in the order listed.
    • If your computer seems to start working normally, please don't abandon the topic. Just because your computer doesn't seem to have a problem doesn't mean that it isn't infected.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
    • If you have questions about anything, please ask.


    Download Farbar Recovery Scan Tool and save it to your Desktop.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Right-click FRST/FRST64 and select Run as administrator. (Windows XP users double-click on the file).
    • If you receive a SmartScreen alert, click More Info, then Run Anyway.
    • When the tool opens, click Yes to the disclaimer.
    • Press the Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Attach it to your reply.
    • The tool will also produce another log (Addition.txt ). Please attach this, along with FRST.txt, to your reply.

    Note - FRST.txt and Addition.txt are saved to the same location as FRST/FRST64.
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